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Best Buy Traverse City
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Find Items in This Store
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Frequently Asked Questions About Best Buy Traverse City
How do I check product availability at the Traverse City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Traverse City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Traverse City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Traverse City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2384 reviews)
steven z
April 14, 2025
5 out of 5
Definitely knowledgeable
Gavin M
April 11, 2025
1 out of 5
Sam…. That was the most lengthy, uncomfortable, and weird transaction I’ve ever been apart of.
Response from Best Buy
April 11, 2025
Hi, Gavin,
We appreciate you taking the time to connect here to share this review. We are concerned to hear your recent interaction may have been a negative one, and would like to learn more about this to see if we can help in any way.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 65032666. We look forward to hearing from you!
Regards,
^Katie
Terry M
April 07, 2025
5 out of 5
I had a great experience with Nick. We were there about 10 minutes and luckily got Nick. He answered all my questions and gave me technical insight. 20 minutes later I bought a TV. Very happy.
Duce O
April 06, 2025
1 out of 5
I have the Best Buy support for my lap top with the geek squad. I was in store yesterday and I could not get anyone to acknowledge me so I finally after waiting and trying to catch someone’s eye for over 25 minutes I left the store empty handed. Today I call the store I’m on hold forever then they disconnect me. I also tried the online service to book an appointment. The chat function does not work then I call the Best Buy 880 number only to get someone who does not speak clear English. (That alone is annoying) that person was unable to help me so they sent me a link to the same address that I tried before with no success.
After my appointment was finally booked today waiting and jerking around with the off shore help for 45 minutes. This is inexcusable! Going to the store waiting and never being acknowledged so o eventually walk out then today many phone calls and chats. I called to talk to the store manager and the call was routed again offshore. They wanted to know why I wanted to talk to the manager. I told them I don’t have to tell you I want to tell the manager . The foreign call center told me that I would have to go to the store to talk to the manager, again inexcusable and I was in the store Saturday and I must have been invisable, because no one acknowledged me so I left.
This store is poorly run understaffed and rude.
What’s the point in buying the support pkg if you can never be acknowledged or even greeted!
Regret being a best buy customer. Maybe I can a refund for the services I paid for that Best Buy won’t let me access?
This store is a mess
Response from Best Buy
April 06, 2025
Hey there, Carlton.
Thanks for reaching out and providing your feedback. We are saddened to hear that you have had a negative experience getting support and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #65016110" and share your full name, email, and phone number.
Thanks,
^Jacob