Best Buy Lincoln

Best Buy Review: A Frustrating and Disappointing Experience I had an absolutely terrible experience at Best Buy today, and I feel compelled to share how poorly my visit went. I had a scheduled appointment, which I assumed would ensure prompt service, but that couldn’t have been further from the truth. I arrived on time and waited for over an hour, and not a single employee acknowledged me or asked if I needed assistance. The store wasn’t even busy—there was one customer being helped the entire time I was there, and it seemed like all the staff’s attention was focused solely on them. What’s the point of making an appointment if no one even bothers to check in with you? I felt completely invisible. The lack of communication and customer service was beyond frustrating. No one approached me, no one checked if I was being helped, and no one seemed to care that I was just sitting there, waiting for my appointment to be honored. After wasting over an hour of my time, I finally gave up and left without getting the assistance I needed. This experience was incredibly disappointing, and it’s clear that Best Buy needs to improve their customer service and appointment system. I won’t be returning anytime soon, and I’d caution others to think twice before relying on this store for timely or attentive service.

This site forced me to leave one star. They don't deserve even 1/2 a star. My husband went to Best Buy to locate a powerful gaming PC for me as a surprise birthday gift. He was very specific with the salesperson about the requirements necessary for me to use the PC as intended. My husband is a brilliant man in his field but his field is not electronics and computers. He relied on the Best Buy sales associate to recommend a PC that would function seamlessly so that I could continue to run virtual world dance concerts as a dance educator and choreographer, a life long profession. Not only did the salesperson act in a demeaning fashion towards my husband by making snarky comments such as "oh, that is an old game, anything will run that" by the way that was a totally inaccurate assumption by the salesperson considering the PBR graphics now part of "that game". He sold my husband a CyberPower PC that holds only a 4GB graphics card. Seriously? He assured my husband that this was exactly the correct PC for my purposes. My husband relying on the sale associates expertise went with that suggestion thinking it would be a perfect PC for my needs. WRONG! After finally setting up this monster of a device the FPS on this new gaming machine teetered at 6 FPS. Unacceptable and the system crashes consistently. After lowering all the graphics to the lowest settings I manage to keep the FPS at possibly 20, still too low for decent visuals and a stable performance. I spent all day today NOT receiving customer service from Best Buy and their automated, completely useless live chat, phone and website. I believe Best Buy is responsible for representing equipment that is outdated, and absolutely useless to me as merchandise that would fit the ticket. This cost $1800,00 and my laptops run the graphics better with a consistent FPS. I consider Best Buy to be fraudulent in their sales and incompetent in understanding the true requirements necessary to run graphics on certain programs. Again, this was a birthday gift and my husband feels terrible that we were scammed by Best Buy. A very expensive scam not only financially but an expensive waste of my time and an insult to my profession. I am furious! My next step will be to contact the BBB and file a report. I will not be stuck with an expensive and useless product, be completely blown off by Best Buy's customer service responses, or lack thereof and let them get away with it. After BBB, I may contact my lawyer so he can bill Best Buy for wasting my valuable time and selling unacceptable products that have negatively impacted my work. The computer is under a one year warranty and I will also contact the manufacturer and alert them to the fact Best Buy is misrepresenting their products which reflects poorly on The manufacturer. I will never purchase anything from this company again or refer them to any student, friend, neighbor, or family member and that is a shame. At one point it was a company to be trusted. Those days are gone.

I have a best buy total plan, but Abbie or addy , I forgot her name said they can't fix devices that don't have a protection plan. I tried to renew but they said I can't. What's the point of paying so much if I can't get my laptop fixed?

The transgender fella named Natalie made me extremely uncomfortable during my visit and had a bit of an attitude problem. Also, as a disabled man I found it a bit insensitive to be flaunting a cane around when perfectly capable of walking.