Paul in home theatre was awesome. Super friendly, patient, and informative. We bought a 77” LG C5 from him and will likely be back for a new sound system because he was just so great. 10/10 for his customer service!
Pickup online order for my son. Fast and accy
There is no way to call the store directly to ask about a missing part of an order.
Response from Best Buy
December 22, 2025
We understand the frustration when something is missing from an order, and you have not been able to get assistance. Please reach out to us in a private message on Facebook (https://bby.me/rqj9rg), Twitter/X (https://bby.me/abz4p6), or Instagram (https://bby.me/e3pyi9), and mention your Google review, 93246.
Its sad to have to say this, but as a whole. The BB Co. has really went down, and it shows. The way the customers and management treat you, to their very slow customer service. If they find a way to ignore you, they will. And every since the BEST BUYS first open, this has always been my fav store, until recently. They don't clean or organize the place. And just place things anywhere. Mng is very rude as well. I would not be surprised to see stores across the US closing soon. So sad, theres nothing else like it.
Augusta store is a prime example.
Response from Best Buy
December 21, 2025
Thank you for reaching out and sharing your concerns with us. This is far from the feedback we aim to hear, but we do appreciate you taking the time to voice your concerns. We would be happy to document this if you would like and offer any assistance. If you have a moment, please reach out to us on Facebook (https://bby.me/v6zfzx), Twitter/X (https://bby.me/xxiyxa), or Instagram (https://bby.me/d27spx). Thanks