Best Buy Southlake

Geek squad was very helpful and courteous. Make sure you get an appointment ahead of time. The technicians do their best and don't need rude customers.

I purchased a 4KHD fire stick and in and out within 3 minutes

Miscommunication on what was in stock. But once I drove to Alpharetta and realized they didn’t have the items in stock, I in turn had to drive to Morrow within a hour before they closed to get the items. I had 50 minutes to get there and it took me 45 minutes to get there.

This store has TERRIBLE service. I went in earlier just to place an order for a dryer that I had already picked I just wanted to look at. I get in there and all the employees talking to eachother and looked the other way when you walk up to them for help. I then go to the front to ask the man if he could call someone to help me order this dryer and that I already picked, he then proceeds to say he doesn’t have anyone and asked the lady that I guess is the manager if she could hold his spot while he places the order. She tells him to send me to check out so I went up there and the girl with a hijab and braces gets the sku number from me and automatically tells me they can’t deliver or install it which was weird because on the app it said I could get the install in two days. Very frustrated I left and went to the nearest best buy just to see if I could place the order which they were able to do with no problem. The whole situation was very unprofessional and a big waste of my time so I ended up just ordering from Costco where I received much better customer service. It’s just crazy to me because there was no selling involved I already knew what I wanted just needed it rang up and they weren’t even trying to do that. Employees gave lazy and unprofessional and severely lack training. 10/10 don’t recommend shopping here .