Best Buy Bellevue

The store manager seems completely disengaged and indifferent. The staff appear stressed and unprepared, clearly struggling without proper leadership or support. Unless absolutely necessary, I’d rather make the drive to the Issaquah Best Buy than return to this location. Went to get missing accessories of an online delivered product as per the customer care advice. Just to get treated as if they were doing me a freaking favor! Store support, Chat support and Phone support act as 3 different companies all together . If anyone in bestbuy cares and needs more details- look at case id 369229452.

Quite disappointed with the staff. An employee helping my younger sister checkout became impatient with her because she accidentally payed with her card before the employee was done processing a gift card for her purchase and told her to “Chill out. This is the problem with kids nowadays, they don’t have any patience.” Having worked in customer service many times before this is NEVER how you respond to a shoppers mistake especially with a service issue at this level.

I wanted to take a moment to sincerely express how much I appreciate the top-tier support I received from the Geek Squad team at the Best Buy in Bellevue. The team truly went above and beyond to ensure my issue was handled correctly and with care. Michael, Abbas, Kevin (Manager), Kristian (Geek Squad Manager), Riley (experience manager) and Andrew (Marketplace Director) were all incredibly patient, knowledgeable, and kind throughout the entire process. They worked together seamlessly and made what could have been a stressful situation feel easy and reassuring. As a long-time Best Buy member, I can confidently say this team exemplifies the very best of Geek Squad service. Their professionalism, empathy, and commitment to doing things right did not go unnoticed, and I am extremely grateful for their support. Thank you all so much for the exceptional service and for setting such a high standard.

NEVER ever ask for Ari. Horrible customer Service, offered to help me set up my Apple Watch and then walked away after the sale was made and I had two people call her from the back. Wasn’t communicating at all.. felt taken advantage of.. HORRIBLE experience. If I could give 0 Stars I would.