Best Buy Fields Ertel

Was helped by young man named David. Very nice and helpful.

STOP CHANGING ARBITRARY USER SETTINGS, GEEK SQUAD. You have screwed me over both times i have come to you, changing things based on your preference I NEVER ASKED YOU TO CHANGE. After chatting with geek squad online, I learned you are not even authorized to make these changes. What else are you doing on my laptop that you aren't authorized to do? I will not be renewing my total membership. I come back from service with new problems and headaches every single time!

This review is for Best Buy as a company. Very shady that you cant leave a review for the company and have to do it at store level. I placed an appliance order online. Tried to schedule delivery online and was prompted that there were no dates available. Chatted with online agent and was informed that my items were not in a warehouse near me and i would have to wait until first of next year, i placed the order in May. I checked all items on my order individually and they show as available. The online agent would not escalate to his manager as requested. I waited until Monday and decided to cancel the order. Guess what, cant do it online. I called the store and got AI virtural assistant. She undestood everything i said until i said cancel order, how convenient. I was able to cancel order with online agent and had to confirm that i wanted to cancel the haul away service too, unreal. I have been a long time customer. Never again will i buy a big ticket item at Best Buy. I have a decent experience in the store, if the items are in stock. I have the transcripts from my chat with agent.....

The store is always clean and friendly staff. Knowledge of items are lackluster and the availability of items is sparse.