Best Buy Nashua

Very disappointed shipping experience : I had a very disappointing Black Friday shopping experience. I did my research at home and went into the store already knowing exactly which laptop model I wanted. When I arrived, an associate offered to help, but as soon as I mentioned my chosen model, he told me it only worked on Windows 11 S Mode, which restricts apps and software. This confused me and made me reconsider the purchase. I then checked with another associate, who confirmed that the laptop I selected did not run Windows 11 S Mode and actually operated on regular Windows 11. That cleared my doubt, but yet another associate added more confusion by insisting the return window was only 14 days and strongly pushed me to buy a 1-year subscription. After purchasing, I noticed on the receipt that the return window was actually extended through January for the holidays. Overall, the staff seemed more focused on upselling expensive, newer models and dismissing the Black Friday deals as “not ideal.” Because of the conflicting and incorrect information, I ended up buying a different laptop than the one I originally planned. Very disappointing experience.

Today I felt like something suspicious was going on at the store. I went in just to make a $300 payment on my Best Buy card. The employee at the counter asked to see my ID—no problem. I showed it to him, but then he started entering my information from the ID into the system. I was still okay with that, but then he asked for permission to scan my ID, and I said yes. Suddenly, a screen popped up asking for my Social Security number. I’m not applying for a credit card, I’m not making a purchase—so why would I need to provide my SSN? He said he needed to check with someone. Another employee came over and, without explaining anything, told me I had to enter my SSN. At that point, it really felt like something wasn’t right. I decided to leave the store without making the payment. I can always pay online. But if this is something Best Buy requires going forward, then I’m sorry—they’ve lost a long-time customer. Walmart and Amazon can have my business instead.

I just lost over $300!! I purchased an open box microwave and i loved it. I started having issues with it (a breville combi wave). The paperwork for it under the warranty card said not to return it to the store. So I started the process of dealing with Breville and I received a case number and everything. I tried the things they suggested, it would work for a l little while then the error code kept showing. So today I called them and learned that Breville will not honor a warranty on an open box item. The store that I purchased it never told me it wasn't covered. So today I learned from Best Buy and Breville that I just lost over $300 and I dont have a microwave!! NEVER AGAIN

Geeks are not to good with MS Outlook