Best Buy Cedar Hill

Good electronics.

I was browsing surround sound systems when a sales associate aggressively coerced me to make the purchase that same day, despite my clearly stating that it was not urgent and that I preferred to wait until the item went back on sale. He repeatedly reassured me that I could simply call back for a price match if the price dropped and even saved the item in my Best Buy app so I would receive notifications, creating a false sense of security that I was protected from overpaying. What he failed to disclose conveniently was the strict and limited time frame required to honor a lower price. By the time the price dropped, that window had already closed, leaving me stuck paying significantly more for an item I could have purchased for far less. This experience was misleading, unacceptable, and raises serious concerns about the integrity and sales practices within the electronics department. Lesson learned, I will not be making a purchase like this again.

Worst Best buy I've ever been to in My Life and I've been a customer for what feels like forever. There were so many people standing around unwilling to help. Half of the associates I said hello to acted like they didn't hear me or couldn't speak English. I even had to carry out my own 60" television after asking for help.

Went instore to do a warranty claim on a ps5 controller and headphones. The lady clerk did not know how to help me, as she struggled to pull up the items. I've been a plus member for 5+ years, and I'll cancel my membership because of this store. I was denied the claim on my headphones because "I bought them online", and all they could do for my ps5 controller was store credit. I decided to leave and call customer support to get help, but upon leaving the store I got an email saying they canceled my warranty on the remote, meaning someone in the store KEPT my store credit. Absolute disappointment in BestBuy. I was about to buy a TV and a home theater with my bestbuy credit, but I'll just let them close the account since the current balance is 0.