Best Buy Framingham

I am beyond upset with Best Buy. I purchased a new tv and paid for Best Buy to deliver and mount it. They choose the delivery window that morning so I arranged to be out of work for the day, canceled my NYE plans so I could be home for the install. Well, the time comes and goes and no install, no phone call, nothing. So I call the customer service number. The guy on the phone claiming to be the manager was zero help. Other than telling me my order was getting rescheduled and they tried to contact me. But the number they tried to contact me was the Best Buy store phone number in Framingham? So this manager knows it was their mistakes, knows they never called me, and offers no reassurance or real apology that this happened. Also can give me no information until 2 days from now due to the holiday. When I ask to be reimbursed for this installation, the manager wants to challenge and argue about it? I'm sorry but you're wrong. Your business made the mistake. You did not deliver on your promise nor did you communicate with me at all! So I sit here as I type, after an entire wasted day, still have no tv, and still no refund for a service I never received and have no clue when I will receive it or even know what happened. Never use them. I understand things go wrong, but you need to learn how to apologize, and reassure people that you will make it right. Unreal.

Great place to shop.. Staff is always readily available to help

I visited Best Buy today to buy headphones, and Lukas was extremely helpful. I don't speak English very well, but he was very patient, answered all my questions, and explained everything clearly. Great customer service!

I am writing to escalate a very poor customer service experience I had at the Best Buy store in Framingham MA. BIG NO GO PLACE. PICK ANY OTHER BEST BUY FOR BETTER SERVICE On December 24, I visited the Framingham store to return a MacBook Pro that I had purchased approximately two weeks earlier. The store manager on duty denied my return and stated that Apple products must be returned only to the original state of purchase (New York) and that the item could not be accepted at that location. No valid policy explanation was provided. This information was incorrect. I contacted a Best Buy customer service agent afterward, who clearly confirmed that Apple products can be returned to any Best Buy store. To validate this, I went to the Watertown, MA Best Buy location today, where my return was processed smoothly and without any issues. I am very disappointed that the Framingham store manager denied my return without reason and provided misinformation that directly contradicts Best Buy’s return policy. This caused unnecessary inconvenience, confusion, and loss of time. I would like to understand: Why the return was incorrectly denied at the Framingham , MA store Why inaccurate policy information was given by the store manager What steps will be taken to ensure customers are not misinformed in the future I expect better consistency and professionalism from Best Buy, especially from store leadership. Thank you for your time and attention to this matter. I look forward to your response.