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Frequently Asked Questions About Best Buy Augusta

How do I check product availability at the Augusta Best Buy?
How do I check my order status?
My local Augusta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Augusta stores’ holiday hours?

Recent Reviews

4.0
(5387 reviews)
Shae B
January 20, 2025
1 out of 5
Appointment for 11:20am. Didn’t get seen until 11:35. The geek squad employee took forever when the other employee saw and helped 3 people meanwhile it’s now 12:11 and the geek squad employee is still working on paperwork. Meanwhile she’s still assisting other people while assisting us. Then when I mentioned to her we been here a long time she really took her time. I just walked out at this point. Poor customer service from TEA.
Response from Best Buy
January 20, 2025
Hi, Shae, Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention. We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64710128 as reference. We look forward to hearing from you. Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Best, ^Kadian
Lilly L
January 17, 2025
1 out of 5
Their website says they are Apple certified and can repair iPhone screens the same day! Unless they see you are a woman and try to scam you. Take my phone in and the guy looks at it and points out part of the crack is very deep. You can see the screen under the glass. Yes but it’s one tiny part. He tells me he might not be able to fix it. He takes it from me and runs some diagnostic test and comes back to tell me the motherboard is wrong (in this iPhone 13 that is like a year old.) and feeds me some line about it having to be shipped away and more lies. Or for the same cost he can just sell me a new phone! I drove all the way to Lexington, SC to go to uBreakiFix as recommended by Verizon. 2 and half hours later my screen is fixed for free. Turns out nothing is wrong besides picking Best Buy for my service. Scammers and liars. Posted this on Facebook too so everyone knows.
Response from Best Buy
January 18, 2025
Hello, Lilly, Thank you for sharing your concerns regarding your Geek Squad interaction with your Apple iPhone. I can understand that the requirements to get repairs for Apple devices may be difficult as it is not very straight forward. Some devices we carry screen replacements for, and we are provided systems by Apple regarding following a repair process. While not every item may be able to be fixed same day as issues can vary. We certainly do our best to assist without caring about your gender. If you would like to have it serviced directly by Apple, they may have options available that we may not have in store due to supply restrictions. If you would like to file a further complaint you can certainly reach out for support on any of our Social Media Profiles below with Review 64699238 for support. Facebook (facebook.com/BestBuy) Twitter/X (x.com/BestBuySupport) Instagram (instagram.com/BestBuy) Thanks, ^Tommy
Luis O
January 17, 2025
5 out of 5
nice place to buy.
Vu N
January 16, 2025
5 out of 5
Model internet great

About Best Buy Augusta

bestbuy.com