Best Buy Gwinnett

I pre-ordered an order for pick up at this location. Everything went well. My order was ready at the time of pick up. HOWEVER: I also came in person to shop for a new monitor for my office. I own a vet clinic on the south side of Atlanta and needed a new computer for one of our nurse stations. Didn't need anything fancy - just reliable and efficient. I was blown away to find a Dell Inspiron 27" normally priced at $1259 was in the open box section for only $419. It said condition fair. I waited over 15 mins for an associate after a 3rd party rep in a red shirt alerted that a customer needed help in the computer department. When I asked what did "Fair condition" mean, the actual best buy employee informed me that it was simply open box without a box and missing the power cable , but the all in 1 monitor/computer, keyboard, and mouse were included. I took the deal. It was reported to be in working function. When we went to the counter to check out, the digital price label/attachment was on the screen in the top right corner. When the BB sales associate attempted to take it off, the screen popped out of place, but she was able to press it in. She asked her coworker for assistance. Both of them asked "who would stick this ON the screen". They ended up getting it off and the screen appeared fine. I cannot remember her name but the associate checking us out was very kind and showed me the proper cable and wattage to order online and I was on my way. I ordered the appropriate able on Amazon with 130W power. When I plugged it in today, it was to my dismay that the screen was actually cracked and broken centered from the top right corner. Imagine when a ball or something hits a TV screen in videos online...it was from the exact spot where the digital price tag was applied and pulled off. There were several streaks going down the screen. Granted, I cannot say the monitor EVER worked but according to the store it did and it coincidentally was affected right where the ID was... I took it back to the best buy closest to my clinic in Peachtree city. Everyone here was helpful but since it was open box, they could only accomodate what they too had open box or apply the amount to another purchase. I ended up getting a new HP all in one that only has a fraction of the specs. Again, the premise of getting the Inspiron was it was a great deal. Just a shame that incorrect placement (which even the associates thought was pretty obvious not to do) ruined a great device whether for me or the next person.

Always check the website for a deal and order to pick up.

Thanks to Logan for taking time to explain our mobile options. Very knowledgeable and kind. :)

Excelente lugar con grandes productos de primera.