Best Buy Westfield

I’m a loyal Best Buy customer. I’ve bought probably 5 computers from Best Buy. Yet, when I my brand new 3 month old - $2k computer won’t turn on, I’m told it’s not their problem and that I should talk to the manufacturer. Thanks, Best Buy & Justin (the manager on site), for rewarding my loyalty with a slap in the face. I’ll be taking my business elsewhere.

The person selling me x-box this submitted a hard inquiry on my creditaccount without my permission. When he took my id, I thought he was taking for record since it was a large purchase. When I asked this person to cancel the application since I was paying with another credit card, he told me he cannot cancel it.is there any recourse available to me?my credit has been hit 6 points by this

It's no wonder that best buy is a failing company. With a return policy of 14 days if you dont purchase their additional options, they leave you with little room to determine if a costly electronic purchase fits your needs. Most other stores are offering 30 to 90 day return policies on electronics, which seems like a fair norm. I just moved here. I bought a samsung frame 65 in tv online and picked it up in store. Having just moved we only opened it 10 days ago, even though we brought it home 17 days ago. This frame tv is definitely not for us. It has washed out areas of white that show up when the screen is black (a relic of QLED) and the hdmi arc is the most finicky I have ever dealt with. It's also a bit too small for my wall. So I went to return it. Customer service at this Best Buy location is abhorrent. They would not budge on their 14 day policy despite me describing the situation. I even asked for store credit willing to pay a little extra to buy a different tv from Best Buy itself, but that was not possible. Manager was worse than useless. They clearly dont have any senior staff at this location that are knowledgable or understanding. Best buy has embraced the fast food employment model, no skilled worker retention. They should also probably train their managerial staff in conflict descalation. Needless to say I was pissed by them getting me on a 3 day technicality like they're a used car dealership. The manager said "sorry (in a matter of fact tone suggesting I should know better and am wasting his time) we can't do anything. Our return policy is CLEARLY(he emphasized this word) written in multiple places." He said this to after I had clearly grown agitated. I know that technically he's right, and I'm outside the window of return by 3 days. But what a shitty way to treat your customer base. I go to the BJs across the street next to look at other tvs and see someone returning a tv that was 60 days from purchase, in and out in 5 minutes. Best buy, you lost this customer for life. For 1400 dollars (most of which samsung would have returned to you) you lost the thousands I would have spent over the coming years. And when others ask if there's a best buy around I'll tell them not to go there. They won't work with you. Their policies are set up to maximize their offloading of electronics to the public so they can try to save the sinking ship that is their business enterprise, even at the expense of good service. Best buy used to be a solid company whose goal was to sell you the electronics you wanted, but things have changed. If I could give them 0 stars I would, mostly for predatory policies, terrible customer service and a lack of empathy. Do not buy from this store. When something doesn't go right, if you're not perfectly within their policies, they won't work with you. That's fine if you're selling produce, but multi thousand dollar electronics require more flexible return policies. If it doesn't work for me, I want to return it, and buy something else. At the very least, store credit should be a fall back so they can retain my business. In the end my mom was interested in the frame tv, and I gave it to her as a house warming present for her place. Alls well that ends well? Except I'm upset about the experience and feel cheated when I should instead be ecstatic about a fancy new tv. Thanks for your reply Tommy but it's not the same as BJs requiring a membership. I can't buy anything from BJs without a membership and they've always been that way. They have the same policies for ALL their customers. Your return policy is predatory in how short it is unless you buy a membership. You should go back to before you had memberships or require it of everyone. You want it both ways, and it's the customer that loses. I'd even be happy if you told me that if I become a member right now you'd take my return. I simply dont want this television and I feel cheated by your strict policies, especially because I bought it online, not in store.

Went to Geek Squad, disappointed in how Microsoft 365 was operating on 2 laptops. Needed hard drive removal from an old laptop. Christian performed all requests in a timely manner & was great to work with.