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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Hurst
How do I check product availability at the Hurst Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hurst Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hurst stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hurst Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3858 reviews)
Daniel K
April 20, 2025
5 out of 5
Always good service
michael s
April 18, 2025
1 out of 5
This Best Buy store in hurst is in a great location. But due to the lack of knowledge of the employees that work in the store and the lack of support from the employees in the store. I now have to drive an extra 10 miles out of my way to get the proper Support from another Best Buy that truly cares about the values of their customer.
Response from Best Buy
April 18, 2025
Hi, Michael,
Thank you for your feedback. I definitely understand how challenging it can be when you're prepared to make a purchase and don't receive the necessary support. We deeply value your business and are committed to ensuring all our customers have an excellent experience.
To ensure your feedback is properly documented, please send us a private message or DM using the links below that include your full name, phone number, and email address. Be sure to mention your Google review 65055476.
Facebook: facebook.com/BestBuy
Instagram: instagram.com/bestbuy
Twitter/X: twitter.com/BestBuySupport
Kind regards,
^Pre
Brad B
April 18, 2025
4 out of 5
Service was great. Quinton was wonderful. But my year and a half old stereo head unit connects intermittently to my wife iPhone. So no gps. Looking at replacing the head unit. Again
Richard C
April 17, 2025
1 out of 5
I’m extremely disappointed in my first experience with Best Buy. I spent over $1200 on a large order specifically because the site guaranteed same-day delivery. When my items didn’t arrive, I had to reach out myself—only to be told by the first agent that there was a vendor delay and my items wouldn’t be coming. After demanding a supervisor, I was then told a completely different story: that my order was still on track for delivery by 9 PM. That turned out to be false. The order was delayed, and I had to modify it for two-day shipping and still pay fees. I was given inaccurate information multiple times and left with no real resolution. This experience was misleading, frustrating, and a huge inconvenience.
The ONLY reason I used Best Buy was because of the same day delivery advertiser. This cost my business nearly 3k in losses today by not having it. Looks like china is getting my business next time.
Response from Best Buy
April 18, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my deliveries will occur during the timeframe indicated when the order was placed. Can you please reach out to us via private message on one of the following platforms with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 65052901".
Full Name
E-mail Address
Phone Number
Store Location
Regards,
^Josh
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/bestbuy)