Best Buy North Charleston

Destyn and D in the Geek Squad Car Installation department went above and beyond to help me!!! Unfortunately, my car was not compatible with the radio I bought (that’s on Best Buy, it’s so difficult to talk to somebody in the ACTUAL store, not just a “live agent” from India). Geek Squad gave me a full refund and did a second reinstallation attempt with a new radio, truly showing outstanding professionalism and friendliness. Best Buy needs to do a better job communicating between the “live agents” and the actual humans who are working on our cars/products. Other than that, I’d recommend.

Knowledgeable sales folks made purchases informed and satisfactory.

It's just like any other best buy. Nothing bad to say

Bought a car stereo and paid to have it installed after the sales associate and the install technician said that they were able to install it into my car. Then when I made the appointment the canceled my appointment 3 times once without even telling me. They gave excuses that the dash would break and I told them that the dash was out then they said they couldn't do it cause the dash was out. Then the install technician cursed me out over the phone, talked down to me, told me to shut up, and then hung up on me. The manager I spoke to did everything possible to make excuses for the call and was bias. I ended up returning the stereo and I have also returned over $33,000 worth of stuff my wife and I purchased last month from best buy. I will never do business with best buy again. They lied about being able to install the stereo just to sell it, then the manager and tech lying about it and the rude phone call, then the professionalism. Integrity and professionalism is needed to he trained.