reinier o
September 21, 2025
Buena atención muy amables
Mario F
September 21, 2025
I ordered something for pickup and arrived 3 minutes after closing.
Rosa saw me standing at the door and approached me. I apologized for being late, and asked if I could quickly get my order. She came through for me and I greatly appreciate her.
Rosa is a real one!
I scheduled a “same-day” iPhone battery replacement through Apple’s website, which directed me to this Best Buy location. My appointment was for 6:20pm and it clearly said same-day service. After driving 30 minutes to get here, I was told they couldn’t finish it tonight and I’d have to come back tomorrow. On top of that, both the associate and manager showed complete indifference to the situation.
If they can’t honor Apple’s scheduling system, they shouldn’t be listed as a same-day repair partner. Very disappointing experience, and I’ll be looking for an actual Apple Store in the future.
Daniel S
September 13, 2025
I had previously gotten a screen protector for my phone at this store a while ago, and on Thursday, I found myself needing to get another one. Juan, a sales associate near the phones, helped me out. I stupidly realized I should have brought my old broken protector, which I didn't. Juan told me he had me covered this time, but next time, I'd need to bring the old one. While he installed the new one, we talked about other phone and tech stuff, and was overall very friendly. I've been to this store many times, but Juan was a real one.