Best Buy Athens

He appointment to have battery changed in my phone . Drove hour and a half to this location .appointment was at 12.took 16-20 minutes to even get aknowledged . After I finally was called I was told they may not have battery , luckily they did but said it would take 5 hours at least to change. So I refused this wonderful service and went over to the new phones and decided I would just purchase a new one but there was an issue there they didn’t have anyone available from at&T to login and set up my phone so after a 30 minute wait I decided enough was enough and I left . Best buy and Apple should be embarrassed with this type of service .

UODATE: In response to your reply - HOW DO YOU EXPECT ME TO REACH YOU AT FACEBOOK SITE or any other social media??? I am writing to express my frustration and disappointment regarding my recent experience with the Best Buy Total Membership, which I purchased on July 18, 2025, for $179.99. From the beginning, I was unable to access my membership account. This prevented me from utilizing key benefits such as ordering online, receiving product discounts, and managing coverage for my devices. Despite waiting more than two weeks without resolution from multiple phone calls and assurances each time that in 3 days it would be fixed, it never was resolved. I finally contacted Best Buy Corporate on July 30 to escalate the issue. I was assured at that time that the problem would be resolved within three days. When the issue remained unresolved on August 5 , I was then told by corporate to wait until August 11. Due to these failed promises and no progress, I cancelled the membership on 8/5/25. I was refunded only $115.04, meaning I was charged $64.95 for a service that was never activated or available to me. I had specifically expressed concern during multiple phone calls that if the issue was not fixed, I would be unfairly charged for time I could not use the service. I was assured that this would not happen. Yet, that is exactly what occurred. Had I waited until August 11, 2025, assuming Best Buy actually fixed it, it would have been nearly a full month of paying for a service I never had access to. AppleCare allows 60 days warranty on the computer and yet Best Buy is charging me $64.95 as a prorated fee for a "membership" I couldn't access and would have been covered for free under Apple? Or had Best Buy still not been able to fix it, as I had indicated back in July, then when if I cancelled it after August 11, 2025- how much more money would BEST BUY have stolen from me claiming I used a membership I HAD NO ACCESS TO - EVER?? This is unacceptable- the aggravation that they have caused me and the hours I have spent to try to fix this issue which over 3.5 weeks they have failed to do. This situation reflects a failure not only in technical support but in customer care and accountability. Best Buy has now lost a long-standing customer over $64.95, a preventable issue, and a refusal to make this right. The inconvenience, repeated misinformation, and lack of resolution have left a lasting negative impression. I hope this is taken seriously and addressed appropriately so that no other loyal customers are treated this way over a technical issue and a pro rated refund rather than actual refund.

It's a nice and cheap place. I bought a phone holder for my car. It's good quality but it makes noise.

Sam was absolutely amazing! I came in to the store at closing time and needed information on computers and monitors. He was so thorough took his time, very patient and extremely knowledgeable! Thank you, Sam so much.