My husband signed up for AT&T during a promotional deal, we haven’t received any parts of the promotion, went to several AT&T stores, got bounced to corporate, got bounced to the Best Buy AT&T counter since this is where we got the phone only for them to tell us they can’t do anything even though they were the ones that offered the promotion. Staff was super unprofessional and unhelpful to follow thru on a process they made- sent us home only to say they’ll have someone call us to “explain things” and haven’t received a phone call. We will be returning soon to cancel our plan. Why would you offer a promotion and not follow thru on it and then blame the PAYING CUSTOMER and say it’s their fault???? Crazy behavior!
Stopped in to grab a new laptop and the staff was super helpful without being pushy. They actually listened to what I needed instead of just trying to upsell me. In and out pretty quick, no complaints. Will definitely be back.
Convenient location and easy parking. Helpful store staff
No proper attention to customers
Response from Best Buy
March 08, 2026
Hello, Chinmay,
Thank you for sharing your review with us. We would like to learn more about your visit and the difficulty you may have had with trying to get assistance.
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