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We are back open!
Come check out your newly remodeled store.
Best Buy Battlefield
Services Offered
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Frequently Asked Questions About Best Buy Battlefield
How do I check product availability at the Battlefield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Battlefield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Battlefield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Battlefield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4804 reviews)
Sandra S
November 08, 2025
5 out of 5
Very helpful
Jana W
November 08, 2025
3 out of 5
Bought a fridge here, the buying experience went well. However, delivery and wait has been a nightmare. Bought the fridge over 2 weeks ago, we are total tech members, the fridge was at another store less than 30 miles from the Springfield store and delivery location. If we lived in Springfield delivery would have been in less than a week even though it came from the Branson location. Delivery location was closer than Springfield and had to wait over 2 weeks. The original delivery date was changed by Best Buy. Our salesmen called and left a message but would not return our calls to tell him we needed it on the original date. We changed our plans, we were called the night before regarding delivery would be before noon. Now it’s says 2 pm and the driver has supposedly been in route since 11:30 and won’t answer even customer service calls.
Customer service after the sale is extremely poor.
Shane E
November 06, 2025
1 out of 5
Yeah absolutely worst customer service. Takes forever for somebody to come and help you and when they do they don't even keep the promises they make. Try to reschedule my deliveries three times and then he lied to me about the times being delivered. Will never use them again this is why that company is going bankrupt
Response from Best Buy
November 06, 2025
Hi, Shane,
Thank you for sharing your concerns with your deliveries having to be rescheduled. We understand that sometimes we can have delays. If you need support you can certainly reach out to us on any of our social media profiles below with Review 65725.
Facebook (https://bby.me/uky2bl), Twitter/X (https://bby.me/go6n2q), Instagram (https://bby.me/zt47or)
Jeff F
November 06, 2025
4 out of 5
800 number people were amazing. Directed me to exactly where I needed to be. Order ships and arrived a day early. Very please.