Best Buy Brandon

Good service

I visited this location during slow afternoon hours to find a Roku remote. I was greeted and offered help immediately which was nice. The inside was a bit more bare-bones than how I remembered my last trip to a different Best Buy, but maybe this is normal for this location. Found what I needed at a good price very quickly. Checkout process was fast, friendly, and informative.

What can I say its Best Buy and I'm a nerd, so what's to not like.

I can say with my whole heart I’ve never had such a horrible experience at any store. I’ve been lied to my face, disrespected, and treated horrible at this store. I was having some issues with my headphones and needed a receipt, and the front seat worker tried his best to help me. I later come back to the store to see if a manager could help me with my issue and I see this same worker bad mouthing me to the manager and other coworkers, saying that “I’m just trying to waste their time, like I have nothing better to do with my time.” I speak with the manager briefly explaining my issue and he starts to chuckle as he says there is nothing he can help me with and doesn’t even try to look at his system. I get frustrated with the way he laughed in my face so I leave and call the customer support line and the lady over the phone explained to me that the manager could have done something and just lied to me. I am shocked by the way I was treated and hope to never return.