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Best Buy Northlake
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Frequently Asked Questions About Best Buy Northlake
How do I check product availability at the Northlake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Northlake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Northlake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Northlake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(3486 reviews)
Sofia C
October 11, 2025
5 out of 5
Caleb helped me at the cashier today and was fantastic. He was friendly, patient and fast. Best customer service I’ve had at BestBuy in a long time.
Jaquavious H
October 09, 2025
1 out of 5
Racist store had the officer follow me to through the whole store never even go the chance to pick up anything because of the weird feeling of a person following and watching me while I look around. Never coming back here.
Miicha B
October 07, 2025
1 out of 5
The customer service at this location is terrible. I go to the pick up counter to pick up a phone I ordered online and the employee without greeting me nor asking what I was picking up tells me to go to cashier. I proceed to cashier counter , he then tells me to go to “cell phone “ pick up area. Mind you there are various employees standing a round doing nothing. As I leave out of store, an employee and police officer ( I’m assuming security) is sharing videos on social media. You can’t make this up 😂. The worst customer service ever, do you yourself a favor DO NOT SHOP HERE UNLESS YOU HAVE TO
Response from Best Buy
October 07, 2025
Hello Miicha,
Thanks for your review. We find it saddening to hear that you had so many issues simply picking up your phone. We would love to learn more about your visit and see if we can assist you in any way. To start, you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #52903 in a private message.
Facebook (https://bby.me/pstj07)
Twitter/X (https://bby.me/ku9bfk)
Instagram (https://bby.me/6rf68b)
Thanks,
Justin C
October 02, 2025
1 out of 5
Geek squad awful