Do not purchase anything from here, we purchased a washing machine from here a couple of years ago and we purchased the extended warranty. We started asking for help from them in January due to where washing machine not draining, they sent out a technician, the technician thought then he fixed it, but it still hasn't worked, they put in to send us a new washing machine, and instead of actually doing it kept rescheduling the new washing machine. My husband spent hours on hold on the phone trying to get ahold of somebody about it, they rescheduled the washing machine delivery promising it would come this Friday. Cancelled it today saying that they would like another technician to come out to look at it in two weeks. In the meantime I have children and I have not had a working washing machine since early january. They are sending a technician out to come during the second week of March and that technician will take however long they want to take to then wait even longer to ship washing machine. At this point these people lied about having a washing machine under warranty. Do not buy a large items from Best Buy and do not buy their warranty because it is a lie. They are basically just going to drag you along with a carrot until your warranty wears out.
Oh yeah, and if you're thinking to yourself oh well I have that extra thing that I paid for where I get shipped games early and to go to the front of the line when calling about a warranty, we do too. And this is how they've treated us
Randus M
February 18, 2025
I went to cancel my membership. The guy said that i needed to update my account, and then he said that it won't charge me if it's not updated. The next morning, Bestbuy charged my banking account.
Response from Best Buy
February 18, 2025
Hello, Randus,
Thank you for leaving us a review. Our membership offers numerous benefits to our customers. However, as a consumer, I understand the importance of having support when it comes to obtaining a refund. We appreciate your feedback, and would like to offer further assistance. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64826234" when reaching out via social media.
Thank you,
^Ruby
i never do reviews BUT Nathan was great. he helped me with my macbook and credit card issues and he called the bank for me and everything, spent a lot of time helping me. literally went way above and beyond to help me, and i was tired and in bad mood too, so hes extra good. You gave me a really good experience to make me write a google review, which i never do. Thank you Nathan, big tall nice man. thank you for your help.
Carolyn C
February 15, 2025
My 72 yr old friend and I went there to buy her a Tablet. Yes, they had the tablet. $169 Samsung A something. A good price. My friend had one for 9 years, it is too old and needed to be replaced. The last time they set it up for her with her email and you tube app. Basically the only things she uses it for. This young woman told her,"We don't do that for free." "You have to pay $169 to join Geek Squad for us to help you!" When my friend expressed she doesn't know how to do this herself, the woman kept pushing Geek Squad. My friend told her "I'll buy it somewhere else." The woman shrugged. I said, "Well, you just lost a Best Buy customer forever." The woman says, "We don't give our services away for free. It isn't fair to those that pay."
My friend got same tablet at TMobile same price, all set up at no charge.
I would think doing a kindness now and then would outweigh the stiff rules. They have done it in the past years for me with my laptops and other things. I guess keeking customers is not in their playbook.
Response from Best Buy
February 15, 2025
Hello, Carolyn Chunn,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64816474. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64816474
Thanks,
^Ezra