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Best Buy Douglasville
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Frequently Asked Questions About Best Buy Douglasville
How do I check product availability at the Douglasville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Douglasville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Douglasville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Douglasville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2605 reviews)
A F
June 10, 2025
3 out of 5
I was shocked that they no longer carry movies on Blu-ray in the store. I realize streaming is an option, but should not be mandatory. Techy OG
JetsTez
June 09, 2025
1 out of 5
This store is a masterclass in disorganization and apathy.
December 6, 2024: I placed a solid order. Got the “part of your order is ready” text at 7PM. Gave them an hour, showed up, and only part of it was actually ready. After wasting another hour in-store, I left without the RAM I paid for. No urgency, no communication — just vibes.
June 9, 2025: Somehow, even worse. Ordered an Apple Pencil Pro and USB-C AirPods Pro 2 — both “in stock” per the site. Two hours after the “ready” text, my wife goes in. They tell her the AirPods “aren’t there” and “come back tomorrow.” She sits in the car for five minutes, gets another text, walks back in — and suddenly, the missing AirPods magically exist.
This store treats “order ready” texts like suggestions and customer time like it’s worthless. The staff seems confused, unbothered, or both — and twice now, I’ve walked away wondering how this location is still open. Save yourself the hassle. Order elsewhere.
T
June 06, 2025
1 out of 5
does not answer the phone, chatbot does not reply
Bradley E
June 06, 2025
1 out of 5
Inventory shows something in stock nobody seems to know where it is. They have a promo card that you need $15 purchase in order to receive, but they don’t have any product for me to buy so they won’t give me one