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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Portland
How do I check product availability at the Portland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Portland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Portland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Portland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3614 reviews)
Chris C
June 22, 2026
2 out of 5
Waited 20 minutes to find an associate, only to be directed to a specific brand representative to find a TV that was listed as in-stock online. Recommend having more than one brand representative per brand so customers aren’t stuck waiting while they assist someone else.
Response from Best Buy
June 22, 2026
Thanks for sharing this review. We're concerned to hear that the service you received in the store didn't quite meet expectations. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/XCU99N), Twitter/X (https://bby.me/Hd1riU), or Instagram (https://bby.me/G6Q5KY). Please include the Google Review reference number #175871 when reaching out.
kaylin b
June 20, 2026
5 out of 5
Employees were so helpful! I was doing a doordash and i would have been in there forever!
Rob K
June 19, 2026
5 out of 5
Review is for Sam Morrison. Great customer service, very friendly and knowledgeable. Willing to help us even at the end of his shift and didn’t drag his feet or give lame reasons why he couldn’t help. Highly recommend everyone to consult him for buying electronics. Give this dude a raise
*South Portland ME Store
djriroyekf
Sophia N
June 15, 2026
1 out of 5
will never buy from here again. ordered for same day delivery-item was in stock(i ordered too late and it said next day delivery and that would have been fine). it did not arrive the next day and i called customer support (always plan being on the phone for at least 30 minutes). customer support assured me it would arrive by the end of the day and i shouldn't worry. it did not arrive. i call again today and they tell me it's actually going to be shipped instead of delivered. I am leaving the state tonight and my package most likely will be stolen off my porch now. i am most likely out $100 dollars because they will not refund the order. terrible service go to target or walmart if you need it the same or next day reliably
Response from Best Buy
June 15, 2026
Hello Sophia,
We can see why you’d be upset with the delivery delay, and we’re really grateful you took the time to share your experience with us. We would like to look into this and see is we can help in any way. To connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #172766 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/rraiLP)
• Twitter/X (https://bby.me/J4AxrO)
• Instagram (https://bby.me/8NAA0e)