Best Buy Muncie

Went in there because the drain pump went out on my washer and we just needed something now. We’re on a budget since we just bought a house that needs some work in it also. We wanted to get a washer that was either $499 or $599, the $499 one wouldn’t have been delivered until August 21 (today is July 10th) and they don’t keep any of them in stock. It’s also a $40 delivery fee which is fine, but the guy told us if we want to pick it up it takes even longer to deliver than the August 21st date. Which seems like a way of forcing people to pay the delivery fee. We were clearly frustrated with this but apologized to the guy and said we weren’t taking our frustrations on him and knew he just works here and doesn’t make the rules. We said we were gonna leave but might be back, as we were walking away the guy walked over to 4 other employees by the check out and was clearly talking shit as all of them were staring at us and laughing. Obviously not all the Best Buy employees were rude, but the younger ones definitely were, and Best Buy’s way of business is bullshit. If I could give 0 stars I would. We went to Lowe’s and they were awesome, look for Arielle!

Bought a new $1200 phone and don't get any type of service for exchanging information from the old phone to the new. The customer service level has declined drastically since the last time we bought phones Best buy use to have the best phone sales and service hands down.

It's been a while since I've been to best.Buy , but years ago I was inundated as soon as I came through the front door with people wanting to know if I needed help. Times have changed. Workers around their phone and could not care less about a customer. Not only myself but other customers I talked to while there. I won't be back. You didn't have what I needed anyway.

This is my favorite store. I buy ninety percent of my electronics here. They have some great deals on many items.