There’s like 2 people running the entire store
I am updating my review Brooke Strong, Sandy Manager, quickly took care of me, and and special thanks Pedro, Anna Best Buy, Representatives.
I still give a poor review for Brian who just wanted to transfer me to another representative without looking up my information, and to Jacqueline, a Supervisor that told me that I could not return the defective TV, one day out of the 14 day return policy, even though I had contacted Support 1 day outside of the return policy, who told me that it was a defective TV.
Response from Best Buy
March 25, 2025
Hello, Marcy,
Thanks for reaching out and providing your feedback. When I purchase a new TV, I expect it to work properly as well, so I can understand your frustration. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64968447". Please send us a private message or DM with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron
Their geek squad always points us in the right direction
Avoid buying any products from here. I bought an Apple Watch Series 10 and decided that it was too small for my wrist and I needed to get an Ultra 2 instead. So I went to return the watch only to find out that I showed up on the 15th or March and the watch could only be returned till March 14th. I was shocked to find out that the return window is only 15 days. I have bought many other products from Best Buy before but won’t be shopping from there every again. My Amex card will still ensure a return since I have 90 day return guarantee through that. However, this experience left a terrible impression on me. Go to Costco instead. Even Walmart will treat you better.
Response from Best Buy
March 16, 2025
Hello there, Jawaad!
Thank you for taking the time to reach out on Google with a review. As someone who also purchased a smart watch recently, I can definitely understand wanting to be certain it's the right one for you. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64932529 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Kind regards,
^Ryan