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Frequently Asked Questions About Best Buy Kennesaw
How do I check product availability at the Kennesaw Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennesaw Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennesaw stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennesaw Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.8(1769 reviews)
Zach W
July 06, 2025
4 out of 5
While the product I purchased was on point they neglected to tell me the remainder of my order was ready and then cancelled it the next day for not collecting, I guess they don’t want my money.
Stephen J
July 05, 2025
5 out of 5
Great staff
Julia M
July 01, 2025
1 out of 5
Zero customer services skills
Liliana A
June 30, 2025
1 out of 5
I want to everybody know that Best Buy of Kennesaw the customer service is terrible and how are treat to people is unacceptable. I went to the store to exchange my equipment for better quality and more expensive, but they couldn’t helped me because the return policy is in 15 days and today 6/30/25 is 16 days, one more day to returned but I don’t want to returned is only exchange, I spoke with three people supposed to be the store manager even they don’t called to the right supervisor. Where is the consideration to loyal customer for 20 years to buy anything, they give me a solution to buy the membership for 49.99 per year where it is not the solution, expend more money is not the solution because Best Buy is not like Costco or Sam’s to buy a memberships. Best Buy is not a club !!!!
It is not right to treat an old Client for years and prefer loss a client who we are many members of family to liked to buy in Best Buy.