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Best Buy New Hartford
Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy New Hartford
How do I check product availability at the New Hartford Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local New Hartford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy New Hartford stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the New Hartford Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1873 reviews)
Rick C
August 27, 2025
2 out of 5
I went into purchase an iPhone 16 Pro Max outright and the employee at a door told me all their phones are locked either for Verizon or AT&t. So I went on their website to verify this after driving an hour back home to find out they did have one in stock that was unlocked. You need to educate your employees better
BigKid G
August 26, 2025
1 out of 5
Broken xbox and tv. Have had total protection since it came out. Won't replace tv because it's warranty is with Samsung, who inreturn won't help either. So two warranties and no help. Xbox wont be replaced til they receive a new one in store. So out tv and xbox til further notice. Watch out and please don't purchase protection plans from best buy. You buy two years but dosnt start til product warranty is over, which could be longer than thr warranty your buying from them. New Hartford store is awful to deal with and please avoid them at all cost if you can. Cancelled my total pro protection plan immediately. I'd give zero stars if I could, and in the last 2 years I've purchased over 40 big ticket items. So obviously they don't care about customers.
Bosnian S
August 25, 2025
1 out of 5
Wish it had as generous refund policy as walmart
John S
August 22, 2025
5 out of 5
Helpful, knowledgeable employee in the computer section. Ask for kevin!!