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Best Buy Portsmouth
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Sony Experience%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cstyle%20type='text/css'%3e%20.st0{fill:%23FFFFFF;}%20%3c/style%3e%3cpath%20d='M12,23c6.08,0,11-4.93,11-11c0-6.08-4.93-11-11-11C5.92,1,1,5.92,1,12C1,18.07,5.92,23,12,23z'/%3e%3cpath%20class='st0'%20d='M11.56,7.17v9.66h3.06v-0.87h-2.18V7.17H11.56z'/%3e%3cpath%20class='st0'%20d='M8.48,9.81c0.73,0,1.32-0.59,1.32-1.32c0-0.73-0.6-1.32-1.32-1.32c-0.73,0-1.32,0.59-1.32,1.32%20C7.16,9.22,7.76,9.81,8.48,9.81z'/%3e%3cpath%20class='st0'%20d='M12.44,2.8c-0.12,0-0.33,0-0.44,0c-5.08,0-9.21,4.12-9.21,9.2c0,2.46,0.96,4.77,2.69,6.51%20c1.74,1.74,4.05,2.71,6.52,2.71c2.46,0,4.77-0.97,6.51-2.71c1.73-1.74,2.69-4.05,2.69-6.51v-0.42h-6.57v0.85h5.7%20c0,0.02,0,0.11,0,0.13c-0.28,4.35-3.92,7.78-8.32,7.78c-2.23,0-4.33-0.86-5.9-2.44C4.52,16.33,3.65,14.23,3.65,12%20c0-2.23,0.87-4.33,2.45-5.9C7.67,4.52,9.77,3.65,12,3.65c0.1,0,0.33,0.01,0.44,0.01V2.8z'/%3e%3c/svg%3e)
LG Experience
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Frequently Asked Questions About Best Buy Portsmouth
How do I check product availability at the Portsmouth Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Portsmouth Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Portsmouth stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Portsmouth Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2225 reviews)
D K
November 21, 2024
4 out of 5
Clean and organized store with prices clearly marked.
Nejamot A
November 19, 2024
1 out of 5
Have been waiting for 30 minutes in a mostly empty store to get service on a simple need (laptop charger). The person in front wants me to believe the store has many customers because of holiday shopping. Looks like human eyes do catch more than their staffing algorithms about the store being empty.
One-word summary of service quality: abysmal.
Response from Best Buy
November 19, 2024
Hello, Nejamot,
Thank you for providing feedback on Google my Business. Not having assistance with a laptop charger is frustrating. We would like to hear about your local store experience, here at the corporate office.
Feel free to reach out on social media with the links below. When you are reaching out mention "Google Review 64446389", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Patricia p
November 17, 2024
3 out of 5
I was quite disappointed because we bought an expensive tv and we received the wrong tv which was an 800.00 difference. We tried to call the store for a whole week and just got an answering service. We left a several messages and no one called back. We ha to drive an hour and a half from Conway Nh to Newington NH to get it straightened out. They didn’t even give us a discount for all the aggravation we went through! 3 hours round trip is ridiculous when it could of been taken care of by phone! Very disappointing
Response from Best Buy
November 17, 2024
Hi Patricia,
Thank you for taking the time to share your experience with us through your Google review. I understand how frustrating it must have been to receive the wrong TV and then face challenges in resolving the issue, especially with the time and effort it took to drive such a long distance. This is certainly not the experience we want for our customers, and I truly appreciate you bringing it to our attention.
I’d be happy to report and document this experience on both a store level and a corporate level today to ensure your concerns are addressed. Please connect with us by sending a private message on one of the following platforms: Facebook at facebook.com/BestBuy, Twitter/X at twitter.com/BestBuySupport, or Instagram at instagram.com/BestBuy.
In your message, kindly include your full name, phone number, and email, and mention that you’re reaching out regarding your "Google Review." Please also include the conversation number 64436782 so we can quickly identify and assist you.
Thank you again for reaching out, and I look forward to helping you with this.
Best regards,
^Magee
Tristan R
November 16, 2024
1 out of 5
Went in today with some friends to get a 100” tv. We are from Maine and the Portland store had told us they had one in Portsmouth. Drove straight down, Robbie was the sales staff and he was awful. Very rude right from the get go, after we said we came down to buy it and pick it up today he repeated himself several
Times that we should order this tv and absolutely should not pick it up. We brought a truck and couple friends with straps. Even after we assured him we would secure it and we have moved large items many times, he continues to say how he’s not liable if we damage it in transport, I mean obviously we get it. I got the feeling along with my friends he didn’t want to actually go get it and bring it out.
In fact, when he couldn’t talk us out of the sale he then finally stopped talking and got the tv. If you don’t wanna sell a 100” tv don’t stock it in store. However the other associates were phenomenal and understanding. When we mentioned the issue to the other employees that helped us bring out the tv they immediately knew who we were talking about and said they hear this frequently….
Response from Best Buy
November 17, 2024
Good Morning, Tristan,
We certainly understand how you are feeling after not getting the assistance you needed during your recent store visit. We would love to look further into these concerns with you and make sure they are formally documented. Please reach out to our team by privately messaging us on social media. Be sure to include your Google review in your message: #64435112.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby