Best Buy Augusta

After learning of the experience my mother had with Best Buy Augusta I felt the need to inform others of the pure lack of human compassion these folks have. Leaving an 81 year old lady, who is unable to drive, without water for any amount of time much less a week borders o criminal negligence. The store manager as well as the customer service manager should both be fired due to their inept policies, failure to respond to customers in need and their inability to monitor and control services provided by subcontractors they hired!! Best Buy has made it quite obvious that their only concern is the sale. Calling customer service only gets you a minimum wage individual that reads from a scripted text with no ability whatsoever to help. The attitude there is we will get to it when we feel like it no matter the distress it causes. I would not recommend this store or its services unless they hire skilled management that can spell customer service.

My 81yo mother purchased a new washing machine from Best Buy for her home which had a planned delivery and installation date for yesterday. The installers came around 5PM and proceeded to BREAK a water pipe inside the wall during their attempt to install. They proceeded to leave my mother with no water AT ALL to her home and a number to call to FILE a CLAIM. She filed a claim and her instructions from the CLAIMS office were to wait for a call for next steps. This was yesterday. Today, we attempted to call the CLAIMS office X3. The recording said the office was closed X3. We called the number for the Augusta store, which went to a call center who said,”the stores do not answer their own calls anymore”. The “customer service” provider was told what happened and that we need water in the home NOW and not some arbitrary future date. We said we would get our own plumber but the service rep would not guarantee that Best Buy would pay for the plumber. After my INSISTENCE to speak with a supervisor, I was told that someone would call me within the hour. It has been 2hrs20min and no call. SURPRISE! The customer service rep repeated herself to me saying “it has been escalated”. The robotic approach to customers is unacceptable, That they left my 81yo mother who is unable to drive with no water and NO immediate PLAN to remedy the situation is wreckless, irresponsible, negligent and incomprehensible.

No assistance with buying appliances. 2 folks called for help (someone who was going on lunch break and the manager). We waited entirely too long, was walking out when someone finally came to our aid. Please put these guys on commission to help incentivize them!

In the store over a hour and not one person asked if I needed assistance with anything ended up going somewhere else