Chandler T was the best and made our MacBook
purchase super pleasant. He jumped in and helped and did not hesitate. Super cool dude
I pay for the Best Buy warranty, geek squad comes to my house to look item, won’t carry it back to Best Buy. I drive an hour to my nearest Best Buy and when I show up they won’t even let me drop it off! I can come back next week. Customer service in today’s world is dead. If it ain’t on a computer forget having a person make a decision or help in any way that makes sense.
Had new laptop setup and fixed several glitches in phone by Geek Squad member Warth at the Athens Ga Best Buy. He was fantastic.⁶
WORST customer service!!! Trying to get somebody to answer the phone is inpossible. The geek squad is awlful. You are better off buying a new computer if you need a new battery. They have had my computer for 2.5 weeks for a simple battery replacement. Tried for 3 days to get throught to talk to someone, always had dropped calls. Finally spoke to someone but the language barrier was to difficult to understand nor did this person understand my needs. Find a different place to take your computer.
Response from Best Buy
August 17, 2025
Hi Gail,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you received from us with your computer repair hasn't met expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/gsdho7), Twitter/X (https://bby.me/azesa5), or Instagram (https://bby.me/7pmyc9). Please also include the Google Review reference number #30685.
Regards,
^Caleb