Christopher W
February 08, 2025
Waited over an hour to drop off a repair. Zero customer service
Response from Best Buy
February 08, 2025
Good Afternoon, Christopher.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64791240" for reference. You can find us here:
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Kind Regards,
^Trey
Not enough help. Seen several people get frustrated and walk out.
Outstanding. Good Customer Service
Super bad store, I will never shop from this store again. And my advice to you is not to go here and bother yourself. The staff does not have enough knowledge. I bought a 55” LG smart TV from here. The TV broke down for 45 days. I took the product to return it but they did not take it. Why did you take the money for it then? I bought this product from here, not from LG. I will never go to Best Buy again and I will never buy LG products again. I will also keep my family away from you. I have wasted my time and money. While I am making money, Best Buy is not with me. That is why it is the easiest thing for them to turn away customers. They do not understand what customer value means. Satisfied customers carry a brand, if you put customer satisfaction in the background, you will lose.
Response from Best Buy
February 01, 2025
Hello, Ozcan,
Thank you for your review. It sounds like you may have had a less-than-ideal experience during your recent store visit. As a consumer myself, I truly understand how underwhelming it can be when you feel you haven't received the level of service you expect. At Best Buy, we truly strive to create positive interactions for all our customers.
We appreciate your feedback, as it helps us continue to improve. To formally capture your concerns, please reach out to us on Facebook at facebook.com/BestBuy, Instagram at instagram.com/bestbuy, or Twitter/X at twitter.com/BestBuySupport. In your message, kindly include your full name, phone number, and email address, and be sure to mention your Google review 64765542.
Kind regards,
^Pre