Best Buy Boca Raton

It’s good stuff

I had a delivery scheduled for my TV plus install between 1130 and 3:30 in the afternoon. No problem. Check in the app they said arrival should be around 12:30 that was great. Then from 1230. We went to 3 o’clock from three we went to 345 and then 415. No follow up call nothing what upsets me. The most is that I called in around three and the operator told me that they’ll be there shortly. I took a day off of work and accomplished nothing. I will never purchase from Best Buy again. Absolutely ridiculous. These companies think our busy schedules revolve around them. A follow up call would’ve been appreciated and we could’ve rescheduled. But don’t tell the Customer one thing and then it’s completely opposite.

*** Geek Squad in‑home visit led to hardware damage; store/corporate won’t take ownership *** A Geek Squad in‑home “New PC Setup Only” service was scheduled and paid. The technician opened factory‑sealed PC components, started the build, then stopped and said it “could not be done in‑home” without providing a clear technical reason. After the visit, the parts were disassembled/repacked, which made it harder to verify the condition immediately. That same day I brought the components to Best Buy (Boca Raton / Store 554) for in‑store service, and I was later told the motherboard CPU socket pins were bent/damaged. Since the components were first opened/handled during the in‑home visit, the timeline strongly points to handling damage during that service. What’s most frustrating: instead of taking responsibility and providing a clear written resolution, I’ve been bounced between the store and corporate support, told there were little/no notes beyond “unable to complete,” and the process feels like delay tactics. I’m asking for a proper chain‑of‑custody inspection and written findings, plus repair/replacement coverage for the damaged motherboard and any related damage. If you’re considering Geek Squad for a new build, document everything, take photos before/during/after, and be prepared to fight to get accountability.

They didn't have what I wanted.