Absolutely ridiculous. Can’t call the store. Dial the number and get someone in another location that can’t reroute me to anyone local. Spent $2000 on a new laptop, it’s going back asap. The customer service is completely lacking!
Response from Best Buy
January 23, 2025
Hello, Kim,
Thank you for reaching out to us here on Google, and taking the time to share your recent experience. We understand how we would feel in this situation, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64722622
regards,
^Brandon
Melissa B
January 23, 2025
The people in the back getting items for shipt shoppers need to be more friendly and stop being so rude. Rang bell multiple times on a wed morning because we have certain tim we to pick up and deliver. We can't just wait till someone decides they want to open the door. The first thing that comes out of the older man's mouth is "we not always back here," and I said, " I know, but..." and he said," but nothing " like if you dont like your job, quit, and let someone else work there that is going to enjoy working there and is going to work well with others.
Response from Best Buy
January 23, 2025
Good Evening, Melissa.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64722424" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey
Need to train their salesman a lot better in what they sell
Response from Best Buy
January 21, 2025
Hey there.
Thank you for providing your insight. We would like the chance to document your experience, and do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you message us, please include your full name, phone number, email, and reference your Google review number #64715061.
Regards,
^Jason
Robert helped me choose a laptop for school after I agonized over a few in store for what felt like an hour. His recommendations and knowledge helped a lot. Thanks!