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Best Buy Southlake
Services Offered
Geek Squad Services
Apple Shop- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Premium Home Theater
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Southlake
How do I check product availability at the Southlake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southlake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southlake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southlake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4246 reviews)
Miss S
February 02, 2025
1 out of 5
This place is a joke. The staff sit on their ass and it take forever to pick up a item. Don't waste ur time. If u want something u have to get them to even help u
Response from Best Buy
February 02, 2025
Hello,
Thanks for sharing your review with us. We find the account of your recent visit to be of concern, as we strive to provide high quality and expedient service. We can see that this was not your experience and would like to review this further at the Corporate level.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64769155" in your message. Thanks!
Regards,
^April
Berry
January 30, 2025
1 out of 5
Unfortunately my pick up service wasn't great .. after waiting at counter for 22 mins I walked to front desk to ask if anyone works the pick up counter. While yes I picked up early but the lack of acknowledgement of keeping me waiting and Michael seemed as if he really didn't want to be there as I handed out my hand for receipt, he deliberately placed receipt in bag and just walked away. I get home to install tablo and I middle, the lack of customer service overwhelmed me and so I returned item next day to purchase at Walmart. But here's the kicker the customer service who i don't know out the blue asked if I owned a home and how much a water heater cost, just out the blue. Wow, as here and another employee continued to discuss water heater, meanwhile she isn't focused on getting my return. Never again ... BBB
Response from Best Buy
January 30, 2025
Hi, Berry,
I can understand that feeling that you didn't get the service you come to expect can be difficult. We would be glad to look off in regards to your experience if you would like to reach out with more details on whom you spoke with and any additional details you my have in regards to your concern. You can reach out to any of our Social Media Specialists at our Profiles below with Review 64754600 for more support.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Thanks,
^Tommy
Mo A
January 28, 2025
5 out of 5
Always a pleasure shopping here.
Tony G
January 26, 2025
1 out of 5
Horrible that Samuel L Jackson looking stud told me i couldn't upgrade my phone after 6pm and they closed at 8 but get this it was 6:01 we never go back to that store went right to McDough and got the upgrade im telling you dont go here
Response from Best Buy
January 26, 2025
Hello and thanks for reaching out on Google, Tony.
Getting a phone upgrade should be easy and we understand your frustration. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64730685.
Kindly,
^Graham