Don't worry about being bombarded by employees asking you for help when buying a TV, the TV is on sale , everywhere and they had the cheapest price but had none on display!! And wouldn't hook one up I'm sorry a 58" TV needs to be seen before purchasing they were not helpful except they told us of another brand to compare it to...wow
Went in to look at purchasing a chest freezer. I could not find an associate for about 10 minutes. Went up front and asked for help twice. Waited another 29 minutes in appliances. Went to the computer desk and found 5 employees in blue shirts just standing around talking. I asked for the manager. One of them WAS the manager!! I asked for his name.. Ty “the supervisor”. I asked Ty why I have been waiting for 30 minutes for help but yet he and 4 other employees are just standing around. Ty stated that he just figured I had been helped. I asked Ty to then help me since he didn’t actually make sure I had been helped or taken care of. Ty then told me I could just leave the store since I was obviously upset. I told him I was upset because I just find them goofing around talking. Will be emailing cooperate, I want to talk to his boss.
Response from Best Buy
February 15, 2026
Hey there, John,
We understand your frustrations with not getting support. We would love to hear more about your experience. Please send us a private message on Facebook (https://bby.me/h0d7u1), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #117651".
Everyone is always friendly and very helpful!
It’s hard to rank our experience as we were in the store for a good 45 minutes-not one employee approached us. We need to buy a refrigerator today. After walking around trying to find an employee- we left and went and bought a 3k refrigerator at a different store