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Best Buy Westfield
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Frequently Asked Questions About Best Buy Westfield
How do I check product availability at the Westfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Westfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Westfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Westfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1501 reviews)
Alyssa H
May 17, 2025
1 out of 5
If you don’t have a memebership don’t bother buying anything from Best Buy, especially this one. They treat you like garbage. After misplacing my battery charger for my Canon camera, I purchased a universal charger two days before I left for a two week trip out of the country. I just purchased the camera two days prior and this was my first time using it. The charger ruined my camera battery after the package said it was “compatible” with it. When I powered my camera on after charging with the charger one time it alerted me that there is a battery communication error asks if my battery is counterfeit before powering off completely. It now does this every time I turn it on. My $800 camera was unusable my entire trip abroad, which is what I purchased it for in the first place. When I returned home and called Canon support, they informed me that I would need to purchase a new battery. I tried to return the charger the day I returned to Best Buy only to find out if you don’t have a membership, the return window is 14 days- even if the product is defective. The manager told me he would “make an exception” by giving me store credit given I was past the return window when 1) I was out of the country for the entire return window, 2) the product was defective, and 3) the charger was indeed not compatible with the camera battery as the package claimed. He said it would be a “disservice to people that pay for a membership if he gave me a refund.” Take into account, it was purchased on 4/30 and returned on 5/17. I would highly caution you against making purchases at Best Buy. Stick to somewhere that takes accountability for defective products, offers a return window greater than 14 days, and offers better customer service.
The G
May 01, 2025
5 out of 5
Very knowledgeable staff and very attentive
Otis B
April 22, 2025
5 out of 5
Curbside pickup is the best, quick friendly staff.
Ashley S
March 31, 2025
1 out of 5
Anytime we have a coupon from our credit card we try to use management denies the coupon but Castleton accepts it. Save yourself the trouble and make the drive to a different best buy. The manager is rude and has ran the place into the ground.
Response from Best Buy
March 31, 2025
Hello and thanks for reaching out on Google, Ashley.
Using your My Best Buy Rewards should be easy and we understand your frustration with this experience. We would like to hear more and ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64991335.
Kindly,
^Graham