Lohanny S
February 13, 2026
I placed a few online orders for pickup and the pickup process itself was quick and easy. The confirmation email mentioned bringing ID, but no one ended up asking for it.
The only reason I’m giving 4 stars instead of 5 is because no shopping bags were provided. My first purchase was a PS5 (which was a gift), and it honestly felt awkward walking out of Best Buy holding it openly with no bag or printed receipt. I know receipts are digital now, but from a safety standpoint it would be nice to at least have the option of a bag, especially for higher-value items. My second order was much smaller (4k capture card) and again there was no bag offered.
I’m not upset about it, it just felt weird and a little inconvenient, especially if you’re buying multiple items. Overall the pickup experience was smooth, but having bags available would make it feel more complete and secure.
Also, PSA for anyone purchasing here: the standard return window is 15 days, not 30. However, if you pay for My Best Buy Plus ($50/year) or My Best Buy Total ($180/year), you get 60 days for returns. Definitely something to keep in mind before buying electronics.
Cynthia W
February 13, 2026
Met with Kraig, Geek Squad last Sunday, 2/8, to transfer data from my old phone to my new phone, which I bought at Best Buy. He was knowledgeable, and I learned a lot. A great experience.
Great place to get what ever your needs are in the kitchen