Blake M
September 21, 2025
Will never buy from Best Buy again. Bought a TV from them that never worked. Tried to take it back, but they wouldn’t accept the return until I tried to work through the manufacture and try to process the return or repair through the manufacture. Only found this out after calling multiple times, taking the TV in and trying to work with the store as I was told to do by Best Buy. Manufacturer now says it will take 2-3 weeks AFTER it is shipped to them and they try to trouble shoot the issue to replace the TV. Had I bought this at another store as originally planned, could have easily exchanged the TV and not wasted hours of time on the phone and in the store without a good resolution.
Jelena the General Manager came to my rescue and went way, way, way above & beyond!!! She was amazing!!! Somebody still my reward certificates and she got them restored!!! Can't wait to shoot around town!
Super disappointing. I went in, ready to spend a lot of money and even after calling ahead to verify the product I wanted was there, I was told in the store that it needed to be ordered. Also, the displays are never powered on and honestly the reason I have bought from best buy in the past was so I could try out the cameras. So, I ended up buying on Amazon because their return policy wasn't going to charge me a 15% restocking fee in case I needed it. Sad. I used to love Best Buy.
Response from Best Buy
September 11, 2025
Hello, thank you for leaving us a review. Being able to try out TVs and cameras, before you buy them, is a must. Can you please reach out to us via private message on one of the following platforms with more details about your experience? Please start your message referencing your Google Review #41989.
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ruben z
September 07, 2025
Gran variedad de productos pero escasa disponibilidad en stock. Precios elevados respecto dd competencias