Best Buy Avon

Misleading coupons

I had a horrible customer service experience at the Best Buy in Avon, Indiana, today. Me and my adult son went to the electronics area to look at the XBox systems. We walked back toward the area of electronics and saw a sign that said "Gaming", but there were no XBox systems on the shelves, only video game accessories and very few Xbox games. There were no workers around to ask for help, except a Hispanic-looking guy in a Best-Buy shirt standing at a cash register near the TV area. I saw him helping a white couple and I stood in line to wait until they were finished. When finished with them, I asked the Hispanic-looking male worker where I could find the XBox systems, and he pointed to an area way toward the front, then said he'd help me when he got done; then he assisted a white man who was standing behind me. I walked toward the area the Hispanic-looking worker pointed but we still did not see any Xbox systems, so I went back to the same Hispanic-looking male worker, and he was still helping, laughing, and talking to the white-male customer. I waited until they were finished. Then finally when the Hispanic male worker seemed free again, I asked him again if he'd come and show me where the XBox systems were located; but he said he had to go do something else with some TVs and he walked away and did not help me and did not keep his word, and as he walked away, he said he'd call somebody to help. I waited but nobody ever came. Finally, I told my adult-son that we'd leave the store because of the terrible customer service in this store and there was nobody to assist us. As I went toward the front entrance door, there were two white-female workers in the blue Best-Buy shirts at a desk and they looked at me. I explained that I received very poor customer service in electronics, and one of the white-female workers said she knew that the Hispanic-looking worker had called somebody to help us...(but I wondered why nobody ever came??). Then, she answered our questions about XBox systems and went over to an area near the customer service desk and showed us the only one XBox system their store had in stock, and the system we were looking for, was out of stock. -MY QUESTIONS: Why don't they have better signage of where the video game systems are located? It was very confusing and we didn't know the XBox systems were kept way up front near the customer service desk. (...because the first worker/Hispanic-looking guy didn't give any details when I asked him and I could tell he didn't really want to help me). Why don't they have more workers to assist people in the electronics area? Isn't this an electronics store?? -So, back to the white female-worker up front -- she seemed apologetic about them not having other XBox systems in stock but her service seemed fake and not genuine. It felt like she knew I was a little upset and by that time, I was ready to leave the store. Overall, I was not treated like a valued customer at this store. I never want to go back to the Best Buy store in Avon, Indiana.

Was in here 10 minutes and not a single blue shirt asked if I needed help.

Good product