zevallos j
October 05, 2025
Buen atencion excelentes precios
Great variety of products. Staff were very helpful. My experience was much better here than in other bestbuys
Matheus M
September 23, 2025
I purchased two Corsair Vengeance 32GB DDR5 RAM modules on the Best Buy website and selected store pickup at Dadeland, specifically to guarantee availability, since I am only visiting Miami.
When I arrived at the store, there was only one unit available, even though the website showed stock for both and confirmed my order. To make matters worse, instead of solving the issue, the staff simply told me to look for it on the shelves by myself, offering no real assistance.
This was extremely disappointing and unprofessional. I urgently needed both items for my PhD simulations and research analysis, and this failure caused me a lot of trouble and wasted my limited time.
If the website confirms availability and accepts payment, the store should honor the order. In addition, when processing the refund, the municipal and state taxes that had been charged were not returned, which I find even more disrespectful.
This experience left me extremely dissatisfied, and I do not recommend relying on Best Buy’s pickup service.
Response from Best Buy
September 23, 2025
Hello Matheus,
Thanks for your review. Congratulations on trying to obtain your PhD, and thank you for bringing this to our attention. We would like to look into this further if you don't mind because we can see how this would cause an inconvenience for you. Can you connect with us on Social Media? Just reference Google Review #46940 in a private message at one of the links below.
Facebook (https://bby.me/kvjs2m)
Twitter/X (https://bby.me/3snl6o)
Instagram (https://bby.me/42rwvx)
Thanks,