Frequently Asked Questions About Best Buy Fields Ertel
How do I check product availability at the Fields Ertel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fields Ertel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fields Ertel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fields Ertel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2537 reviews)
Wayne H
September 10, 2025
5 out of 5
Quick in ..quick out knowledgeable people À
Gary E
September 04, 2025
1 out of 5
Purchased a $3K Samsung OLED 4K TV. They were 10 days late in their delivery. The TV was bad out of the box and they refused a return. Told us top contact the manufacturer. They had no phone number/ contact information. Told to google the information. Zero value, disgusting service level. Horrible experience complete indifference. Buy directly from the manufacturer. Best Buy adds zero value to the transaction.
Response from Best Buy
September 05, 2025
Hello Gary,
Thanks for leaving a review. I can understand your frustration that you would have trying to make a return it's usually a quick and easy process. I'd like to see if I can help in any way. To start, can you contact us through social media? You can find us at a Social Media platform listed below and reference Google Review #39591 in a private message.
Facebook (https://bby.me/9vmg04)
Twitter/X (https://bby.me/kcsj6v)
Instagram (https://bby.me/xh2p0z)
Thanks,
^Best Buy
Leona C
August 29, 2025
5 out of 5
Michael at Verizon at this Best Buy was super helpful and pleasant. Excellent customer service.