Best Buy Brandon

FLORIDA !!! Must I say more 🥵 the old AC tapped out. Appliances, electronics, you name it it's there. Being my first experience I like the layout of the store, you can see every department at the entrance. Excellent service...

I purchased a Hisense TV in-store at this Best Buy on Monday, July 14. The retail support specialist assigned to the TV/Entertainment section in the store assisted us and was happy to check out our purchase at the kiosk. This particular store didn't have the TV in stock, but the salesperson told us he could set up free home delivery from another store/warehouse on Saturday, July 19. I was out of town on Saturday, but made arrangements for a family member to be there and receive the TV delivery. On Friday night at 9:30pm (night before scheduled delivery) I was told the product was accidentally left off the transfer truck from one warehouse to my local warehouse. I was frustrated but understand accidents happen. I was more than willing to wait a few more days as they told me they could reschedule delivery for Wednesday, July 23. On Tuesday afternoon at 1:00pm (day before rescheduled delivery), I received a call telling me the product was unable to make the transfer again and that the next available home delivery would be Monday, August 18!? How unprofessional and unacceptable to cancel a delivery the day before scheduled, TWICE - and on top of that, schedule for the 3rd time almost a month out! After a couple more phone calls with customer service and various departments, it turns out there are none in stock... I would imagine a company as large as Best Buy would have a order processing system which allocates purchased items to created orders, so I don't believe they sold my TV to someone else since it was purchased. Why did two employees schedule my delivery for a couple days out and then cancel, knowing there were none left in stock? That is a great question I would love to know the answer to. I cannot wait a month after purchase for a television I paid in person for. Best Buy has proven to be dishonest and unreliable to me, and for that reason, I would not recommend shopping here.

My wife came in for a laptop. Skylar was our sales rep. He listened to what my wife's needs to the computer were. then he ask what features she liked and didn't like. He then showed her several options and actually steered her away from some of the more expensive ones because it was more computer than what she needed for her use. She text me midline HP that she is very happy with. I appreciate Skyler, when I come back, I will be looking for him to assist me.

This is gonna sound kind of funny.But it's definitely true . I went into this best.Buy and bought a couple of products a phone case, a phone screen and a wireless charger for my phone.. As I was talking and saying goodbye my little azania decided she wanted to poop wetly on the carpet... Man talking about embarrassment.... They handled it well.They got me some paper towels and things to clean it up.Clean it up and said my goodbye. Again professional people handled a poopy situation and a real good attitude..