Best Buy Tropicaire

Chepe, the best employee I’ve come across at Best Buy in all the years I’ve been going, helped us with everything and treated us wonderfully! Great shopping experience! Thank you, Chepe!

Good customer service.

Subject: Extremely Uncomfortable and Disrespectful Encounter with AT&T Rep at Best Buy (5/23/25) Sorry for the long message, but this is actually the short version. On 5/23/25 around 2 PM, I went to Best Buy to pick up a computer I ordered online. My phone died right after receiving the purchase from the store pick up area outside, I went inside to grab a charger and look at some items. While in the store, an AT&T sales rep named Christian approached me. I was polite at first but made it clear multiple times—verbally and nonverbally—that I wasn’t interested and didn’t have time to chat. I told him I was in a rush, my phone was dead, and I just wanted to get what I needed and leave. Despite asking him at least five times to leave me alone, he refused to walk away from me, continuing to invade my personal space. Even after I told him directly that he was making me uncomfortable and asked him to walk away, he just stood there and stared at me silently. It got so tense that I started counting down with my hands, telling him to walk away. He still didn’t budge, so I yelled for help from a Best Buy employee. The situation was beyond uncomfortable, it was disturbing and made me feel unsafe. Even other customers were noticed leaving the area immediately. After the incident, I was so upset I wasn’t thinking clearly. I ended up locking myself out of my running car with my phone inside. I also rushed my purchase in the store and grabbed the wrong item just trying to get away from the sales rep, and out of the store. There was another item I wanted to look at in person since I was there, and I was so angry I just left without doing so. I was stuck outside for three hours waiting for a tow during rush hour, unable to communicate properly without my phone. Thankfully, a manager Cyndi let me use the store phone and helped me look up numbers, which I appreciated. I’m still shocked that someone representing AT&T in your store felt it was acceptable to harass a customer like that after being told repeatedly to leave them alone. It ruined my day and made me question how incidents like this are allowed to escalate without immediate action. This experience has really put a dent in my relationship with Best Buy, if this is what I am to expect as a customer, then online sales/ markets will continue to be the way of the future, and Best Buy will no longer be a part of mine. Worst day ever, and worst shopping experience at Best Buy.

Nice easy shopping area friendly customer associates