Brielle R
February 07, 2026
Poor communication, zero flexibility, and very frustrating customer service.
Response from Best Buy
February 07, 2026
Hi, Brielle,
Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand wanting customer service to accommodate you where possible.
So that we can look into this matter closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/1w7bup), X (https://bby.me/7kkzxd), or Instagram (https://bby.me/po8mbh).
Please be sure to mention “Google review #114406” in your social media message.
Brielle R
February 07, 2026
Poor communication, zero flexibility, and very frustrating customer service.
Response from Best Buy
February 07, 2026
Hello, Brielle,
Thank you for sharing your concerns with the policy and communication concerns with Customer Service. We would be glad to assist you in any way we can. Please reach out to us on any of our social media profiles below with Review 114404 for support.
Facebook (https://bby.me/dl9hbl)
Twitter/X (https://bby.me/hwzsc5)
Instagram (https://bby.me/8lzyo1)
Repeatedly poor experiences at this location. Even basic issues can’t be resolved, and leadership offered no solution whatsoever. This kind of customer interaction is exactly how once-dominant retailers disappear. I’ve spent around $20,000 according to my profile at Best Buy over the years, never again.
Response from Best Buy
February 07, 2026
Hello Steve,
Thanks for reaching out and letting us know about your visit to this location. We can see why you might be upset if you were not provided a resolution. We would love to document your experience and see if we can help in any way . To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #114389 in a private message.
• Facebook (https://bby.me/6bkfot)
• Twitter/X (https://bby.me/qfwzaq)
• Instagram (https://bby.me/9gx2ev)
Best Buy is not the best buy, found a computer and software cheaper at Office Depot.