Best Buy Framingham

Thank you very much. Beautiful ❤️👍

On Friday, 5/30/2025, we went to the Best Buy in Framingham, MA and purchased a dishwasher. One of the biggest selling points was free installation. We confirmed, in no uncertain terms, that installation would not involve a charge. We even did something we almost never do, and purchased the extended warranty, confirming again that there would be no hidden charges. The delivery team/installers arrived earlier this morning, 6/4. Before the installers began their work, they informed us there would be an additional cost of $300 for "code updates". After some investigation, we discovered that these updates have been necessary for some time; however, up until 2 days ago (Monday, 6/2), Best Buy has covered the cost. The company started passing the cost of the updates onto the consumer THREE DAYS AFTER we made our purchase. While the installers waited, we spoke with two different Best Buy customer service reps, asking them to honor the definition of "free installation". Both of them suggested we contact the store, and told us there was nothing they could do. The store was not yet open, so we had the team keep the dishwasher on their truck, and take it back to the warehouse. At 10am, we tried contacting the store, and were bounced to customer service once again. When we asked the rep to transfer us to Best Buy Framingham sales, she informed us it's not possible to contact individual stores by phone. We're taking time off from work to pay a personal visit to the store. Best Buy has one last shot at making this right. If that doesn't happen, we will cancel the transaction outright for a full refund, and we will never, EVER again make the mistake of buying an appliance from Best Buy. Update: Best Buy was an absolute stone wall. We cancelled the purchase, and did what we should have done in the first place--bought the exact same model from a local, family-owned business. That store does not offer "free installation"; however, the installation cost, which is stated up front, is the same $300 Best Buy surprised us with for the code updates on delivery day, and includes those updates.

This s my second bad experience in Best Buy Framingham . Poor customer service .this employee by the name of NICOLE “nametag” very rude unprofessional . I worked in retail for the past 27 years i will never have somebody rude miserable unprofessional in the front . This time i decided to not purchase anything from that store and go 20 miles away to Watertown to make the purchase . The new hire Kid will learn only how to be rude with customers $$$

I bought a laptop over Memorial Day weekend, regular price $1,599 on sale for $799 2 hours later price drop to 749 so I called them the next day and they refunded me 53.00 including the tax difference, no questions. I saw this same laptop on Amazon for $1,500+ needless to say I am a fan of Best Buy. But shop the sales and holidays for the best deals and keep an eye on other advertisements as they do price matching they even told me if I find a lower price they will lower it again! Great knowledgeable staff too.