Best Buy Lakeland

Good service

I left something personal at the checkout counter. I called and it went to an offsite answering service. They said they would not check and would not contact the store to check. They suggested I drive back to the store, as if I hadn't thought of that myself.

AI assistant on the phone hung up on me and wasted my time. Then I spent like 10 minutes on hold just to be told I can’t get what I needed here and the guy could barely speak English. Not going to spend my money here.

We walked in looking for information and walked out with a computer set up that works for our needs. We were paired with Chad in the computer department, and he was AMAZING. He answered all of our questions, looked up reviews, and showed us as many options as we wanted so we could be sure we were making the right investment. His personality and patience were highly professional, and I am so glad we met him that day. He used his own experience with certain technology to assist with guiding us to the correct brands, and he was not pushy at all. I cannot speak more highly of Chad, and I hope your company realizes the rare individual you have working in your store. I also hope he is compensated as such, because you can't afford to lose him. I'm a 20 year customer service veteran myself, and it was nice given the level of service we used to get before technology took over and everyone got lazy. After multiple attempts to contact store leadership through the phone number online, the 1800 number for Best Buy, and even their chat, I certainly hope that Chad gets the recognition he deserves. I was unable to locate a member of leadership on our way out the door, and figured it would be easier to just give them a quick call. Boy was I wrong. The AI "assistant" on their ridiculous phone system assisted me by hanging up because it refused to put me through. I understand that store staffing may be reduced these days, but there were PLENTY of people in that building that could have answered the phone. I was also unable to leave a review directly on Best Buy's website, so here we are.