Best Buy Mesquite

Horrible communication from the geek squad or lack there of. Unable to talk to someone in the store about my computer they have had for 5 days to install windows 11. Calls go to India,whom agents could give a rats ass about customer service. Not once in the last 5 days can anyone tell me when my computer will be ready for pickup.

Good deals. And best customer service from RICHARD. He was so patience and nice very profesional. He really help us on what we needed.

I went to Geek Squad at Best Buy for a simple iPhone 13 battery replacement, and it turned into a complete disaster. During the repair, they admitted to making a mistake that caused my phone to explode and become completely unusable. They said they’d replace it with the same new model in two days — but gave me no tracking info, no receipt, and no way to confirm if it’s actually coming. I was offered a loaner phone that immediately overheated upon turning on and had a battery warning saying “Service Recommended.” I declined — I’m not going to rely on a device that barely functions or could be unsafe. When I asked for a refund, they told me I couldn’t get one because it would cancel the new phone order — which may or may not even arrive. They said it would take “max two days,” but how am I supposed to trust that without any proof? At the very least, they should’ve provided some written or digital confirmation that the replacement was actually ordered and on the way. To be fair, the staff were polite. But that doesn’t change the fact that I left without a phone, without a refund, and without any confidence in what comes next. This is not just poor service — it’s negligence. If you have an Apple device, skip Geek Squad and go to an actual Apple Store. The risk just isn’t worth it.

Very professional, I'm very joi8>