Best Buy Portland

*EDIT- Your response was formulaic and insulting. You DON'T understand the frustration. If you did - You'd fix the problem. *REVIEW: Horrific Customer Service. Like something from a science fiction nightmare. - You can't advertise that "You're The Guys" .. that you're the best... When an AI BOT won't even let you speak to a human. And when that same AI BOT says... "I'm Still Learning". Seriously??? (NOT KIDDING, it actually says that) I'm sorry .. but I'm not paying for your learning curve after Your Advertising tells me you've already got the answers. Best of luck As your stores become more and more empty... and you wonder why humans don't want anything to do with you... after you've done your best to remove the human element from the entire experience.

As a decades long Best Buy customer, If you are looking to buy an appliance I highly recommend going with anyone else. We ordered a fridge, washer, and dryer from them in November and had multiple delivery problems. Against our better judgement we ordered a dishwasher with them in early April. After waiting almost 6 weeks for delivery we had our dishwasher delivery canceled at 5pm last week (we had a delivery window of 9:30-1:30). No one reached out to us or made any effort to reschedule our delivery in any way nor was any explanation provided for why it wasn’t delivered in the window and then canceled. We found out that the delivery was canceled when we called to inquire as to why the appliance was late. We were rescheduled to have the delivery today (1 week after our initial delivery day, no effort made to correct to an earlier date based on their delivery issue) and again our delivery and install was canceled without explanation. Now they want us to reschedule to some 1-2 week future date with no explanation and no assurances in any way that it will actually be delivered this time. Just as basic shrug and assurance that it’s not their fault. They told us they contract with unreliable 3rd party deliveries for the purchases you make at Best Buy, so there’s nothing they can do but keep your money. We do the financing (we have the Best Buy credit card), we do the service plan, we pay for all the bells and whistles — and our business still doesn’t matter to them one bit. I would highly recommend going with a company who doesn’t think the sale ends with them taking your money, but one that actually follows through with getting you the product you paid for.

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