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Best Buy Douglasville
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Frequently Asked Questions About Best Buy Douglasville
How do I check product availability at the Douglasville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Douglasville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Douglasville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Douglasville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2630 reviews)
Susan S
August 15, 2025
5 out of 5
I picked up an ink cartridge through the curbside pick up. It was super fast and efficient!
Debbie R
August 14, 2025
5 out of 5
Excellent service
Lawrence C
August 14, 2025
1 out of 5
This is the worse store to come . It should not be a fifteen waiting period to get assistance . There is no consideration for a customer time.
Response from Best Buy
August 14, 2025
Hello and thanks for reaching out on Google, Lawrence.
We understand the frustration when it takes longer than expected to get help in one of our stores. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/8grad0), Twitter/X (https://bby.me/i27i6g), or Instagram (https://bby.me/yyfmn4), and mention your Google review, 29304.
Regards,
^ Graham
The A
July 18, 2025
1 out of 5
Geek Squad at this location is terrible and lazy
Response from Best Buy
July 19, 2025
Hi The AntiHero,
Thank you for your review it's unfortunate to hear that your Geek Squad visit wasn't ideal. I'd expect a great customer experience myself, so I can understand how you feel. I would like to know more about your visit to help us improve. Can you contact us through social media? You can find us at one of the links listed below and reference Google Review #17551. Please send us a private message providing us with your full name, email address, and telephone number.
Facebook (https://bby.me/s8bq5g)
Twitter/X (https://bby.me/xhh357)
Instagram (https://bby.me/ctv8gw)
Google Review #17551
Thanks,
^Ezra