Have done business with this store since 1990's. TV's, VHS, Computers, Major Appliances. Still, not happy over the excess charges attached to buying Microwave last week. I needed instillation, that is a cost. BUT I don't like extra delivery charge + haul away charge. You turned a $300.00 appliance into almost $600.00. Don't expect me anytime in the future !
Made 4 trips in 2 days to find something to fix my computer. Had to return 3 different parts cause they didn't fix my problem. On my fourth trip, I ended up talking to an apple employee who was there running a table,asked me if I needed help cause I couldn't find a best buy employee for help even though they where 0 for 3. he suggested a part, and it fixed my problem right away, and I don't own an apple. Not one of the 3 best buy employees' suggestions worked.
It was good in the staff is generally courteous sometimes a little slow the biggest surprise I got was with my router. You get it home and you find out that the company that makes it has a security feature that they have to download. the router cost $100 and their security feature costs $150 that was astounding and really needs to be mentioned by the staff.