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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Sawgrass
How do I check product availability at the Sawgrass Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sawgrass Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sawgrass stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sawgrass Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(6719 reviews)
INCOGNITO A
August 05, 2025
5 out of 5
⭐⭐⭐⭐⭐ "From 1 Star to 5 – My Best Buy Redemption Story" 🎭🔄 So… confession time 🤫 — my first review for this store was a tragic 1-star soap opera 🎭💔. Slow service, long waits, me glaring at the ceiling like I was auditioning for a dramatic movie scene 🎬🙄
BUT… second visit? Total plot twist! 🎉 I came for an online order pick-up, expecting another episode of Waiting in Line: The Sequel… but instead — BAM 💥 — no line, fast service, smiling staff, and they even had a wheelchair ready 🦽💙 (in case my patience from last time hadn’t recovered).
Seriously, it felt like Best Buy took my bad review personally and staged a Broadway-level performance of “Look How Efficient We Are Now” 🎭👏
⭐⭐⭐⭐⭐ — because this time, they didn’t just sell me electronics… they sold me on hope, redemption, and maybe a tiny crush on their customer service team 💖📦
Response from Best Buy
August 05, 2025
Hello!
Thank you for your review. I understand how challenging it is when assistance is delayed or in adequate. This certainly isn't the experience we'd want for our customers, and we appreciate your feedback as it helps us continue to improve.
To formally document your concerns, or share additional feedback, please feel free to reach out to us on Facebook (https://bby.me/26pkap), Instagram (https://bby.me/t8oguj), or Twitter (@BestBuySupport). Be sure to mention your Google review 24801.
Kind regards,
^Pre
tanya i
August 02, 2025
3 out of 5
No hay variedad y tardan en atender
Response from Best Buy
August 03, 2025
Hi Tanya,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you received from us didn’t meet expectations, which I understand would be frustrating. If you'd like to share any additional feedback with us, or you need any assistance, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/eeqc3w), Twitter/X (https://bby.me/jnsmkd), or Instagram (https://bby.me/1gdrcj). Please also include the Google Review reference number #23939.
Regards,
^Caleb
Alejandro A
August 02, 2025
1 out of 5
Carecen de conocimientos técnicos los vendedores. Compré un celular Samsung obligado por mi situación de estadía pasajera.
Si hubiese tenido más tiempo, lo habría comprado en otro local. El vendedor apurado por el horario de cierre. No los recomiendo. Vayan a otra tienda.
G
August 02, 2025
1 out of 5
Don’t involve with this company they ruined
Our two Saturdays. For delivery 5 hausrs each time they charged 170 for delivery
And still didn’t home service Best Buy just hang up phone with wrong information
Response from Best Buy
August 02, 2025
Hello,
Thanks for taking the time to leave us your feedback. Having your delivery delayed and rescheduled is never great, so I can understand your disappointment. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/gwjgsd), Twitter/X (https://bby.me/52l5ou), or Instagram (https://bby.me/ww8356). Please reference Google Review #23837.
Regards,
^ Aaron