Best Buy Battlefield

Inattentive staff that wasn't very knowledgeable about the products they had or carried or what was on hand. Almost every question I asked they had to go ask a team lead or member of management, and these were not new employees either. For it being the day before thanksgiving, I would think they would have trained everyone to the point where they could handle a customer and questions that were not extremely technical about.A specific product, but more general of what was available. I had to wait forever for someone to help me.And the first person walked off to go ask their manager, and I never saw them again. The second person had no idea and had to go ask too!! This time they at least got an answer that was extremely vague and then told me I absolutely could buy it in store.But would have to wait for it to be shipped even though their website said it was available at that location. Website fund support and in person is extremely unhelpful, and misleading regarding product availability.

Drew helped me find laptop during Black Friday sales and took the time to go over the details and finalize the sale. I would’ve been there forever if he hadn’t offered to help. Great customer service

Only gave 1 star so I could leave a review! Worst experience of my life! DON’T SHOP ONLINE FROM HERE! WOULDN’T EVEN RECOMMEND IN STORE!! I honestly ordered online and found out a few hours later that it wasn’t the right product. I tried to go to my online account and cancel the $320 order but they don’t have an option for that. You have to call to do that. The number to all their stores is an off shore - over seas - no English speaking call center. You will never be able to call the store directly. BE PREPARED!!!!! They gave me the run around! Spoke with 13 different people, was told it was cancelled and money would be refunded in 7-10 business days, but it wasn’t cancelled! They just cancelled the free products that came with the order! Called back and spoke with 4 more people just to be told that the order cannot be cancelled until tomorrow - which is after it ships mind you they have a $35 restocking fee on all returned products - so I’m thinking they want to keep my original payment and get the $35 restocking fee on two items making it over $400. Worst day on the phone ever, seriously take my advice and don’t shop here!!!!!

When I booked for Apple Repair, the Store location here is the worst with holding appointment times. They completely hold the delay on the customers backs eg a one hour battery repair is just that but yet told there is a three hour delay to us. They need to fix their staffing issue or get a better system with Apple that doesn’t allow them to get “overwhelmed”. This leads to a poor experience to the customer, and management after discussion with Mr. Cherry said there was nothing that could be done. What a wonderful “Experience Manager” he is presenting himself to be to us. District Aaron Byrd was also to busy to be seen to help resolve the issue for us as well, sadly this appears to be why I will just need to vote with my wallet and make all purchases elsewhere.