Frequently Asked Questions About Best Buy Southlake
How do I check product availability at the Southlake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southlake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southlake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southlake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4223 reviews)
David B
December 18, 2024
1 out of 5
My Wife Bought Me a Oculus 3s Batman Edition. She Let Me Open My Christmas Gift And We Were So Upset . In The Box Was A Used Oculus. She Assured Me It Was Okay And We Went To Best Buy To Them Telling Me Theres Nothing They Can Do . We Call Customer Service To Get Told The Same . I Just Find It Unfair Being Ripped Off By A Company As Big Is This And Im Very Unsatisfied !! Something Has To Give.
Response from Best Buy
December 18, 2024
Hello.
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64577024" and share your full name, email, and phone number.
Thanks,
^Jacob
Derrick T
December 09, 2024
5 out of 5
Awesome staff and customer service
Monica C
December 07, 2024
5 out of 5
I had a wonderful experience. I bought a TV online, but purchased the wrong item, so I had to return it. It was not a problem at all. Everything went great!
donnie t
December 01, 2024
5 out of 5
Love this shopping center ,anything you want......bar none.......