Best Buy Northlake

Day 1: I reserved a Samsung Galaxy Tab S9 FE (10.9", 128GB, Wi-Fi, with S-Pen, Gray, Open Box - Fair) at the Alpharetta, GA, Best Buy location. During the reservation process, a customer service representative confirmed over the phone that the S-Pen was included with the tablet. After driving 30 minutes to the store, I discovered the S-Pen was not included. Disappointed, I contacted Best Buy's customer service while driving home. The representative was apologetic and arranged for the same product, including the S-Pen, to be reserved at the Tucker, GA, location, assuring me it would be included. Day 2: To avoid another wasted trip, I called the Tucker location to confirm the S-Pen’s inclusion. A customer service representative informed me that the store would call me back within two hours after submitting a request. No call came. I called again, and another customer service representative said they'd put me through to the store, and advised me I might need to leave a voicemail, which would prompt a callback within 2 hours. Again, I received no response. Day 3: I called the Tucker location once more. After being transferred to customer service, and subsequently put through to the store, the call disconnected immediately. I called back, only to be told by another representative that they could not connect me to the store. Requesting to speak with a manager, I was transferred to a supervisor who reiterated that connecting to the store was not possible. I've canceled my order. The disconnect between Best Buy’s physical locations and its customer service operations is extremely infuriating. While the customer service representatives are polite, they provide conflicting information—assuring me items were included when they were not and giving inconsistent answers about connecting to the store. This experience was unnecessarily time-consuming and frustrating. This is ridiculous. Best Buy, I hope you go out of business.

Came here for the Switch 2 midnight launch. The staff who were working that night were patient, helpful, friendly, and organized.

Came in with a laptop I’ve been having issues with since I purchased it in August. This time, I went to the Northlake store instead of Edgewood. David greeted us right away, asked if we had an appointment (we didn’t), and then asked about the issue. He was assisting another customer who had just purchased a laptop, so he kindly asked us to give him a moment. Long story short, he took care of us, was very informative, and remained polite throughout. Thanks to his excellent customer service, we’ll now be visiting this Best Buy for all our future purchases and tech needs. Thank you, David!

I walked into a very friendly environment. The customer service representative was honest and made you feel good about visiting their business.