Order a graphics card and a headset online. Picked up in-store and also bought a keyboard. I absolutely love how kind and knowledgeable the staff is. Thank you best buy!
Phone number will not connect you to a store. It only connects to a call center that will only refuse to connect to the store. They’re so embarrassed by that they still have a unique local number provided for each store.
Response from Best Buy
July 19, 2025
Hello Aiden K,
Honesty I don't know why it's sometimes difficult to connect with stores by I share your sentiment. I would like to see if I can help you out. Can you reach us on Social Media? I provided some links below. Just click on your preferred Social Media platform and mention Google Review #17599 in a private with your full name, email address, and telephone number to start.
Facebook (https://bby.me/ccw0sd)
Twitter/X (https://bby.me/6jq90h)
Instagram (https://bby.me/1423xw)
Google Review #17599
Thanks,
^Ezra
went in east wichita store mid afternoon to buy an apple watch. there was 1 customer checking out with sales rep. i waited and a young lady walked up and asked if i was in the que. i said no. she said you had to be in the que. so i gave her my name and she said that will be 5-10 minutes. i asked why she couldnt help me. no answer. i asked why the sales rep that was checking out couldnt help as he was standing. then another person came up with no customer. so i asked again you have 3 reps standing and NO customers why one of them couldnt help me. she said usually we are busier thats why we put you in que. OK i'm in cue and no customers why make me wait. got frustrated and left. on way out the greeter that asked if he could help on my way in, i replied yes find people who want to help customers. a mgr walked by and he waived her down i told my story, and she defended team vs helping. no wonder people opt for better service other than best buy. sad part is my business is a huge customer of best buy. may rethink that.
Response from Best Buy
July 17, 2025
Good Afternoon, Les.
Thank you for leaving a Google Review. We appreciate your feedback. We can understand your frustration as no customer should have to wait for help when there are available associates. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:#16887" for reference. You can find us here:
Twitter(X):
https://bby.me/f4por9
Facebook:
https://bby.me/fj2twr
Instagram:
https://bby.me/d3c537
Kind Regards,
^Trey
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