Best Buy Lakeland

Visited this Best Buy looking for a computer mouse and had a good experience. They had a decent selection and I was able to find a reasonably priced mouse that works really well for my needs. The store was easy to navigate and the mouse I purchased has been performing great since I brought it home. Good value for the price and exactly what I was looking for. Would recommend this location if you need computer accessories or electronics. They seem to have good inventory at fair prices.

I’m writing to express my disappointment with a troubling experience I had today at your Best Buy location at 4215 US Hwy 98 N, Lakeland, FL 33809. Upon arriving, I was greeted by a very friendly and helpful tech manager named Kevin. He informed me about a great deal on a Logitech iPad case priced at $139.99. The offer sounded excellent, so I proceeded to the checkout to make my purchase. A kind elderly gentleman began assisting me at the register, but the item rang up at around $200. He apologized repeatedly and made multiple attempts to correct the issue. When he wasn’t able to fix it, he called over a fellow employee—a woman with long red hair—for help. Unfortunately, this is when the experience took a negative turn. From the moment she approached, her tone was unprofessional and rude. She spoke to me in a dismissive manner, interrupted me several times, and refused to let me explain the situation. At points, she made it seem like I was trying to get something for free, when in reality I was just asking for the sale price that Manager Kevin had clearly described to me earlier. Her attitude was extremely disrespectful and made an already frustrating situation worse. I would rate her customer service a 0 out of 10. It’s deeply disappointing to be treated like that, especially after receiving such a warm and helpful welcome from Kevin. I sincerely hope this message reaches someone who will take action and address this situation. Customers deserve to be treated with respect, and I hope steps are taken to ensure this doesn’t happen to anyone else in the future.

Great service, I shop here for my electronics because I refuse to buy my electronics online. 💔 The salespeople are really nice and helpful. Especially when I was shopping for a laptop (that could handle games moderately well.) for an affordable price, and I got one without spending more than 600-1000+ on those gaming laptops. 🙏 ( me love my laptop :3)

Wonderful service