Offer solutions, if you or your customer have a problem or obstacle to overcome, try to offer solutions. Trash customer experience with the “General Manager” accusing me of processing an order wrong my end. No, I didn’t do that, lady. How do we fix it?
Hey Best Buy, if that was actually the #1 in this location handling online pick-ups then you have a serious problem. Problem solving and situational control skills on par with a potato. I’ve spent thousands in location and will never go back. Sad, sorry experience. Do not recommend.
Peter was extremely helpful
This store is really gross.The shelves are bare, no stock and the prices are five times more than what you can buy the same product online.
Response from Best Buy
February 21, 2026
Hello,
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message or DM on Facebook (https://bby.me/obl9g6), Twitter/X (https://bby.me/gg7a5v), or Instagram (https://bby.me/mdn13q). When you message us, please include a copy of your Google review number #120012. We look forward to working with you.