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Best Buy New Hartford
Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy New Hartford
How do I check product availability at the New Hartford Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local New Hartford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy New Hartford stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the New Hartford Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1878 reviews)
Patrick B
September 18, 2025
1 out of 5
Bought a $2500.00 desktop from there just yesterday. Computer freezing and pop ups for settings. Called got Geek Squad thru automated system. She then proceeded to tell me to pay $149 for a home visit! Then said bring to the store, which I am a heart patient so not so easy. Set up appointment but we all know geek squad doesn't fix them on site.
Response from Best Buy
September 18, 2025
Hello, Patrick,
Thank you for leaving us a review. It saddens me to hear that the desktop you just purchased seems to be having issues. Nevertheless, you are still within our exchange period. I have provided a link to our Return and Exchange Policy below.
https://bby.me/8y8mj9
If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #44920” when reaching out on social media.
Thank you,
^Ruby
Elizabeth R
September 02, 2025
5 out of 5
We went in shopping for a portable microphone and speaker for a laptop. Although they didn’t carry exactly what we wanted, it was available online. I ended up purchasing a small laptop when I saw that it was a bargain price.
Sandy W
August 30, 2025
5 out of 5
My favorite store. I love that they offer their protection plan on their products. It really helps to have it.
Rick C
August 27, 2025
2 out of 5
I went into purchase an iPhone 16 Pro Max outright and the employee at a door told me all their phones are locked either for Verizon or AT&t. So I went on their website to verify this after driving an hour back home to find out they did have one in stock that was unlocked. You need to educate your employees better