Best Buy Battlefield

We went to the Geek Squad counter, and even though they weren't able to help us, the guy gave us the name of a business that might be able to. He was very professional

Very helpful staff member. Pointed us in the right direction sold us and we are satisfied

The employees were very helpful with a fairly techincal question and assisted me in purchasing the right product amongst a lot of options. Thank you Devrin!

I am extremely disappointed and frustrated with my recent online order experience. On December 28th, 2024, I placed an order for an item on your website, which initially indicated that it would be available in store for same-day pickup. Shortly after placing the order, I received an email stating that the item was not in stock and would need to be ordered. That was frustrating in itself since it said “available for pickup” when I placed the order, but I was willing to wait since it was nearly $45 off regular price. I waited for over two weeks, during which I received no updates on the status of my order. During this time, I made multiple attempts to call the store directly for an update, and I got no answers. I also chatted with customer support online, and I was told that the store would call me back with an update within 24 hours. They didn’t. To my surprise, I discovered a couple days ago that my order has been cancelled without any provided explanation. In addition, the price of the item on your website has now doubled, so if I were to order again today, I would have to pay twice as much. I would appreciate it if Best Buy could find a way to either honor the original price I paid or provide a reasonable alternative.