Best Buy handled everything perfectly! I received the wrong item, but the return and refund process was super easy and fast. Customer service was helpful, and I got my money back without any hassle. Really appreciate how smooth it all went!
Tip: If you buy something online, have it delivered to your local store for pickup—at least that way, they can deal with any issues directly and you won’t risk losing your money.
Response from Best Buy
October 21, 2025
Good Morning, Jack,
We fully understand how you are feeling after your recent order arrived with a different item and you did not receive the assistance you needed while working to resolve this error. We would be happy to review this with you. Please feel free to send our team a private message on social media, so we can help. Make sure your message includes your Google review case ID: #58414.
- Facebook (https://bby.me/pm0tif)
- Twitter/X (https://bby.me/b9jznp)
- Instagram (https://bby.me/5v9qwo)
ThatShortGuy94 •
October 16, 2025
The positive energy and excellent customer Service was overwhelming. Jonathan helping me find the right phone case and Jordan with her pleasant smile and helpful attitude. Just made my shopping experience so much better!
Josielle M
October 15, 2025
A loja é boa, o padrão da rede, porém é o pior atendimento que eu já vi! Funcionários sem vontade, eles empurram as tarefas de um para os outros e não sabem dar informações sobre o próprio estoque. Muito estranho!