Best Buy Battlefield

The entire staff treated me like they were so much better than me, specifically Rueben. Any question I asked seemed like a hassle. He walked up on his phone as I was standing waiting for 15 minutes just for someone to show up to give me more information about 360 cameras, which I got little to no information on the differences. Now I guess I wasn’t specific about wanting a 360 view not the insta360 brand, because when I got it home it to set it up it was NOT a 360 view so now I have to return it and hopefully get some good customer service, but regardless. The customer service at this store is absolute dog water. Not how you should do business at all. If I owned the store I would hire a whole new crew that’s actually friendly. Definitely don’t recommend going to this store.

They said they had plenty of cards for Mint mobile. Drove 35 mins and they were out of stock

Very good service. Assisted by motivated help. Very friendly.

POOR COMMUNICATION AND CAUSED HUNDREDS OF DOLLARS WORTH OF REPAIRS NEEDED ON MY HOUSE ! Honestly could not have imagined this being a worse experience. I ordered a fridge about a month ago, with delivery and installation scheduled on July 22nd. We called once, an hour after the latest time they said they would arrive, and they told us the employees delivering the fridge would still show up just running behind. Two hours later, it’s 7pm and we called back. This time we are told “it doesn’t look like the drivers have moved in several hours, I don’t expect it to arrive today” and there was nothing else they could do. We rescheduled for the following Wednesday, however they sent us a message Tuesday evening, rescheduling the delivery for Saturday the 1st even though they never contacted us about rescheduling or what time would work best for us. My husband took off work today to receive this fridge. The delivery men were Jonathan and Jose, and they did an absolutely horrific job. They broke my front door, my screen door, scratched and DENTED my original hard wood floors. I paid for installation as well. After they dropped off the fridge, my husband mentioned we had paid for it to be installed. One of these boys proceeded to say “yeah you’ll have to hook up the water line, but it’s good” then they left with my fridge in the middle of my kitchen floor, in a puddle of water, where they scraped up the linoleum. Do not ever trust these people to come into your home. I paid Best Buy for professional delivery and installation. Instead, I received missed appointments, repeated scheduling failures, poor communication, unfinished installation, property damage, and an abandoned appliance sitting in the middle of my kitchen. This level of negligence is completely unacceptable. The delivery contractors (JOHNATHAN AND JOSE) entered my home and left it in substantially worse condition than when they arrived. The cost of repairing my doors and original hardwood flooring alone will amount to hundreds of dollars, if not significantly more.