I went in to get a disk to back up my iPhone. The guy was very nice but gave me the wrong adapter to make it work on my phone. When I got home the adapter doesn’t fit! So I called the store and found out you can’t talk to anyone at the store which is absurd. So the guy might make the same mistake again with someone for that reason. I would never shop at this store again.
Johnny T
February 08, 2026
I had a wonderful experience with Henry at the Bellevue Best Buy Geek Squad. He was incredibly attentive, knowledgeable, and extremely patient. Thank you, Henry. You were my life saver!!
Comparatively expensive, and the collection is large.
I was sold 2 Sonos speakers and a pair of wall mounts. Told that if I didn't need the wall mount I could return it. I lost a week to an injury (I was hospitalized) before I could set up the speakers. Didn't need the wall mounts. Tried to return the set - unopened. I went into the store 1 day after the exchange window, which I found out to my surprise was just 15 days! The store manager said she didn't care if I was hospitalized - "If I let you return it late, then I have to do it for everyone". The manager has no discretion? What nonsense. We just spent over $10,000 at Best Buy last summer on a media room. That's how they treat customers? I won't go back if I can find an alternative.
Response from Best Buy
February 07, 2026
Hello Jeff,
We can see why you’d be upset not being able to make a return because of your circumstance. Your feedback matters, and we want to make sure it’s fully documented and see if we can help you with this in any way. Please connect with a representative directly, by reaching out through one of our social media channels listed below and include your Google Review #114068 in a private message. We’re here to listen and help however we can.
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