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Best Buy Cedar Hill
Services Offered
Geek Squad Services
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Samsung Experience Only
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
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Frequently Asked Questions About Best Buy Cedar Hill
How do I check product availability at the Cedar Hill Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cedar Hill Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cedar Hill stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cedar Hill Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2709 reviews)
Samjhana B
February 17, 2026
5 out of 5
Me and my husband had an amazing experience at this Best Buy thanks to Dylan, the supervisor. He went above and beyond to help us find the exact phone we were looking for. Even when it wasn’t immediately available, he took the time to check different options and made sure we left satisfied.
Thank you Dylan again!
Kaylee C
February 17, 2026
1 out of 5
I am absolutely disgusted with the service I received here. I went in for what should have been a simple radio install. At my first appointment, I was told the wrong panel had been ordered — annoying, but fine, mistakes happen. We ordered the correct one and I was given a new appointment. I was told the install would take about 1 hour and 45 minutes.
I showed up early for the new appointment at 9:45, pulled my car in, and expected things to go smoothly. Fast forward to around 11:20, and I went to check on the progress… only to find the installer talking to another customer, and the ONLY thing done was that my original panel had been pulled out. That’s it. No explanation, no updates, nothing.
Then I’m told it’s actually a three-hour job, which is NOT what I was told when the appointment was scheduled.
When my car was finally “finished,” I discovered they left my old radio in the dash and installed the new one awkwardly on the bottom. When I asked why on earth they didn’t remove the old radio, the explanation I got was basically, “Well, I’d have to take off the whole dash to get it out.”
So instead of doing the job correctly, they took the absolute laziest route possible and expected me to just accept it. Completely ridiculous. In my experience, this was unprofessional, lazy, and a total waste of my time.
I will NOT be coming back, and I would strongly recommend going anywhere else if you expect clear communication, honesty about job times, or an install that’s actually done properly.
Response from Best Buy
February 17, 2026
Hi, Kaylee,
Thank you for taking the time to leave feedback for us regarding your recent service visit. I can understand expecting your car installation to be completed in a professional and timely manner.
If you would like us to look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/s7x1m9), X (https://bby.me/t2ar9j), or Instagram (https://bby.me/vnligo).
Please be sure to mention “Google review #118582” in your social media message.
Kandice W
February 17, 2026
1 out of 5
The dealer in BestBuy was horrible! ATT dealer in this store is trash!. the VIP number associated with ATT is trash. The third party is trash too.
Response from Best Buy
February 17, 2026
Hey there, Kandice,
We understand your frustrations surrounding your recent visit with us. We would love to hear more about your experience. Please send us a private message on Facebook (https://bby.me/exqgtf), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #118451".
Lucero S
February 17, 2026
5 out of 5
My son purchased a gaming pc and my husband a smart tv. Conor, exceptional, knowledgeable and extremely professional was there to help every step of the way. Excellent communication! I highly recommend everyone to visit this location. A very cohesive team Ivy and Diego super enthusiastic, friendly and eager to help. Amazing service!!! Thank you...