Best Buy Brandon

I called to make an appointment to have my cooier/printer/scanner fixed. I specifically asked if this was a service BestBuy Geek Squad provides. I was told it is. I made the appointment. When I arrived for my appointment (after wrestling the machine into my vehicle and driving 25 minutes to the store during business hours) I was told "we never fix printers/copiers". What a terrible waste of my time and I will find it hard to do business with BB again.

I bought an "excellent condition open box" from the website. It arrived missing some key conponents. After an extended period of arguing with an chat bot, i finally got a real human, who briskly validated my concerns and issued me a refrence #, but told me i had to go in store for an exchange. No big deal. First i was sent to checkout/returns. They sent me to geek squad. Geek squad sent me to check out/returns. They asked me to go find the headset if its in stock(is that not their job?). And then i had to wait in line AGAIN for 4th time. Luckily the lady who i got at the end was capable of doing her job and providing some customer service. Nothing like customer service workers playing hot potato with a customer because "thats not my job". If it wasnt for your online assistant and the woman who did her job well, i would not return my business to best buy. I certainly wont be returning to the Brandon location.. atleast untill i need something again..lol. The store is full of polite people. I have no complaints there, but a person arriving with a reference number and a simple exchange should not have to spend an hour being volleyed too and fro. I did my due diligence, please do yours.

Giving Skyler a five star for his Customer Service. I was looking to purchase an Apple desktop computer and he was very informative about the computers leading me in the direction where I needed to go for me thank you, Skyler.🤩 I had a prior visit there in the computer section. I spoke with two different people. Neither one had interest or knowledge to help me out. I’ll give them a one star I guess just for being there.

No one around to help or ask questions...Not like it used to be...