Best Buy Kennesaw

⭐ 0 Star — Extremely Disappointed with Best Buy's Practices and Customer Service I purchased what was supposed to be a new pair of AirPods from Best Buy, but what I received was clearly tampered with or swapped. The AirPods came with someone else’s engraving and mismatched components, strongly suggesting they were used or returned — despite being sold as new. To make matters worse, Best Buy’s customer service was completely disengaged. I received no help, no accountability, and no attempt at making the situation right. They showed zero empathy, and every conversation felt like I was being dismissed. Selling repackaged or altered products as new is unacceptable — especially when combined with such a lack of support. I expected better from a company of this size and reputation. After this experience, I’ll be taking my business elsewhere and warning others to double-check their purchases before it’s too late.

Inventory online is misleading and doesn't reflect in store availability. Disappointing.

Please stop sending me $5 Gift Certificates (along with 6 email reminders) that can't be used in your store. While not needing any big-ticket items, I had business at a neighboring store so I checked on-line and found a USB Drive for about $7 "in stock" at Best Buy. When I couldn't find the USB Drive, I sought out help... had to interrupt two employees that were "busy" chatting with each other and tapping away on their phones. Still not finding the USB Drive, I settled on a handy keychain item from Nite Ize at $4.50. BUT, at checkout, the Best Buy system wouldn't allow the $5 coupon for a $4.50 item - had to spend more than $5 the clerk said. After a 7 minute wait for a manager that never showed up, I walked out thinking how little I will miss the Best Buy experience when they are gone.

It's best buy, top dollar for top new tech.