Best Buy Naples

My sincere thanks and congratulations to Best Buy and their customer service representative Paolo. Over the weekend, I visited the Naples store intending only to compare prices on a product, but it turned into a productive session that allowed me to fully equip my office with the devices and accessories I needed. Paolo provided a wide range of options and helped me compare features, allowing me to prioritize my needs and choose the best equipment. Without a doubt, thanks to Paolo’s outstanding service, I will return to this store as my first choice for future purchases.

Such a great experience! Keep up the momentum

Amazing

I had an absolutely HORRIBLE experience with Best Buy that I deeply regret. On 3/3/25, I purchased an Insignia fridge, and I was told the delivery would happen on 3/6/25, with a call one hour prior to delivery. I specifically requested that the delivery be after 5 PM because no one would be home before that, and I was told that they couldn't narrow it down any further. I would receive a call and text the night before confirming the delivery window, and on the 6th, I would know more about the time. The night before, I got the text confirming a delivery window of 3 PM to 7 PM. Then, on the actual day, the delivery truck called me at 2:54 PM, just six minutes before the window even started. The delivery team, who were incredibly unprofessional and incompetent, told me they were already heading to Miami and had other deliveries before mine. They asked if I could meet them at the house early, despite being given the delivery window of 3-7 PM. I was with a client at the time and told them I couldn’t leave, so they said they’d just “wait” at my house. I made it clear that I wasn’t leaving my client unattended, especially since I was promised a call an hour ahead of time. To make things worse, the delivery team insisted they were done for the day, and I was the last stop before they had to head to Miami. They asked if I could find someone to open the door for them I told them everyone was working. I explained again that I couldn’t promise anything, but I suggested they come back around 5 PM when someone could be there. They kept insisting that I was the last stop, and they were in a rush. They finally arrived and waited, but Best Buy later informed me that they only give a 15-minute window for deliveries—something I was NEVER told about. After work, I head to the store and after more than 45 minutes waiting at Best Buy, I get a call from the Appliance Department Customer Service rep which resulted in my delivery getting "rescheduled" for 3/10/25 with a note to have it delivered at 5 PM, allegedly. I was told they’d try to get it to me sooner, it would be up to the third party company in charge of deliveries, but of course, that didn’t happen. The fridge showed up on 3/10/25 at 8:00 AM, completely ignoring my request for a delivery after 5 PM. I was left scrambling to drop my kid off at school and race back home to “receive” the delivery when I should have been heading to my job. So, after three strikes (not delivering on 3/6, not delivering on 3/7, and delivering at the wrong time on 3/10), The only good part of this whole fiasco was the delivery team on the 10th, who were friendly and understanding of my frustration, they deserve a 5 start. Through them i learnt that they are all subcontracted by a third party who is subcontracted by Best Buy to do all these deliveries. But honestly, the whole experience was a nightmare. It’s clear that Best Buy has no control over their deliveries, and I honestly wonder if I should just buy my appliances somewhere else from now on, like Home Depot or Lowe’s, to avoid this kind of headache in the future. Worst of all, I didn’t even get a real apology from anyone, everyone to some degree was passing the bucket. This was an incredibly frustrating, miserable experience, and I can’t recommend this service to anyone. My best suggestion is have the item delivered to your store. That's how i solved the similar experience with them last time, after a banged up new Stove I had purchased, they had no more in stock and I had to pick up the "demo" from the store as being the only one. I think that experience should have given me foresight, but hindsight is always 20/20.