Best Buy Lakeland

HORRIBLE EXPERIENCE with Best Buy! Best Buy advertised a Lenovo laptop for sale. On the Best Buy website page for that laptop, it stated "sale ends 10/27." To me, and to EVERYONE I have spoken with AND every explanation that I have found on google, that means the item will still be on sale on October 27 and will end at midnight, as the date changes to the 28th. I finally decided that I was going to splurge and get the laptop. Just after midnight on October 27, just a few minutes after October 26 ended, I went to the Best Buy website, and guess what! The price had already gone back up to the regular price. I started an online chat with a Best Buy representative who told me that the laptop was not currently on sale. I responded by letting her know that I could see that, but it was advertised to be on sale until the end of day on 10/27. Her response was that with her tools, she could not even see that it had been on sale and there was nothing that she could do. She added that I could go to the store tomorrow and talk to someone there. When I asked what they might be able to do at the store, I was told that they have more tools and might be able to do something for me. At the store, I was told that sometimes Best Buy does that. They might advertise a sale with the ending date, and then end the sale early. He told me that not even a store manager would be able to do anything to give me the laptop at the sale price after Best Buy has taken the item off of sale, EVEN if it had been advertised to currently be on sale. He suggested I call corporate and gave me a card with a phone number for their corporate offices. After calling the "corporate" number, I found that it was just a general number for an off-shore customer service call center. Of course no amount of explaining could get through to the woman on the other end of the line. "The item is not on sale. You should have purchased it while it WAS on sale. I cannot extend the sale price to you after the sale has ended." "I am not asking you to extend the sale price after the sale has ended. I am asking you to HONOR the sale price that was advertised to go through the end of the day, TODAY!" No, she told me, when the sale is advertised as "ending 10/27," that means at midnight on 10/26, as the date changes to 10/27, the item will no longer be on sale. THAT is contrary to EVERY answer I can find on the internet as to when a dated sale ends. She also told me that it MIGHT have been removed from sale because they sold out of the item. Fortunately, I KNOW that is not the case because even at a few minutes after midnight, when they took the laptop off the sale price, it still said it could be delivered to my home on 10/29. Obviously, the laptops were still in stock. Her suggestion to me was to pay $179.99 to become a "Member," purchase the laptop at full price and ...IF... by chance, the laptop goes on sale in the next 60 days, I would get the difference back. AND IF it does NOT go on sale, I have spent an additional $180, ABOVE the cost of the regular / non-sale price, for the same laptop they SHOULD be selling me for the sale price! Sorry, but I am ABSOLUTELY DONE with Best Buy! I will continue to monitor their sales, but from now on, I will find other stores that will match their prices. I will NOT be purchasing ANYTHING from Best Buy again!

Just simply saying, it isn't what it used to be!

Expensive but they had a credit card with 12 months no interest so that definitely helps and having their plus feature is giving me 60 days to return the PC if we aren't happy.

They have zombies working in customer service. It's better to shop online.