Best Buy Lakeland

We came in to look at a point and shoot camera we had researched online. We walked in on a Saturday morning and went to the camera section. We found the one we were looking to buy. We stood there a full 10 minutes, with 4 employees very near by in the area of the laptops. They appeared to be just talking, not helping anyone. Finally I walked over and asked if there was anyone working the camera area. All 4 said they could help. One young man followed me over to the camera section, and asked what I needed. We explained that we had researched the LUMIX camera, and wanted to physically hold it and look at it. He explained that they can’t let people hold the cameras. I pointed to a $2500 camera in the case, and said: “you are telling me, people spend $2500 on a camera and never want to hold it and see how it feels?” He said it was for security reasons. He offered to get “Jonathan” and maybe he could release the camera we wanted to look at. Jonathan came and unlocked the camera we wanted to see, releasing it from the case, but would not take it off the large white “security mount” so we could never actually feel the true weight of the camera or see how easily it fit in a front pocket (a selling feature Panasonic touts). The salesman was right there. He was watching us. Had we of wanted to steal the camera, he could have easily yelled for security to stop us at the front door. Someone could have locked the front door. Instead, we left and decided to not give Best Buy our business. If we can’t hold, look at and manipulate the camera in the store, we might as well give our business to an online store from New York, which is exactly what we came home and did. No wonder they are closing Best Buy stores. Your customer service is mediocre at best……and you have a security problem, that doesn’t allow customers to handle product.

There's an attendance "Luis" unmanered and insanely rude. They should be better choosing staff. Dude, find a job with no customer care.

Good store with a lot of appliances and last technology equipment and accessories.

I went to the Best Buy store in Vero Beach to buy a new Ipad. I waited over an hour and was told rudely that I had to wait my turn. I left. Visiting my parents I tried the Best Buy in Lakeland Florida. 2 Verizon employees helped me and I can’t say enough good about Brandon and his associate “D”. They were professional, helpful, knowledgeable and personable. They were great! I would highly recommend the Best Buy in Lakeland. I did not change over to Verizon yet but now will think about it. Brandon and his counter part need raises!