Best Buy Portland

On 2/14/2025 my partner and I went to the South Portland Best Buy to purchase a high end gaming mouse. My partner picked out two mice that did not have displays available for him to try out, so he decided he would purchase both, open them there, and return whichever he liked least. These mice totaled over $300. He went to check out with an employee there named Tyler, who appeared to be in a very bad mood for whatever reason. I understand that we as humans have big emotions and inevitably have bad days, but this employee was actually insane, something is very wrong with him. He told my partner to go check out else where, but then immediately proceeded to scan the mice? My partner pulled out his wallet to pay just as a little old lady came up to stand beside us. Tyler dropped everything he was doing with us and asked what the woman needed. A little confused we sort of just shrugged it off and my partner picked up one of the mice, Tyler then proceeded to yell at him not to open it to which my partner responded that he was actively cashing him out, he was buying them and wanted to feel them. Here’s where Tyler yells at him again, calling my partner stubborn for not listening to him and LUNGES OVER THE COUNTER to try and rip the mouse out of my partner’s hands, knocking things off the counter and onto the floor. You read that correctly, this Best Buy employee attacked a customer. My partner relinquished the box and Tyler took both mice and slammed them down on a different counter while the two of us as well as the little old lady stood there stunned and confused. My partner calmly asked if this man was okay and what was even going on, what was the matter? Tyler continued to just call him stubborn, it was so uncomfortable and odd. The older woman said to Tyler that he was helping us first, to which he responded that he was a sales associate, not a cashier, so why was he scanning the mice as if to check us out?? After very cautiously trying to get some answers out of this ticking time bomb my partner eventually asked for the mice so we could go check out else where, like Tyler so desperately wanted us to do apparently. On our way to the front the little old lady said to me that she would not be buying from this store after all, and I do not blame her after that outrageous display of unprofessionalism. We were all pretty shaken by the outburst and physical attack. We reported the incident to the manager on duty, who appeared to promptly go address the situation and we were handed off to a much more normal employee, who had actually seen what Tyler had done as well and was just as flabbergasted. Unsure of whether or not appropriate action was taken against this belligerent employee, a phone call was made to the ethics hotline, and I sure hope he is taken off the floor. Permanently. I sincerely wish I was making all of this up. Both mice were tested and then returned. We went and bought the mouse from a different nearby store. We will never give money to this company again.

I have just driven 2 hours in a snow and ice storm to make my 2 30 appointment to have the car starter installed. I received a text confirmation as welll as called to verify the appointment was still on as it was a bad storm. I got here and they apparently called out. No manager on duty, and I asked that they call the district manager to see if they will pay for a local company to install as o have a 2 hour each way drive in a bad storm and do not have a med week off for the next 6 weeks. The answer was no, but they can offer my a 40 credit??? You can keep it!!!! I left my number to have the district manager call me, and I don't expect a call. So strange that a store that size does not have a manager on duty.

Perfect

Service was great. Prices were high.