Sandra P
November 12, 2026
Good selection of electronics and accessories.
Response from Best Buy
November 12, 2026
Greetings, Sandra,
Thank you for taking time to write a review. We want your shopping experience to be a great one. It sounds like you liked the selection, but we may have missed the mark in other ways. We would love an opportunity to offer any help you may need. The best way to reach us is via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google Review, #254064” when reaching out on social media.
The experience was good I didn't expect to get through as fast as I did.
Marjorie M
November 09, 2026
I stopped in to buy a laptop and so happy that I met Jesus! He is a wonderful sales rep for Best Buy; very knowledgeable, friendly and focused on customer support. After researching, I knew the laptop I wanted and it was on sale for a very good price. Jesus didn’t try to talk me into buying a more expensive laptop that I didn’t really need and he was very focused on making sure that I got what I wanted and needed. Jesus is a real credit to Best Buy and very much appreciated by this customer. With that kind of customer service, I guarantee you I will be back again.
Picked up my order in line, took 5 min for employee to arrive at pickup window and other employees do not say someone is on their way. Best buy employee gave me a box with hole and said if their is an issue, you have 15 days to return.
Response from Best Buy
November 08, 2026
Hello!
Picking up an order should be a quick and convenient experience, so receiving an item with a hole in the packaging is understandably disappointing. We know how important it is to feel confident in your purchase and to know that your time is valued. Having that not be what you experienced is understandably upsetting.
If you'd like us to formally document your experience and feedback, please feel free to reach out to us through one of our social media channels listed below.
Facebook (https://bby.me/tN60Bj)
Twitter/X (https://bby.me/ulnRwB)
Instagram (https://bby.me/XxdwkR)
Be sure to mention your Google Review number, #252237, in your message. Thank you.