Best Buy Brandon

I ordered around 20 items and the shipping box was in bad shape so I had to go into the store and return everything and re-order it, Jordan was super nice and very patient and I really appreciated his help.

Best Buy offers incredible deals that can make any tech enthusiast’s heart race. However, it’s disheartening to witness the decline in customer service across all industries over the past decade. I recall a time when Best Buy’s service and professionalism left me truly impressed. Without delving into specifics, I must express my deep disappointment in how two employees squandered a golden opportunity to showcase Best Buy’s excellence and close a sale. In the end, I left the store empty-handed, choosing instead to make my purchase online.

Lina and Nathan were amazing and helped me build my new PC, they deserve a raise

Set up appointment and prepaid for installation of a new aftermarket radio I purchased elsewhere and was told by rep that rung me up they could install radio and back up camera. Had to wait a week for the appointment and when I arrived at Best Buy (Brandon Location) I was told they “would not” install the radio and back up camera that I had prepaid $308.00 to have installed. I was told by female rep at Best Buy installation that they would not install due to some people complaining they had some issues that would not work after the installation. She really did not offer any solution and stated they could give me refund. After taking my money up front and informing me they could install the aftermarket stereo/radio this is unacceptable to me and I will not shop at Best Buy ever again . Very poor service to me!!