Best Buy Cedar Hill

December 5 I got a new 50” insignia fire tv. When I got home they had accidentally loaded a 70” insignia fire tv. I went back to return it and the manager was very thankful for my honesty and I got my 50” tv I originally bought. This saved the store about $250. Fast forward to January 26th. The tv won’t come on. I went to the store to exchange it hoping I’d get SOME leeway for saving them so much money. The dude from geek squad couldn’t have been a more dismissive asshole. “Don’t care” and “nope no leeway” was what I was met with. Now I have to wait a few days for someone to come out and fix the tv. So, moral of the story, I should’ve kept the 70” and sold it and bought another 50” and pocketed the money. Better than getting screwed over twice. I’d love to hear from a store manager or corporate about this. Michael Lord

My husband and I had a disappointing experience at this Best Buy location. The manager, David, was extremely rude and seemed more concerned about getting to his lunch break than helping us. We had gifted a pair of AirPods, and unfortunately, they stopped working in less than 30 days. When we went to exchange them, David refused, saying that the purchase date was technically beyond the 30-day return window, even though the gift was only given recently. Now, we have to go out of our way to the Apple store in hopes of getting the AirPods fixed or replaced. The customer service at this location was terrible, and we won’t be returning. We also recommend others avoid this location. On a larger note, Best Buy’s return and exchange policy really needs to be updated. A 30-day window is far too short for electronics, especially when purchased in advance for gifting. After this frustrating experience, we’re reconsidering shopping at Best Buy altogether.

What I don’t like about Best Buy is they sell you this $200 membership and when you try to cancel it for the next year they say you can cancel at anytime and they fake act like their cancellation website is down and then when you call they act like they are closed when it clearly says their hours on the voice machine. They don’t give you a true way of canceling, so I will be going in the store to cancel the membership. Also the computer I bought from this location was defective and the camera did not work. Wasn’t a big enough deal for me to come back in bc I bought a usb camera but definitely check your products

nice place