During my visit, I was in line waiting to be assisted after an associate named Atom attended to another customer. Atom left briefly to retrieve an item for that customer, at which point I informed him that I required assistance. He then requested another associate to help me and proceeded on his way. Jay, who has long hair, came to assist but did not inquire about who was next in line. Instead, he went directly to another customer.
When I pointed out that I was next in line, Jay responded that I was not, without verifying with Atom first. He indicated that I would be helped shortly, and I had no option but to wait in line. Fortunately, Zachary arrived shortly thereafter and provided excellent customer service.
I believe it may be beneficial for Jay to receive additional training regarding customer interactions and addressing inquiries. A more attentive and courteous approach can significantly enhance the customer experience, as defensive and dismissive behaviors can discourage customers from choosing in-store shopping over online alternatives.
Response from Best Buy
September 19, 2025
Hello, J.C.,
Thank you for your review of your recent visit to the Clearwater location. Getting passed over for help can be frustrating. If you'd like to formally document your experience or want assistance, please reach out via private message on social media. Please include Google Review 45340.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Daniel P
September 14, 2025
Staff extremely helpful, great price and loaded me right up
Santi showed fantastic customer service! Found what I was looking for in a minute and he checked me out just as fast. 👍 Neat, clean, and organized store