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Frequently Asked Questions About Best Buy Battlefield
How do I check product availability at the Battlefield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Battlefield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Battlefield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Battlefield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4862 reviews)
Dylan A
February 02, 2026
2 out of 5
Yesterday I bought a New IBuyPower desktop computer.
Ill start with why I gave this a 2... rather than less. I have always gone into this store. And the staff are fairly knowledgeable and always super friendly. I have no quam with the staff in general.
However I am absolutely livid at the fact I buy a computer get it home spend a significant amount of time getting games and other things downloaded that I plan to play with friends ect... only to wake up the Next morning excited.. and have the Machine Not work.. I spent most of the day trying to work around on the PC getting it to work.. to finally call geek squad I dont know what other action to take. I spend 20 minutes on hold... fine I expect that. But then explain whats going on and the required hangs up on me..
So now I have spent 3/4 day already POed I just spent all this Money on a tower that doesnt work, and the service I PAID for hung up on me...
I take some time to cool myself off.. and eventually try to call back again stuck on hold . And am told that I can bring it in... and they will see if they can get it fixed that day quickly.. I drive a back to the facility...
And am told its going to take 3 days to get it fixed which means likley with my schedule i wont have it for another week... they say if I want i can take another cheaper one for store credit... or I can pay for a upgraded one.
Why would I want store credit when at this point I will probably never shop this company again?
And why would I pay to upgrade when I picked what I wanted and they failed to provide a working product... and now I have spent a full day of my time dealing with their poor product?
I have never had such a terrible experience with shopping for a product in my life...
Lucas S
January 29, 2026
5 out of 5
Amazing service. My quest3 broke and they replace it instantly. Super recommend
Ree G
January 29, 2026
1 out of 5
Went in today to buy a sound bar for our TV. The guy sitting at the desk in the TV section wouldn't get out of his seat to help up! Will never go back!
Response from Best Buy
January 29, 2026
Thank you for sharing your feedback with us, Ree. What you’ve mentioned is a bit concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you.
First, we will need more details from you. Please message us through our social media channels on Instagram (https://bby.me/zx5j61), X/Twitter (https://bby.me/g3wmua) or Facebook (https://www. https://bby.me/49lanh) with the full details of your experience. Also add Google Review 110535. We look forward to hearing from you.
Kenya A
January 25, 2026
5 out of 5
We had to buy a new computer yesterday and we had the best service! Drew M, you were amazing and we cannot thank you enough for your help. There was a specific computer/ color we wanted and online showed sold out...but he found one! He searched for us and came back with one in hand. Thank you again for your help and for going above and beyond.