After several (frustrating) phone calls and visits to the store, Matthew, a Best Buy Manager, was able to take care of the difficulty I was experiencing and couldn't have been nicer! He listened as I explained my situation, (I was told I could get a refund for something and had it in writing, but was told multiple times that wasn't possible.) Matthew listened, took my paperwork, never doubting or questioning anything I had to say. He checked in with me as he "worked his magic" so I'd know what was going on. I couldn't be more grateful. I asked if I could speak to his Manager but as it turned out, that was him, the Manager on duty. I had such a bad feeling going into the store, but thanks to Matthew I left feeling absolutely wonderful! It's refreshing to know there are still good people who take the time to listen, care and help. People like Matthew woh live by The Golden Rule. Thank you Matthew! I hope Best Buy knows how lucky they are to have you!!!
I don’t even want to give a star, PERIOD. Got charged $90 to return a camera that (yes was opened to see it) but never used. Like, seriously. The SD card didn’t even go into the camera. 90 stupid $$ for what, for one of your workers to slap a small piece of tape on the seal and then walk their happy ass to the shelf to put it away! PLEASE, screw you. Will not buy from here again. I heard Amazon has great deals, oh and free returns!!
The whole point of why Best Buy exists in 2025 is for instant purchase needs. Otherwise Amazon is a better experience. I tried calling the store about an item that you can only purchase in the store (before driving all the way to the store) and all calls are now forwarded to a call center so you can't get ahold of anyone in this store by phone call (even though there is a promt to talk to the store). What is the point of this? It's like they want us to buy from Amazon. Did they not see what happened to Circuit City just next door 20 years ago?