Best Buy Sandy

Best Buy is very deceptive about on line purchases. They do not disclose the fulfillment company until an order is placed ie Staples. Indicates that it can be returned to any store however the store does not issue the refund. Refund only occurs once the third party seller receives the returned product which could take up to two weeks not the normal 2-3 days refund process. Would not be necessary had they inventoried the product in store to begin with. Last time I will do business with Best Buy

Full disclaimer I have used them before and they did a great job. Today I go in to have a computer I bought from them last looked at because it has locked up. I walk in talk to the Geek Squad staff to be told I need an appointment to be seen. She’s standing right there. She says I need to go online to make an appointment for 1:30 PM to be seen. It was 1 PM. I was hot. I go outside then return to the front door girl to ask her to make me an appointment. She was nice but, “Sir, our soonest appointment is 3:30 (same day). I’m hot. I say OK. She gets my info and I receive a text. Your appointment is today at 3:30. I Google another place Computer Hospital the talk walk in. Kinda like the girl at Best Buy on the Geek Squad standing there. I attempt to cancel my appointment at Best Buy but I clicked cancel but they want a phone call. Not gonna do it. Word to the wise have an appointment or don’t go.

Best Buy Price Match Guarantee? They won’t even honor their own pricing anymore… You can see in the photo, they are advertising the latest version of the Ring Doorbell Camera Pro (3rd Gen, 4K model), ON SALE FOR $137.99. I asked an associate where I could find one, and showed this photo for reference. It was out of stock in-store, but they could ring me up, and ship it to my house. I jumped on it since I’d been thinking about one for a while, and that was a much better price than I have seen. Even commented on what a GREAT DEAL that was. Well, when it arrived in the mail, it wasn’t what I had asked for. It was the old discontinued model (NOT 4K). I had to check the pic to make sure I wasn’t crazy, and sure enough, there it was, $137.99 for the latest model w/4K resolution. They even have the physical camera on display (and list all its highlights), so you can really see what you’re getting for the money, right? Nope. I’ve been a Best Buy customer for many many years, but today was disappointing. Pretty much lines up with the trend of so many companies providing less to their customers, for more money. Not only did they (Sandy Store Manager Jalena) refuse to honor the price on their display (which still had it listed for $137.99 BTW), but they acted like I was being unreasonable for suggesting that they honor what they advertise. It’s not like it was placed back on the shelf in the wrong spot, it was a physical display, with the price tag attached to it. How dare I expect to receive the actual product advertised, for the price they say. You’re right Best Buy, that is my fault… What an excellent example of why people prefer Amazon, or other online retailers. That’s like ordering a prime rib steak for $20, but when it comes out, it’s cold left over chicken nuggets... You point out the menu, where it shows a picture of a delicious steak for $20. Rather than make it right, they say, “it’s actually the chicken nuggets that are $20, because they are discontinued, not the steak. That’s the best I can do.”

Excellent job. Problem solved. Great attendant.