Best Buy Las Vegas

Shout out for Herbert D, Apple Computer Advisor, Best Buy. My wife went to this location yesterday with a list of items for a full computer setup, with monitor, mouse, keyboard and other accessories. Her list had specific features and specifications. Bottom line: Herbert D examined her list and found everything that she wanted, and also helped her understand more options for her setup. Herbert D was phenomenal. He explained everything very clearly and with the utmost professionalism. We purchased everything and left with complete satisfaction. If I were advising the general manager of this store I would make sure that they never lose Herbert D. He is a true “keeper” and in my opinion will likely become more and more successful in his career. Thank you again, Herbert D, and best wishes for a great career. 👍

Cool

Bought speakers, they did fit my needs so I returned them. No questions asked. I received my full amount. All staff were friendly and professional. Wait time was 1 to 2 minutes. Employees at the door welcome me directed me to the appropriate location for the return. When I left they thanked me and said good bye.

Unfortunately Best Buy corporate is destroying customer communciations with incompetent AI scritps and decision trees. The customer flows fail to allow faster access to agents for exception situations that are commonplace. It is unfortunate because the store has gresat people.