Frequently Asked Questions About Best Buy Westfield
How do I check product availability at the Westfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Westfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Westfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Westfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1557 reviews)
WhisperDaddy
February 09, 2026
1 out of 5
This place sucks so much now. Justin the “manager” will just bully you to get you out the store. These guys never know what they are doing. “You never made a mistake before” was the managers response to a clear error in his staffs fault. What a joke. Hopefully they close
Response from Best Buy
February 10, 2026
Thanks for sharing your experience with us. We're concerned to hear about this experience and that the service you received didn't meet expectations. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/7uunul), Twitter/X (https://bby.me/cqc4vu), or Instagram (https://bby.me/yfpe0k) and mention your "Google review #115182," we'll be happy to look into this with you and ensure this is addressed.
Jackson B
February 04, 2026
1 out of 5
Went to exchange screen protectors and the manager here denied my replacements due to an error in their system, then tried to get me to spend $50 on 2 new ones. I went to another location and the GM was able to find the screw up and make everything right.
Response from Best Buy
February 05, 2026
Hello,
Thank you for sharing this with us. We understand having to make multiple trips to different stores to get your screen protectors replaced, isn't an ideal experience. We'd like to learn more about this.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/31uthi), Twitter/X (https://bby.me/skkyin), or Instagram (https://bby.me/pmmdg8), and include a reference to your "Google review #113130" in your message.