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Best Buy Framingham
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Framingham
How do I check product availability at the Framingham Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Framingham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Framingham stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Framingham Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1909 reviews)
Donna C
January 25, 2025
1 out of 5
Wanted to buy atv for my mom. I looked around and found the ones I was interested in, but couldn't find a sales person to answer questions. I asked someone for assistance and they said they would get someone to help me. Not sure how long they expect customers to wait but nobody showed up. Going to buy from somewhere else or online from another company. I can't say"poor customer service" when I didn't get ANY customer service.
Response from Best Buy
January 25, 2025
Hi, Donna,
Thanks for sharing your review. We strive to provide a high level of service and can see how this visit failed to provide such service. We would like to further discuss the matter with you.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64728621" in your message. Thanks!
Regards,
^April
JP
January 17, 2025
4 out of 5
The store had exactly what I was looking for, so that was a plus. The layout was odd with no defined checkout location. There were lots of employees to ask, so that helped.
cristiantaru
January 10, 2025
1 out of 5
I took my iPhone to the Best Buy in Framingham to have a screen protector installed, and it was a frustrating experience. It took them a long time to finish, and it required two employees to do something so simple.
The worst part was noticing that my phone was scratched. To make sure it wasn’t the screen protector, I removed it, and it was clear that the scratch was on my phone. Even then, the employees denied any responsibility.
I’m very dissatisfied with the service and the lack of care for my device.
Response from Best Buy
January 10, 2025
Hello there,
Thank you for providing your feedback on Google my Business. Having issues with a screen shield is frustrating. We would like to hear about your Geek Squad experience, here at the corporate office.
Feel free to reach out through social media with the links below. When you are reaching out mention "Google Review 64665284", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Jim P
January 06, 2025
5 out of 5
Great store. Geek squad was fantastic