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Best Buy Southlake
Services Offered
Geek Squad Services
Apple Shop
Trade-In
Google Home Experience
Amazon Alexa Experience
Premium Home Theater
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Southlake
How do I check product availability at the Southlake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southlake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southlake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southlake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4295 reviews)
Pit B
July 02, 2025
5 out of 5
Nyeem was great help in store
LaQuita P
July 01, 2025
5 out of 5
Visited the Geek Squad. They were very helpful.
Ali A
June 29, 2025
1 out of 5
the worst bestbuy store i have ever been. even the manager was rude. i stop by to pick up a ps5 controller and the box was ripped and resealed on the top. I said “can you please replace it because it seems this is an opened/damaged box” they said “its coming like that and we already closed the order” and told me that I have to return it if I dont want. They need to learn how to talk with the customer.
Mary g
June 26, 2025
3 out of 5
I like this Best buy but I'm going to give them three stars for the customer service I received on June 24th. There were two black girls at the customer service counter who were talking when I walked up and instead of greeting me they continue to talk. I waited patiently and it was no problem but when they were done talking I said "hey and walked up" they both just looked at me and after a moment of awkward silence the one girl said "yes mam?" I said oh I spoke and was waiting on someone to speak back but never mind I'll just go somewhere else. It's so disgusting that you can't even go get good service after spending so much money at a business.