Best Buy Perimeter

Shocking Experience with Geek Squad – Beware of Security Risks! I had an incredibly disappointing and alarming experience with Best Buy and Geek Squad. On June 20, 2025, I contacted Geek Squad for routine support. I followed all instructions provided—called the number I was routed to, paid for an annual plan, and granted remote access to my laptop, believing I was speaking with a Best Buy-authorized technician. Immediately after, my credit card was fraudulently charged. The next morning, I went to the Dunwoody, GA store, where the service manager confirmed unauthorized activity tied to my Geek Squad account and acknowledged that this wasn’t an isolated incident. Despite this, corporate has refused to take responsibility. They claimed the IP address used matched my location—of course it did, because the scammer had remote access while I was on my home Wi-Fi. There has been: • No apology • No ownership • No resolution Best Buy’s response? “Contact law enforcement.” That’s it. How is it acceptable that a national retailer allows customers to be misled into giving remote access through their own support system? I’ve since discovered multiple reports of similar scams involving Geek Squad. Clearly, this is a systemic failure, not a one-off. All I asked for was a formal apology, a replacement laptop that was exposed for over 24 hours, and a review of their deeply flawed support routing system. Best Buy has failed on all fronts. Until they take customer protection seriously, I will never trust Geek Squad or Best Buy again—and I urge others to think twice before doing so either.

Staff was very friendly and helpful. Helped me find what I was looking for in seconds and overall experience was great.

The geek squad repaired my computer, nice job, and we purchased some big items for a discount by acquiring their credit card.

I called to ask some questions about a product and Alex was incredibly helpful and friendly. They answered all my questions and looked at different stores for availability for me! Will ask for this representative everytime I shop here