I went to the store and signed up for a Best Buy credit card, which entitled me to 10% off my purchase. However, when I went back to the store to make that purchase, no one was able to apply the discount. I am very disappointed with the customer service; I am currently trying to email Best Buy to see if anyone can help me complete this transaction online. I am truly very disappointed.
Response from Best Buy
April 17, 2026
Hello,
Thanks for your review. We understand your concerns and would like to get some more information regarding this matter. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 142742 in your message to us.
X: https://bby.me/wZtEB0
Facebook: https://bby.me/XqAYW4
Instagram: https://bby.me/XmjEmT
It was okay and the staff was friendly. They greeted us and pointed where we needed to go to find what we wanted.
Saraa was super enjoyable to work with and very helpful, got me super set for my business going forward