Best Buy Naples

Just wanted to share with you Why you should NOT waste your time…. I had a totally terrible and inefficient process with Geeksquad when I asked them to come to my office to do a site survey for TV and other equipment quotes; After going in person and requesting Geeksquad to come to my office to give me a quote. After spending 1 hr with the Home theatre people in Best Buy in person describing my needs/situation. They promised me that 2 different teams would come out (Never Happaned) from geek squad. They gathered all my information etc…. Total waste of my time Then 2 weeks later, I called Geeksquad to report this and ask them to come out again. and payed for scheduled appts for Geeksquad to come out and do site surveys (spoke with person to coordinate and explained situation all over again). 3 days later I get another call from another guy Josh saying that he wanted to send people out to my office based on request and yet again had no idea what I needed and was asking questions and didn’t realize I had already payed for these site surveys. So I told Josh that this system is massively flawed bc each employee from Best Buy or Geeksquad kept telling me NoOne had left them notes from their prior conversations with me ( so now I’m at about 3 hours of my time wasted) so I explain the situation yet again to Josh who reassured me these things would be in my file…. Saturday AM(the day of Scheduled site survey) on this day the Best Buy application is supposed to give you live updates and actually tracks your techs location,,,, shows when Tech Corey left fort Myers and when he should arrive (which is great, but …. It was totally making things up) says that I should be expecting one of the Geeksquad Rep’s to come by between 7:30-11a and when I hit “track progress it shows the guys coming to my office at 8:00A, with a real life tracker of the Tech named Casey, so I assumed it was accurate, and NADA!!!! I sit in my office 1 full hour, could NOT get a hold of anyone despite calling the 800 number,, then at 9a I get a call from Casey who has not left Fort Myers yet(despite application saying he left > 1 hr before and was at my location- the application is totally flawed) and is planning to head to me in 1 hour from now, and then he asks me Why he is coming ….so oh by the way, this is 4th person yet again who had Zero clue why he was coming and or what my needs were. I told Casey to politely piss off as this entire experience was a waste of my time and I cancelled the appt. After 4 hrs of my personal time wasted. I can say without a shadow of a doubt that the Best Buy /Geeksquad communication system is the worst I have experienced in years and I will Never ever use them again . The incompetence level is super high, there is zero communication it respected for your time or needs. Total and uter fail.

Ich suchte In ear Kopfhörer, es gab eine große Auswahl. Am Ende kaufte ich on ear Kopfhörer.

Horrendous experience here on my new stereo/backup camera. I wasn’t able to open my trunk after the install and they charged me more money for their own mistake. To make matters worse the representative told me to not speak to people the way I was (wasn’t cursing) but rather voicing my frustration over the situation. I told him rather than lipping off to me he should have tried to find a solution.

Nice store