Frequently Asked Questions About Best Buy Battlefield
How do I check product availability at the Battlefield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Battlefield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Battlefield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Battlefield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4934 reviews)
NC H
May 23, 2026
5 out of 5
Gavin and Jazzy were both TERRIFIC!
I went in to the Springfield Missouri store with multiple
issues through Best Buy Geek Squad and Customer Service.
Both gave MAXIMUM effort! I came out of the store with the answers I needed. Thank you for above and beyond effort and old school quality customer service!! A+++
Anastasia B
May 23, 2026
5 out of 5
DJ in qeek squad was SO AMAZING!!! If you go in make sure you ask for him. Phenomenal ❤️
chi c
May 22, 2026
5 out of 5
Austin cruse!! Very helpful walked us through everything amazing customer service 10 out of 10 experience!!!
Amanda R
May 22, 2026
1 out of 5
I bought a 400 dollar shark robot that lasted all of 21 days before the brush motor quit working on it. I reached out to Best Buy after being told by Shark that the pod is on backorder to see if they would help me out and let me warranty it in store. I was told because I had this vacuum more than 15 days they would not help me. I know have a 400 dollar paper weight until who knows when the pod becomes available from Shark. Never again will I do business with a store like this that does not stand behind their products.
Response from Best Buy
May 22, 2026
Thanks for sharing this review. We hate to hear that your vacuum is having issues after recently purchasing it. Since it is covered by the manufacturer's warranty, they will be able to provide support. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/oR8SlH), Twitter/X (https://bby.me/G2pAma), or Instagram (https://bby.me/KnTKca). Please include the Google Review reference number #155663 when reaching out.