TONY IN SAMSUNG DEPARTMENT WORKING WITH CELL PHONES IS A CONSUMMATE PROFESSIONAL. TONY IS KNOWLEDGEABLE, PATIENT, EXCELLENT TEACHER. TONY HAS SKILLS TO TEACH A NOVICE WITHOUT TECH UNDERSTANDING. OUR GO TO INDIVIDUAL.
The staff was very nice and knowledgeable. We were having issues switching me over to a new phone plan and Ari was a super star. She helped us trouble shoot for well over an hour. I appreciate her taking the time to help us figure everything out.
Michael at the Bellevue Best Buy Geek Squad desk was great to work with today! He helped us replace our computer and was genuinely nice, patient, and easy to talk to. He made what could’ve been a stressful purchase feel simple. We appreciated his help and will definitely ask for him again when we go back.
The store manager seems completely disengaged and indifferent. The staff appear stressed and unprepared, clearly struggling without proper leadership or support. Unless absolutely necessary, I’d rather make the drive to the Issaquah Best Buy than return to this location.
Went to get missing accessories of an online delivered product as per the customer care advice.
Just to get treated as if they were doing me a freaking favor!
Store support, Chat support and Phone support act as 3 different companies all together .
If anyone in bestbuy cares and needs more details- look at case id 369229452.