Best Buy Chattanooga

Buenísimo

Flawless! Walked in, greeted, directed then waited on immediately. Shown how to use item purchasing! Check out swift and super friendly! Didn’t get names cause they were that efficient. But was there 03/29 at approx 12-1230. Well done crew! Well done!

I went to get a PlayStation 5 console and assumed it was in the gaming area of the store but it was Instead at the front counter behind the cage so for those of you wanting to get items that are fairly valuable save yourself a trip to the back and just go straight to the counter. The team member was very helpful on answering all my questions and told me the pros and cons between a PS5 versus an Xbox and help me make my decision into what I should be buying what was best for my needs. The store was clean and pretty much you would get going into a Best Buy store and plenty of parking at the Hamilton Place location where I went. Add no problems and give the store five stars as the checkout process was pretty simple and easy.

I bought a new computer on 3/9/25. I also bought Microsoft Office 365 and explicitly told the salesman I would need help setting it up. I was told I would have to come back to pick up the computer as it was not in the store. I was instructed to purchase the Microsoft Office 365 AND a subscription to the geek squad and make a appointment with the geek squad to transfer data from my old computer to the new one and get office 365 set up. I returned for my appointment to be told this was only for drop off and I would need to make another trip once the data transfer was completed. So on my THIRD trip to the store I once again explicitly asked for assistance getting the office 365 set up and was told to just go to the website on the card, put in the pin number and it would be simple. Well it wasn’t simple and ended up requiring a FOURTH trip to the store. Then a few days later, for no apparent reason, the printer stopped working so I called the geek squad thinking I would be speaking with someone at the store. No, not the case. It is a call center with people that have very thick accents and are difficult to understand. It took over 2 hours to try to get this problem resolved and eventually was instructed to unplug everything and restart the computer. SERIOUSLY? That’s an example of the great tech support they claim you get with that geek squad subscription. So to express my total dissatisfaction with this whole situation from the start, I tried calling the store on Gunbarrel. Well, imagine my surprise when I get yet another call center with the same language issues. Are you kidding me? The actual Best Buy store that I just spent $1,000.00 at can’t be bothered to answer the telephone when a customer is trying to reach them? I do not, under any circumstances, recommend doing business with best buy. I feel like I have been misled and jerked around repeatedly. This company and their “services” are terrible. Completely dissatisfied from start to finish and I regret ever walking in that store.