Sale associates here are rude! I wanted to buy something and at first they said we don’t have it and after I went to my car and checked online shows they have it and got back into the store and picked it up from my online order!!!! No one apologized ever !
Response from Best Buy
September 11, 2025
Hello, Shi,
Thank you for your review. Encountering rude employees can really change how you feel about shopping in a store. We want all of our customers to feel welcomed in the store and receive the help they need. If you are in need of assistance or want to formally document your experience with our staff, please reach out via private message on social media. Please include Review 42134 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Saratoga springs location deserves five stars. However, the Albany location negative one as they sold me a stolen refurbished phone and had me come back a third time to fix it. Geek squad anyone. No?
Debbie was incredibly helpful and redeemed your Albany store (where I was sent away days before… overall the Saratoga Springs location is a cozier more helpful location than Albany. We can get lost in Albany. Too much space my opinion only.
Response from Best Buy
September 03, 2025
Hello.
Thank you for reaching out. We would like to learn more about your experience and help assist in any way that we can. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/kxfht5), Twitter/X (https://bby.me/uss6vk), or Instagram (https://bby.me/bl8kce). When you message us, please include Google Review number 38831.
Best,
^Allison
Victoria c
August 30, 2025
Never been to a best buy alone and walked in with no idea where to go. I want to mention Joe, at the desk when you walk in. He did absolutely amazing bringing me to the isles to find everything i was looking for, and i even bugged him for more things than what i went in there for! I couldnt be thankful of him enough and he deserves a raise! Great job Joe!
Cebastian C
August 27, 2025
The staff at Best Buy are always welcoming! I had lost my bottle in the store and they had 3 people looking for it. They are super nice! Next time I go, I will get more pictures because the store is massive (to upstate New York standards).