This store is horrible. Having a horrible experience and can’t reach anyone in the store to help . The agents on the phone lie and disconnect you when you ask to speak to a manager.
My problem on my phone was solved in two minutes 🙂
PAY ATTENTION 🤔! You can walk into this store happy, and courteous... but the response of those employees is a tribute to the FACT that they hate their job... and you for trying to share that your LIFE is wonderful in the way that you SHOP! You'll be received better at a funeral home, living or dead!🔥💯 # Not all, just the most important!
Response from Best Buy
April 16, 2026
Hi there!
Thank you for taking the time to reach out on Google with a review. We definitely understand the need for friendly and attentive support in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #142407 in your message. You can locate us here:
Facebook (https://bby.me/ggYWuy)
Twitter/X (https://bby.me/dhQGKV)
Instagram (https://bby.me/U5bYNg).
Bought a laptop here two weeks ago and it’s already dead
Response from Best Buy
April 08, 2026
Hello, Shane,
Having concerns with your laptop not working after two weeks can be difficult. We would be glad to send your computer out for repair if you have a Protection Plan or if you are within the 15-day Return and Exchange Promise window you may return it or exchange it in store. Please reach out for support to any of our social media profiles below with Review 139504.
Facebook (https://bby.me/98N9I2)
X (https://bby.me/gPEtCG)
Instagram (https://bby.me/aCRY6c)