I bought a Chromebook yesterday, Eli was super friendly, patient & helpful! Thank you Eli, I will be coming back!
Waste of time. They made me make an appointment to get my battery looked at in my laptop. Made appointment, drove an hour for them to tell me that you have to order the battery online, then make an appointment, drive another hour & them to charge you $40 for putting a battery in! Won't buy anything there anymore...not how you treat loyal customers!!
The Geek Squad here is horrible.
Normal box electronic store. Items i was looking at were locked down to display and wasn't able to see it.
Response from Best Buy
August 15, 2026
Hello Robert,
We can see why you’d be upset, and we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #203629 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/nMRPqN)
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