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Frequently Asked Questions About Best Buy Gwinnett

How do I check product availability at the Gwinnett Best Buy?
How do I check my order status?
My local Gwinnett Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Gwinnett stores’ holiday hours?

Recent Reviews

4.0
(5352 reviews)
Franklin A
January 23, 2025
5 out of 5
Fui a recoger un orden que realice online y excelente todo estaba en orden
Jessjake S
January 23, 2025
1 out of 5
I paid 500 bucks for a speaker , didnt notice till i got to the register that it was tapped shut with best buy tape i asked if it was a return , i was told no. I installed said speaker and id littlerly almost set on fire in less than a hour. I took ot back to best buy in mcdonough where it was inspected and they told me it was a returned item . A 500 DOLLAR ITEM THAT WAS BLOWN JUST PUT BACK ON THE SHELF AND RESOLD.
Response from Best Buy
January 23, 2025
Hello there! Thank you for taking the time to reach out on Google with a review. As someone who also purchased speakers recently, I can full understand the need for support in a situation like this. We would love to document any feedback you might have and assist if possible. Please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64720505 in your message. You can find us here: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) We hope to hear from you! Sincerely, ^Ryan
QUEIRA M
January 21, 2025
1 out of 5
Very disappointed to the credit card services. I did authorized a transaction and they let felt on the merchant favor. I called the merchant and He said they don’t took anything they said Best Buy has the money . So think twice before you apply for a credit card with them. I’m a better to not.
Response from Best Buy
January 21, 2025
Good Evening, Quiera, We certainly understand how you are feeling after an issue with your Best Buy Credit Card. We would love to review this further with you. Please contact our team by sending us a private message on social media, being sure you include your Google review in your message: #64714471. - Facebook (https://facebook.com/BestBuy) - Twitter/X (https://twitter.com/BestBuySupport) - Instagram (https://instagram.com/BestBuy) Kindest regards, ^Bobby
Travis C
January 19, 2025
3 out of 5
This is not a store anymore it basically a storage area for items ordered for pickup,etc. If you are looking for something specific best to order online.Also Zero customer service!
Response from Best Buy
January 19, 2025
Hello, Thanks for taking the time to share your feedback with us. I can understand not being able to find the products that you want or the service you needed, isn't an ideal shopping experience. I'd be happy to have our corporate team review this with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also refer to your "Google review 64706439" in your message to us. Sincerely, ^Melissa

About Best Buy Gwinnett

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