Best Buy Huntsville

Zero Stars and wish I could give negative stars. I ordered a computer, laptop bag, wireless mouse, and software from Best Buy on November 19, 2024 at 9:30 in the morning for pick-up that day in the store. Around 10:00 I received a suspicious email from inbox@verifications.bestbuy.com wanting me to call and provide my name and address, bank name, phone number, etc. and the email said that I reached the voicemail while calling to just leave a message with the required information. It reeked of a phishing email. I did some research and found some evidence it was a legit email so I called and verified the purchase. That was at noon. I never received an email that the order was processed and ready to go. So, I called the store at 5:30 and reached Best Buy customer service who told me if I wanted to talk to someone at the actual store that I could just go to the store. The rude lady could provide no other information on the status of the order beyond what I could see myself online. So, at 7:30 I took my receipt and drove 30 minutes to the store only to be told by the first employee that it was not ready (how hard is it to pull something off a shelf?) and by the second employee that my order was pending verification. I told her I was who I was, here is my receipt, give me my order. She said she could not until the verification was released. I told her to cancel the order and get me a manager. I then spoke to the manager with the professional looking hoop in his nose. He could have cared less. He offered to let me buy the items off the shelf, or course while my refund was pending. I asked if he would do that and would be satisfied with that level of customer service. He of course would not answer the question. I would strongly recommend that you do not do any business with Best Buy.

Even if I wasn't working there as a 3rd party, this store in particular has a quick, friendly, and highly knowledgeable staff and it's a great store to be at

Huntsville's best buy has been hit or miss lately.... sometimes it's great customer service, sometimes it's nobody wants to help you in any way..... special thanks to the gentleman that went out of his way to track down an item for me!

Could've been 5 star easy! But 3/5 ain't bad