New updated store layout makes shopping easier. One of their better locations.
I had an excellent experience at this Best Buy location after what could have been a very stressful situation. I accidentally purchased the wrong product, and the return/exchange process was not straightforward due to it being the purchase of a virtual gift card.
The store team—especially the store director—went above and beyond to help me. He spent roughly 20 minutes working through the issue with me and truly bent over backwards to make sure the return and exchange were handled properly. Because of his effort, I was able to avoid losing money on what would have been a wasted gift card.
I unfortunately didn’t catch his name, but his patience, professionalism, and willingness to help made a huge difference. This level of customer service is rare and greatly appreciated. I’ll absolutely continue shopping at this location.
Came in last week and had the best experience with Blake. He was so helpful and friendly. Found exactly what I needed. Thank you so much for the help!