Best Buy Bellevue

This was the worst customer service experience l've ever had. Best Buy is absolutely terrible, and the administrator named Matthew is rude, unprofessional, and completely incompetent. We purchased a laptop for $1400 and a camera during Black Friday. Later, we exchanged the laptop for a different model. Only a few days later, we realized that the consultant had refunded the laptop and the camera but failed to process the new transaction. This left us with both the laptop and the camera for free-through no fault of our own. Being honest, we returned to the store to inform them of their mistake. Instead of appreciating our integrity, the store wasted hours of our time. After going back and forth for what felt like forever, they told us they couldn't honor the original price of the laptop because it was a Black Friday deal. This was THEIR mistake, not ours, yet we were punished for being honest. Additionally, when we initially made the purchase, we opened a Best Buy credit card, with the promise of a 20% cashback reward in points. We never received it. Matthew, this so-called "administrator," promised us that once the card arrived, they would sell us the laptop at the Black Friday price and return the 20% cashback, as originally promised. We even asked about the camera, and he said, "Forget about it, keep it." This entire conversation was recorded on video, and we even had a witness—a consultant named Vlad. When I asked for a written statement confirming his promise, Matthew said, "My word is enough." But today, when I returned to the store to claim what was promised, Matthew outright refused to honor his word. He claimed that the camera we kept was now our "discount" and that his previous promises meant nothing because they weren't written on paper. To make matters worse, Matthew was joined by another consultant named Peter, who was equally rude, aggressive, and unhelpful. Instead of assisting us, Peter escalated the situation and supported Matthew's refusal to resolve the issue. Together, they called security and had us kicked out of the store, treating us like we were the ones at fault. Best Buy needs to train its employees, especially administrators and consultants, on how to treat customers. We went out of our way to inform the store about their mistake -something we didn't even have to do-and were rewarded with broken promises, hours of wasted time, and appalling treatment. I would not recommend this store to anyone. If you value your time and sanity, avoid Best Buy and, most importantly, Matthew and Peter, at all costs.

Over the store is layout well with signage labeled well. I had some free time recently and wanted to make a quick return. Unfortunately the line was the longest I have ever seen it, despite not having many shoppers in the store. The floor employees just sort of watched almost helplessly, like they had not learn how to use a PoS before. The simple return got made a huge issue. Decided to go to the Alderwood location, had a far better experience.

Ordered via app my new OELD 77" TV, pick up notification within 10 min and pick up was fast, seamless and staff was very helpful. Great deals!

We would like to express our gratitude to Caleb for assisting us with laptop dust cleaning. Despite the absence of a dedicated dust cleaning service, Caleb went above and beyond by categorizing the service as supporting hardwire installation. His efforts provided a flexible and practical solution for customers, which we greatly appreciate. Thank you, Caleb, for your outstanding support and customer-focused approach.