Best Buy Westfield

Blonde, male manager will make up policies on the spot (48 hour window for a return?) then will condescend to you when asking about said policy as the customer service line told you you were well within your two week time frame. Accused me of somehow holding a tv tightly enough to shatter it (says this happens with tempered glass, which I do not believe the TV was), and refused to accept a return. Told me I’d be wasting my time trying to return it and they’d just keep the money (tv has already been returned and refunded through shipping). Was inaccessible and I waited for fifteen minutes in a near empty store after dragging the tv back to my car to ask about the policy. I’m happy i was able to return my product, and initially just wanted to exchange something damaged in shipping, will now be taking my buisness elsewhere to replace it.

Came in for a specific tv and was immediately upsold by $800 by someone who will remain nameless. I'm not sure if I've ever been mansplained to so hard by anyone, much less a kid who wasn't alive when I bought my first flat screen. I explained the tv was going to be used by children mainly and was told that any 70in TV is a downgrade model and will have 5-10 seconds of lag. Also, they looked for my TV for the whole 5 seconds it took for me to walk from the front to the side of the store and couldn't find it. H, you are a horrible salesperson. I didn't ask for a tutorial, I asked for a TV. Plain and simply, you were wrong from the jump, and you lied to my face. Last trip to best buy...

If you don’t have a memebership don’t bother buying anything from Best Buy, especially this one. They treat you like garbage. After misplacing my battery charger for my Canon camera, I purchased a universal charger two days before I left for a two week trip out of the country. I just purchased the camera two days prior and this was my first time using it. The charger ruined my camera battery after the package said it was “compatible” with it. When I powered my camera on after charging with the charger one time it alerted me that there is a battery communication error asks if my battery is counterfeit before powering off completely. It now does this every time I turn it on. My $800 camera was unusable my entire trip abroad, which is what I purchased it for in the first place. When I returned home and called Canon support, they informed me that I would need to purchase a new battery. I tried to return the charger the day I returned to Best Buy only to find out if you don’t have a membership, the return window is 14 days- even if the product is defective. The manager told me he would “make an exception” by giving me store credit given I was past the return window when 1) I was out of the country for the entire return window, 2) the product was defective, and 3) the charger was indeed not compatible with the camera battery as the package claimed. He said it would be a “disservice to people that pay for a membership if he gave me a refund.” Take into account, it was purchased on 4/30 and returned on 5/17. I would highly caution you against making purchases at Best Buy. Stick to somewhere that takes accountability for defective products, offers a return window greater than 14 days, and offers better customer service.

Very knowledgeable staff and very attentive