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Best Buy Douglasville
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Frequently Asked Questions About Best Buy Douglasville
How do I check product availability at the Douglasville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Douglasville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Douglasville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Douglasville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2582 reviews)
Rebecca N
April 11, 2025
5 out of 5
IT was Great all the employees were very kind. I just wish when you get a apple gift card they will let you spend it in any store that sells them.
Kerry-Ann W
April 10, 2025
1 out of 5
I bought an Apple watch for my little sister for her birthday online. She tried to charge the watch but the watch would not charge. I took it to best buy they told me that I can’t exchange it or get a refund because it’s out of the 2 weeks return window so they told me to take it to Apple. I took the whole package to Apple as soon as the Apple tech open the box he told me the charge that came with the watch is the wrong charger. He tried charging the watch with their charger but the watch still couldn’t charge. Thank God I put Apple care on the watch because I would been out of a watch and my money. I will never buy anything else from Best Buy because that watch was suppose to be a brand new watch.
Response from Best Buy
April 10, 2025
Hello,
Thank you for the review. I can certainly understand your disappointment when finding out the Apple Watch would not charge. As someone who uses one everyday, I know how important that is. We appreciate you bringing this to our attention and would like you to share these details with our Best Buy Social Team so that we can document this occurrence in our corporate system. Send a private message or DM to our team using one of our official Facebook ( http://facebook.com/BestBuy), Twitter/X ( http://twitter.com/BestBuySupport), or Instagram ( http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place.
Please reference Google Review 65029525.
Regards,
^Kristy
Kingdom C
April 08, 2025
5 out of 5
Went there for an out of box unlocked phone, first the guy at the door offered if he can help and as most first I said no just to go back to the same guy for help. He called someone to help out since he was ushering at the door. The guest associate comes and finds out they don't have the phone and he goes ahead to order one and in two hrs I was able to pick up my moto g power 5G. It's a beautiful and very affordable phone and looks like a new phone on top of that unlocked. I can use it when I travel to a foreign country. Thanks best buy for meeting my needs in such a professional and caring way. I can remember Myke who ordered the phone but the other two were also friendly and very helpful. I love you all with my African 💜
Katie F
April 08, 2025
5 out of 5
Fast and easy experience for curbside. They had it ready within the hour like that said.