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Frequently Asked Questions About Best Buy Braintree

How do I check product availability at the Braintree Best Buy?
How do I check my order status?
My local Braintree Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Braintree stores’ holiday hours?

Recent Reviews

4.2
(2375 reviews)
JR
September 04, 2025
5 out of 5
I’m a Member of Best Buy for signing in on the app and have a Best Buy credit card. I don’t know why but couple times a year they’ll give me a $10 coupon with no strings attached. I don’t buy a lot of items there but I do buy something every time they give me a $10 coupon. Good service when you get there and knowledgeable help.
Flávio M
September 02, 2025
1 out of 5
They never keep the commitment, they just want to sell and they don't respect the commitment
Response from Best Buy
September 02, 2025
Hi Flavio, Thanks for sharing this review with us here. I hate to hear you feel this way and that you may have had some issues after your purchase was made. If you'd like to share any additional feedback with us, or need any other assistance, please feel free to reach out to us on one of our social media channels so our team can assist. We can be reached on Facebook (https://bby.me/fzshhl), Twitter/X (https://bby.me/icamwy), or Instagram (https://bby.me/a4w723). Please also include the Google Review reference number #38549. Thanks, ^Caleb
Ronny C
August 21, 2025
1 out of 5
I was literally attacked at this store because I asked not to be called "bro" the representative answered "who the hell are you for me to call you sir" . The General Manage, Ravi, was complacent , afraid to discipline his employee and more preoccupied in telling to keep my voice down rather than listening to me or discipline his employee. I felt unsafe to the point that I told the representative please go ahead and touch me so I can sue Bestbuy. I felt unsafe at that store.
Response from Best Buy
August 21, 2025
Hi there, Ronny, Thanks for taking the time to leave a review here on Google. I can certainly understand expecting to be treated respectfully when interacting with our employees. If you would like us to look into this closer, please send us a private message via social media. We would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Be sure to mention the phrase “Google review #32842” when reaching out on social media. Regards, ^Ravi
Bakari J
August 15, 2025
2 out of 5
This is one of those store where the staff is clearly counting down the minutes until it’s time to clock out. Never seen so many people waiting for help while staff is actively not helping anyone.
Response from Best Buy
August 16, 2025
Hello, Bakari, Thank you for sharing your concerns with your in store experience. I can certainly understand that not getting the support you expect from Best Buy can be difficult. Please reach out to us to any of our Social Media Profiles below with Review 30002 for support. Facebook (https://bby.me/hk56zr), Twitter/X (https://bby.me/2prm0j), Instagram (https://bby.me/lz55b6) Sincerely, ^ Tommy

About Best Buy Braintree

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