Best Buy Lakeland

Gente que no cumple con lo que dicen,seguros que no sirven para nada, te dicen una cosa y no es así, si tienen un seguro de 1 año para sus artefactos y se les daña es mentira que les darán uno nuevo que es lo que les prometen en el principio si tienes una consola ps5 que cuesta 600$ y se te daña lo que te dicen es, bueno debes pagas 480$ y te damos una nueva, entonces cuál es el chiste del seguro.😒😒

The Customer service needs major improvement. I made an appointment with GeekSquad today over the phone. I walked in slightly early for my appt, saw my name on the screen and seated myself in the chairs waiting for my name to be called. There was one employee helping a customer. I notice one name ahead of mine on the screen, so I deduct that I’m next. There is one employee who never looks up from his computer screen, so I’m led to believe he is busy and I will have to wait for the one employee to finish before I will be helped. The customer had to run to his car for something, Im still not spoken to and continue waiting patiently. At this time, another customer walks in, talks to the man at the counter and I notice his name now appears ahead of mine on the screen. Immediately the employee who has not looked up from his screen calls him to the counter. At this point I walk to the counter and say, “excuse me are you going by that list on the screen?” The employee says “no”, I reply “well, I have an appt, my name is up there, I have been waiting and now someone else’s name appeared above mine and has been helped ahead of me.” He asked my name and I tell him, he states “well, you didn’t check in, I didn’t know you were here.” I said “I’ve been sitting here the entire time, I didn’t know that.” He replied “people sit there all the time to just take a rest, so I didn’t know either.” I replied, “Well, you should have asked.” He then states “I’ve got you checked in now, so if you’ll just have a seat in those chairs, we will see you when we have time.” I’m annoyed, but nicely say “ok, thank you” and sit back down. I watched the employee walk to the back. I wait approximately another minute and then decide to leave, because that was rude, it is now 10 min past my appointment, and my time is limited. How nice it would’ve been, if either employee had acknowledged me or had the courtesy to ask if I needed anything or if I had been helped yet? I never go to Best Buy and now I have been reminded why.

Went to buy a new printer. While there. I saw people standing around talking while I heard as woman asking for help. I waited about 10 minutes because I wanted to buy a printer. Was going to buy a Brother, but ended up getting an HP instead. The store was clean and seemed to be well stocked, bur to saying customers shouldn't have to be yelling to get help. Do better y'all!!!

My mom bought me a microwave and it never worked not even once. I scheduled some time to take it back because best buy is 45 minutes away from me. The store manager James was trying to sell my mom a protection plan instead of switching out the microwaves I'm very angry that he took advantage of my mother who has been a loyal card holder and customer for over 20 years. I want to get my mom's money back on her card because that was very unprofessional and there was no need for her to pay extra money for a basic extange. We will not be using Best Buy anymore you can kiss the thousand dollars we spend goodbye.