Frequently Asked Questions About Best Buy Portsmouth
How do I check product availability at the Portsmouth Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Portsmouth Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Portsmouth stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Portsmouth Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2396 reviews)
Jochen G
February 13, 2026
1 out of 5
It's been over 2 months and BB has taken my payment and not provided the product and services I purchased. I get nowhere with customer service as the system is broken. No response or help from anyone. They've essentially stolen from me. Worst customer experience ever.
Response from Best Buy
February 13, 2026
Hello, Jochen,
Thank you for your review. It can be frustrating when your order doesn't arrive as expected. We'd be happy to look into this and see what we can do to assist. Please reach out to us on social media for assistance. Please reference Google Review 116706 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
JohnMackeyII
February 11, 2026
5 out of 5
It was indeed the best place to buy at Praise Be
HENRY B
February 09, 2026
1 out of 5
No help
Response from Best Buy
February 09, 2026
Hi,
Thanks for taking the time to leave your review. It's unfortunate that you were not able to get the help you needed. We would like to get some more information regarding your visit.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 115055 in your message to us.
X: https://bby.me/nd1o4a
Facebook: https://bby.me/03vufc
Instagram: https://bby.me/y7pl5k
Connor C
February 06, 2026
5 out of 5
Eric was incredible my helpful and friendly. Great customer service.