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Come check out your newly remodeled store.
Best Buy Battlefield
Services Offered
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Frequently Asked Questions About Best Buy Battlefield
How do I check product availability at the Battlefield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Battlefield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Battlefield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Battlefield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4826 reviews)
kyrsten b
December 03, 2025
1 out of 5
Employees lie about Pokémon card stock, so they can buy it for themselves and sell them to their friends. A week ago I went in there and asked if they had any Pokémon they said they only had one three pack and one pokeball so I bought the three pack. With the way the employee answered I knew he was lying so I wait 15 minutes and sent my friend in and all the sudden like magic they have 3 more three packs as well as the pokeball and one box collection they didn’t have 15 minutes before. Now today a week later I go in and ask if they have any Pokémon and they tell me if there’s nothing on the floor then no, and I ask if they can check the back and they proceed to tell me they don’t keep Pokémon in the back which is a lie. Not sure if all the employees are involved but I know at least 3 are part of this.
Response from Best Buy
December 03, 2025
Hello, Kyrsten,
Thank you for your review. We appreciate your feedback. It can be frustrating when you aren't able to get a highly anticipated Pokemon drop. If you'd like to formally document your experience, please send a message on social media. Kindly include Google Review 81113 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Esta S
December 01, 2025
1 out of 5
Bought a tv, staff at checkout was okay but the greeter guy was god awful. He was talking to customers very loud and arrogantly, and refused to help us with anything. I usually love Best Buy for the service, it’s usually so good about offering help especially for things like carrying large items or offering to help with picking things out but not one single person came to help me while I was looking for TVs. Especially the skinny guy at the front of store, I asked him about getting help carrying a large TV (I am a small woman) and he almost looked offended that I would ask him to help me. So I dragged the TV to the checkout (it didn’t fit on a cart) while he watched me make a fool out of myself. Would rather pay more money next time somewhere else for better service.
Response from Best Buy
December 01, 2025
Thank you for taking the time to provide this feedback. We always strive for the best customer service, so to hear this has not been your experience is concerning.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/fczcwf), Twitter/X (https://bby.me/lp7vh8), or Instagram (https://bby.me/t25cki). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Thanks!
Kurt
November 30, 2025
1 out of 5
Geek squad and other individuals with vehicles in the back of the store are very inconsiderate and block access to big trucks delivering to other stores. if this is any indication of the people that work there I'd stay clear
Tom C
November 30, 2025
1 out of 5
Tried to call the store just to talk to a person, manager or anyone. After working through the menu only to be put on hold for 20 minutes. It is faster to drive the 30 minutes to the store. But I guess this the way business is done now. There is no customer service anymore.
Response from Best Buy
November 30, 2025
Hi, Tom,
Thanks for the review. We'd be happy to document your feedback and assist however we can.
Please feel free to private message us on Facebook (https://bby.me/s61mj2), Twitter/X (https://bby.me/eo8p01), or Instagram (https://bby.me/9fjmmt). Please include "Google review 78507." Thank you!