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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Portland
How do I check product availability at the Portland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Portland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Portland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Portland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3572 reviews)
Rob A
March 31, 2026
1 out of 5
I just bought a $450 TV and they won't let me return a $30 remote that was 17 days after I bought it. But no they could allow me to return it if I bought their service plan for an additional $49.99. Totally frustrating, don't waste your time, won't ever shop there again they just lost another customer.
Update for some reason my purchase was in fact eligible return as I purchased it through store pickup. I unfortunately learned that after going back home and had to go all the way back to the store. I ended up getting the return credited but still not satisfied with the in-store experience overall
Response from Best Buy
March 31, 2026
Hey there, Rob,
We understand your concerns surrounding your recent return experience. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/o0ibHM), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #136912".
pradeep s
March 31, 2026
5 out of 5
Jackie provided excellent service and offered impressive technical insights!
Scott “
March 30, 2026
5 out of 5
Customer service is always great!
Eric G
March 26, 2026
4 out of 5
Not a bad selection for tech needs. Parking can be tricky as its at the Main mall