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Best Buy Westfield
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Frequently Asked Questions About Best Buy Westfield
How do I check product availability at the Westfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Westfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Westfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Westfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1562 reviews)
Robert E
March 01, 2026
5 out of 5
We found what we were looking for.
Pamela M
February 22, 2026
1 out of 5
I had three installs scheduled for 2/21/26. The TV installers were great. The security camera installers never showed up after waiting for 12 hours. The Starlink installer never called or showed up. These appointments were scheduled out 2 weeks. This service is absolutely deplorable. They pre-charge you and don't show up, meanwhile, I am paying people to be there for them to install. Best Buy Corporate needs to do an immediate audit on the Westfield/Carmel location. I've NEVER had such bad service, zero communication, etc. from any other Best Buy. I'm moving all my business to other companies who have integrity, and actually show up. What is going on here???
Response from Best Buy
February 22, 2026
Hello, thank you for leaving us a review. Having your appointments completed on time is that final key step in the purchasing process. Can you please reach out to us on Facebook (https://bby.me/zohi14), Twitter/X (https://bby.me/o1ykgx), or Instagram (https://bby.me/wb7zse) with more information about your experience? Please begin your message with "This is regarding my Google Review #120566".
Allie B
February 20, 2026
2 out of 5
The sales people were less than helpful. One guy was ok and tried to help us, but 2 couldn't have cared less that we were there. When we were inquiring about large (98") tvs they couldn't answer the most basic questions and tried to push us towards a TV that wasn't even close to what we wanted. One sales guy was standing right next to us scrollling through his personal social media on his phone ignoring us when we asked questions. They lost a multi-thousand sale because of their lack of desire to simply do their jobs.
WhisperDaddy
February 09, 2026
1 out of 5
This place sucks so much now. Justin the “manager” will just bully you to get you out the store. These guys never know what they are doing. “You never made a mistake before” was the managers response to a clear error in his staffs fault. What a joke. Hopefully they close
Response from Best Buy
February 10, 2026
Thanks for sharing your experience with us. We're concerned to hear about this experience and that the service you received didn't meet expectations. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/7uunul), Twitter/X (https://bby.me/cqc4vu), or Instagram (https://bby.me/yfpe0k) and mention your "Google review #115182," we'll be happy to look into this with you and ensure this is addressed.