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Frequently Asked Questions About Best Buy Gwinnett

How do I check product availability at the Gwinnett Best Buy?
How do I check my order status?
My local Gwinnett Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
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Recent Reviews

4.0
(5616 reviews)
Amelia B
February 21, 2026
4 out of 5
Customer service could be a little better
marco s
February 17, 2026
1 out of 5
I was buying 2 25 dollars apple gift cards, I was on the phone talking to my girlfriend ( I was distracted) the employee charge me for it and didn't give me a receipt...when I try to redeem the cards they didn't have any credit, I i went back next day and asked to talk to the manager, as soon as he saw the cameras gave me my money back right away, he even say "we may have something here"
Response from Best Buy
February 17, 2026
Hi Marco, Thank you for your review. We are happy to learn our leadership team was able to resolve this for you quickly after reviewing the footage. Providing a transparent and secure shopping experience is one of our top priorities. So that we can formally document your feedback, feel free to reach out to us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 118466.
Elizabeth M
February 15, 2026
5 out of 5
Excellent
Darius T
February 14, 2026
5 out of 5
Great experience! Paulina was amazing!

About Best Buy Gwinnett

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