I bought a 82" Samsung television from the Bestbuy store in Lakeland, FL. I was sold a two years extended warranty. When the television stopped working, they renigged on the warranty. First saying, then manufacturer only provided a one year warranty, I contacted Samsung and the warranty was for 3 years, their story changed to, it was additional warranty. This is one of the biggest scams being run by Bestbuy/Geek Squad. Buyers please be aware.
I've left messages and submitted an email to the store manager Kevin. This has been to no avail, as he does not respond.
Response from Best Buy
February 21, 2025
Hello, Pat,
Thank you for your review. I am sorry to hear of the issues you've experienced with your TV malfunctioning and the inability to have adequate repair. I would seek support in this situation as well. Our protection plans are effective from the date the item is received, however, the manufacturer's warranty would be in effect during the first year should your device require service. Please visit https://www.bestbuy.com/site/geek-squad/geek-squad-protection/pcmcat159800050001.c?id=pcmcat159800050001 for more information on our protection plans.
We would love to look into this further and explore any options that may be available. So that we can formally document your feedback and address your concerns, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 64838440.
Kind regards,
^Pre
Impossible to get someone from the actual store on the phone.
Response from Best Buy
February 20, 2025
Hello, Shawn,
Thank you for leaving us a review. As a consumer myself, I understand the importance of requiring support during phone inquiries. We appreciate your feedback, and would like to offer further assistance. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64835139" when reaching out via social media.
Thank you,
^Ruby
Amazing. Talked to an employee about getting a Uniden R3 police radar from the display case. He walked all the way across the store and unlocked it for me and bought it on the spot. In and out in like 10 minutes!