Best Buy Battlefield

Most Employees there are super friendly and helpful. Never had a issue.

This store completely mistreated my elderly mother. When you try to call the store now it only goes to call centers which say you can’t speak to someone at the store anymore. The little geek squad guys would not talk to me but had not problem telling my mom that she was crazy and had no idea what she was talking about. She then had a panic attack in the parking lot. Promise they should be happy I’m 5 states away. Who treats people like that ? Terrible

In July, I purchased a new Samsung dryer. The in-person salesman told me that the order was required to come with two additional attachments, even if I already had them. He said that when the dryer was delivered, the extra parts could be returned for a refund. I received the dryer on July 31 from Geek Squad, who had informed me that they would return the extra parts upon seeing that I already had them. They said the refund would take 24-48 hours to process. I waited until August 5, and I still had not received anything. I called Best Buy's customer service and experienced a series of transfers. An operator finally said that from what he could see on the system, the funds were already processed, but as for why we still didn't receive them, he wasn't sure. He said he would contact his supervisor and have him reach out to us within 1-2 days. He also told us to contact our own bank. We waited two more days. There was no refund or call from a supervisor. So we called Best Buy again, and this time asked when the refund was processed. The operator told us that it was transferred on August 5, and told us to wait longer for the pending period. On August 14, we still hadn't received anything. We called once again and experienced more transfers. One person told us to wait until August 18. Another transferred us to someone else with no explanation as to why. Finally, an operator said he knew what went wrong. First, Geek Squad (the delivery team) made a mistake. When they cancelled the item, they closed the order. That was why the processing of the refund was unsuccessful. Second, Best Buy's customer service was incompetent with the situation and continually told us to wait longer and longer for the refund. Their service is terribly unprofessional. None of the staff know what they are doing or what the situation even is. They only know how to give customers the runaround. What was supposed to be a simple and quick refund turned into a series of unnecessary phone calls lasting for half a month.

Very helpful staff