Best Buy Las Vegas

Good store but the employees park in handicap, hard pass. Some people actually need those spots

At this particular location and the customer service slacks major either they're following you around the store thinking you're going to steal something or they totally completely ignore you

If you think buying from a big-box chain is the safe choice, think again. We spent nearly $14,000 on appliances for a kitchen renovation, and it has been one of the most frustrating customer service experiences we've ever had. We purchased an open-box fridge that was in great condition at the time of sale but it was damaged during transport, ruining the door and handles. We were told Best Buy would contact the manufacturer for replacement parts. After two delayed deliveries, the fridge finally arrive but it was completely destroyed. Best Buy attempted to pass off the damaged unit as if it had been repaired. I spoke to store manager Natalie, who promised to call me the next day. She never did. The same story with corporate customer service—it took two calls just to get a response from the store. Corporate customer service said they will have the store call me back, but I guess that request was ignored. Only after the 2nd rep sent emails to all of the field reps in the area, did the store respond back. It seems that the store manager Natalie only finally addressed it due to eyes on the situation from corporate. After a week of delays and “internal approvals,” they offered an "upgrade" to the newer model… for $5,000 more than what we paid. Natalie admitted the original unit was too damaged to fix. Because we had already built our cabinetry around the original fridge’s dimensions, we were essentially forced to accept the upsell or return the fridge entirely, which was a discontinued model. We also ordered a $7,000 Viking range, only to be charged $400 for modifications on install day—charges that were never disclosed during the sale or in any communication prior to installation. The third-party installers told us that Best Buy should have sent a field survey rep to assess for these modifications in advance. We tried to prevent this issue with the new fridge by requesting a field survey rep again. We rearranged our schedule and stayed home all day on a Saturday. No call the day before. No update the day of. Finally, at 2 p.m., someone called saying they were 20 minutes away after we’d wasted the entire day waiting. Emails and phone calls go unanswered. No one takes ownership. The best Best Buy could offer was a $150 credit, which doesn’t even cover the full cost of the fridge install. Every “courtesy” somehow still results in us paying more, as the best they could do if’s half-off the install. We spent nearly $19,000 and were consistently ignored, delayed, and upcharged. We still have more home renovations to do—but I will never spend another dime at Best Buy. 0/5 stars.

They dont honor the gift card , they keep passing you on to someone else .they said I redeemed my card at 4:23 am the store doent open till 10am