Best Buy Sandy

I bought a laptop and software. Software was picked out by employee. Got home and installed software. Was not correct. Returned to exchange. Customer service coldly refused and left me at the desk for a half hour, only to say, "It is not their policy to return this type of software." I needed the correct program and purchased as I was in a tough spot. When I got home, I contacted best buys main homepage and talked to customer service. Very helpful and nice. They had me call the digital department of best buy and received a full refund. BEWARE OF THIS STORE.

Excelente servicio, recomiendo este establecimiento. La atención A1 de lo mejor y los productos excelentes. 👍

Beware and make sure you read their fine print! Best Buy has a 15 day return policy and does not make any exceptions. I purchased a Starlink mini to go open the mountains for a two week camping trip. I purchased a few different mounting options not knowing the situation I would need until I tried to install it on my trip. When I came back home, I went into return the one mounting option that I did not use. It was still in a sealed unopened box, but they informed me that I was 17 days after purchase, which was two days beyond their return policy so they refused to give me a refund.. After an argument, they offered to give me store credit, but neither the cashier or store manager would give me a refund. I asked for the district manager’s phone number which they refused to give me and gave me the number to the corporate office. After 25 minutes on hold the call center employee inform me that there is no leniency on their 15 day return policy so BUYER BEWARE they are more interested in keeping your money than actually taking care of the customer. This will be my last purchase from Best Buy so I hope it was worth them denying a $40 refund to lose a customer for life.

Missing a 14 day return window. You must pay subscription fees to have a reasonable return window. With that being said I purchased a 3d printer for 999. 10 days later it went on sale for 799. I was within the return window but since I didn’t contact them that day they refused to do a price match. So if you never want to run out of a return window return items every 13 days then you will be able to take advantage of price drops. I guess that’s why Amazon is killing companies especially electronics companies. Poor customer service. I am sad as Best Buy used to really take care of their customers. This would have been adjusted no problem in the past. Those days are gone.