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Best Buy Northlake
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Frequently Asked Questions About Best Buy Northlake
How do I check product availability at the Northlake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Northlake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Northlake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Northlake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(3461 reviews)
Michele N
August 25, 2025
3 out of 5
There rarely seem to be associates available when you need help. When you do find someone, they are helpful, but the lack of staff makes the overall experience frustrating. Best Buy should review its customer service strategy—operating with what feels like a skeleton crew may have been understandable immediately post-COVID, but at this point it leaves a lot to be desired. The experience is starting to feel more like Walmart than a specialty retailer.
Response from Best Buy
August 25, 2025
Hello,
Thank you for the review. Thanks for bringing this to our attention. We never want to make it difficult to shop with us, or find help when coming into our stores. That is certainly not ideal.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/k5evbt), Twitter/X (https://bby.me/of2ll7), or Instagram (https://bby.me/svuz6b). I’d recommend sending a private message or DM. Please include Google Review 34907.
Regards,
^ Kristy
Josette “
August 23, 2025
5 out of 5
Customer service was great did a Roadie delivery pick up timely fashioned
S T
August 18, 2025
4 out of 5
No open box case anymore.
Sara G
August 17, 2025
1 out of 5
I had a very uncomfortable experience at this location. Before I even picked up an item, the security guard was already following me around, which made me feel targeted and discriminated against. The workers themselves were cool and respectful, but the way security treated me left me feeling very uneasy.