Best Buy Emeryville

Loaded with big boy toys!

Update: Best Buy hires a third party that has no ability to resolve customer concerns to moderate negative reviews—just a request for you to reach out to them via social media. I’ve had several exceptionally horrible experiences with Best Buy, and this last one finally compelled me to leave this review. Best Buy’s point-of-sale systems and processes are absolutely antiquated, and the employees are woefully unequipped to resolve even the simplest issues—like manually entering a gift card. I went to the Oakland location to pick up an iPad for my daughter’s birthday that’s in a couple of days. I waited around for about five minutes, looking for someone to assist me in the Apple section. When no one showed up, I approached an employee and asked for help. Surprisingly, they couldn’t assist me, so they radioed for someone from the department. I waited another five minutes—still, no one came. I asked again, and the same thing happened. I finally sought help from an employee in the Microsoft section, who was able to assist me. Nick was very pleasant and helpful. As we proceeded to check out, I provided two digital gift cards. Because my husband owned the gift cards, I only had the card number and PIN. However, there was no way for Nick to manually enter the card number as you would when checking out online—he needed the barcode, which I didn’t have. I was then advised to purchase the iPad online for in-store pickup so I could use the gift cards and leave with the product the same day. When I went to the counter to pick up my order, I was told the transaction hadn’t cleared yet, and I would have to wait until it was finalized before taking the item. Unsurprisingly, it wasn’t ready. I left for about 45 minutes to pick up dinner, and when I returned, it was still not ready. I waited another 30 minutes, and it was still not ready. I escalated the issue to the store manager, who told me there was absolutely nothing she could do to approve the transaction. Her only solution was for me to call customer service. My experience with Best Buy’s customer service has been consistently frustrating. When a representative is unable or unwilling to solve a problem, they simply transfer you to the next department. When there no way for a customer to escalate a poor experience there is no accountability. The rep has no motivation to resolve the issue. In a previous experience, I spent two hours on the phone with customer service, getting nowhere. So now, I have to make an hour-long round trip just to ensure I have an iPad in time for my daughter’s birthday.

Honestly, just go to any other BestBuy. The management is absolutely horrendous. The supervisor is just bad at what he does, do they not have quality control?

This is the worst best buy store i ever been to i was trying to buy phone from here but no one want to help