Friendly staff who are always willing to help.
I loved that, I can go in Best Buy without people following me in the store like I stole something. I was looking at the latest gadgets and electronics. When someone asked, could they help me. I was going to be a bit worried if I went out with no reaction at all. However,my husband was making a purchase as I walked near the watches. I asked the salesman about the ones that check your blood sugar. At least that one is on the market now.
As usual, they didn't have the advertised item in the store. The sales rep didn't seem interested in getting it for me.
Response from Best Buy
November 24, 2024
Good Morning, John,
We certainly understand how you are feeling after being unable to find the items you were looking for in the store, and not getting the assistance you needed. We would love to assist you. Please send our team a private message on social media, so we can better help. Don't forget to include your Google review in your message: #64467240.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Matthew C
November 14, 2024
I'm posting this in hopes of saving others time. This location has two bays for various car installations. They have since discontinued that service and you have to drive to the Greenville Best Buy if you desire that service. Obviously there are other installers in Anderson so don't bother making a 40-minute trip to Greenville for no reason. I used to work at this location and the installs were plentiful I have no idea why they thought it was a good idea to stop doing them. They were making money and services like that are high margin.
EDIT - See the owners response below. It has nothing to do with what I posted. So it is either from a bot/AI they are using or it is a copy/pasted response. Either way it comes off as tacky and cringe. Be better.
Response from Best Buy
November 14, 2024
Hello,
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. This is never how we want our customers to be treated. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64427553" and share your full name, email, and phone number.
Thanks,
^Jacob