Best Buy Portland

I've been a Best Buy customer a long time, but they're losing me. I've purchased three fairly high-end Samsung TVs over the past three months, two of them bricked with almost no use (beware the new Samsung LEDs). Was able to return #1, because #2 was beyond the return policy. Given that the unit is genuinely defective, the store could have easily RMAd the product back to Samsung with no issues, they simply refused to do so, and refuse to stand by the product they sold. I had to take it to the service area for warranty work. The issue here is not about the TV, its about thebface that Best Buy now wants to charge additional money for extended return windows, and provides an increasingly poor in-store customer experience. The Portland, ME store may be the worst in the Best Buy ecosystem. Managers are nowhere to be found, and the workers simply could not care less about their customers. If I'm shopping online, Amazon and Walmart beat Best Buy to death. The lone remaining big box electronics retailer should be going above and beyond with a value added customer experience. Instead, at least in the Maine store, we get excuses about bad power grids and shoulder shrugs.

Lots of staff that was able to walk me directly to what I needed.

Excellent

Over priced for what I wanted to purchase.