Best Buy took $1200 from my bank account. They stated i bought a laptop. I never bought a laptop. They had my bank information because I purchased a 100" tv a month earlier. They then without permission did steal $1200 from my bank account. Best Buy then hid information that proves i never purchased a laptop. Do not buy from Best Buy. They will steal from you. >
This one star targets the inconsistencies in your delivery service. I received a text message stating that the driver JB was on his way to arrive to my apartment at 12:30pm. At 1:30 pm I noticed no driver and no phone call to say there was a problem. I called Best Buy to discover my order was cancelled to be rescheduled. Bogus excuse was they couldn’t reach me on a phone number that’s been disconnected for 3 months. They didn’t update their system. I guess they thought AI or Chat was going to do it for them.
Why didn’t they call me on the number they texted to say they’re on the way (duh)!!! I gave the sales person all the information needed to contact me. I believe the drivers got lazy and decided not to deliver. Shaking my head off my neck, hot as cayenne, wasabi and Tabasco, Scotch bonnet peppers all mixed together. Signing off smoking 🥵 hot
Response from Best Buy
June 03, 2026
Hello, Karen,
Thank you for sharing your feedback with us. We understand where you’re coming from, as it’s never pleasant to find out an item has been delayed or not delivered. While we do everything we can to ensure orders are available quickly, sometimes there may be delays due to circumstances beyond our control. Let's review this further for you.
Please write us through our social media channels on Instagram (https://bby.me/0vyfAK), X/Twitter (https://bby.me/2F1gxp) or Facebook (https://www. https://bby.me/W1cpIj) with the full details. Also add Google Review 160599. We look forward to hearing from you.
Was waiting for a hot minute for any kind of assistance and Curtis was very kind and professional and also volunteered to cash me out so I would have to wait in line up front. If anyone needs assistance with TVs Curtis is your guy!!
Ok but like the other best buy from palm beach county same thing... nobody ask you if you need help you must hunt for employees to get help/info. Best buy era is near end.