I called to make an appointment to have my cooier/printer/scanner fixed. I specifically asked if this was a service BestBuy Geek Squad provides. I was told it is. I made the appointment.
When I arrived for my appointment (after wrestling the machine into my vehicle and driving 25 minutes to the store during business hours) I was told "we never fix printers/copiers". What a terrible waste of my time and I will find it hard to do business with BB again.
Response from Best Buy
September 23, 2025
Hello there, Mark!
As someone who has the fair share of printer issues, I can definitely understand the desire for support. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #46863 in your message. You can find us here:
Facebook (https://bby.me/gxg6t6)
Twitter/X (https://bby.me/x6bmzm)
Instagram (https://bby.me/kv8ivj).
Austin S
September 20, 2025
I bought an "excellent condition open box" from the website. It arrived missing some key conponents. After an extended period of arguing with an chat bot, i finally got a real human, who briskly validated my concerns and issued me a refrence #, but told me i had to go in store for an exchange. No big deal. First i was sent to checkout/returns. They sent me to geek squad. Geek squad sent me to check out/returns. They asked me to go find the headset if its in stock(is that not their job?). And then i had to wait in line AGAIN for 4th time. Luckily the lady who i got at the end was capable of doing her job and providing some customer service. Nothing like customer service workers playing hot potato with a customer because "thats not my job". If it wasnt for your online assistant and the woman who did her job well, i would not return my business to best buy. I certainly wont be returning to the Brandon location.. atleast untill i need something again..lol. The store is full of polite people. I have no complaints there, but a person arriving with a reference number and a simple exchange should not have to spend an hour being volleyed too and fro. I did my due diligence, please do yours.
Giving Skyler a five star for his Customer Service. I was looking to purchase an Apple desktop computer and he was very informative about the computers leading me in the direction where I needed to go for me thank you, Skyler.🤩
I had a prior visit there in the computer section. I spoke with two different people. Neither one had interest or knowledge to help me out. I’ll give them a one star I guess just for being there.
Claudette C
September 17, 2025
No one around to help or ask questions...Not like it used to be...
Response from Best Buy
September 17, 2025
Hello,
Having nobody around to assist you or answer questions is frustrating. Please reach out on social media links below. Mention review # 44573 and provide more details about your shop experience.
Facebook (https://bby.me/54piot)
Twitter/X (https://bby.me/bwoc7j)
Instagram (https://bby.me/2mjl8r)