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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Hurst
How do I check product availability at the Hurst Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hurst Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hurst stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hurst Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4004 reviews)
Brent D
December 06, 2025
5 out of 5
Let me give yall a BIG praise moment:
I’ve shopped here before, always have had help from any of the staff, fairly run of the mill shopping experiences. This past week my toddler demolished our TV with a play toy, and we were kind of due for something new anyways. So I initiate an online order with pick up from the NE Mall location. Show up, dude at the front door super helpful, guys who load it in super helpful, head home and take it into the living room. We open it up and come to find the screen along the front edge at the top is shattered in slivers! Momentarily frustrating, but all good. I open the order on my phone, initiate a return, get the code, then pack it all back up and take it back the next morning.
DANIELLA hooks me up from the get-go (also, shoutout to the front door guys, I noticed the same one from the night before was there as well). Great customer service, good attitude, and helped me get home delivery because I’m not gonna be able to pick it up anytime soon after today. I’ve been in sales and retail for 20 years - thank you for treating me right!!!
Yall some real ones, and my family thanks you and hopes you guys have some great holidays ahead of yall!
Terry H
December 01, 2025
5 out of 5
I needed a new laptop, and the Geek Squad got my old laptop files transfered in less than a day. They rock!
Benny A
November 30, 2025
5 out of 5
Perfect time for all new watch and airpods 3 and a max family season
L J
November 30, 2025
4 out of 5
It was okay got computer fixed