Best Buy Clearwater

Repeatedly terrible customer service over the phone. I have had the same Andrew hang up my calls after pretending to consider my question three times in the past month. Mostly everyone sucks over the phone though. The quality of person in-person is amazing and so helpful but it’s so terrible over the phone that I just end up going to another store to buy my items since they actually pick up and let me know they have my items. Such a shame because there’s so much potential here.

Att guy hooked me with the new pixel

Ordered three Samsung kitchen appliances . Fridge, dishwasher and a range. Not cheap by any means. Was told the delivery would be delayed a few weeks for the range so we pushed it out about 4 weeks to ensure all would be delivered together. Had to pay ridiculous fees for delivery, installation and haul away since I was going to be out of town and my wife wanted them sooner rather than later. Then we got pumped for all the extra fluff that the salesman obviously made a commission on not once but several times. Then came loads of emails, text messages and repeated phone calls. They were not able to deliver them together so the delivery was going to be split. What a waste of time. And a final surprise they did not deliver the stove and could not tell us when it would be delivered. On top of that they wanted to charge us an extra 160 dollars to install the dishwasher since it was hardwired and they left the refrigerator and the dishwasher on extension cords since they could not plug either of them in. There was no advance notice that the stove would not be delivered either. A clown show experience of complete disorganization and an experience you would not want to repeat. We still do not have our stove even though they are available from other vendors just blocks away.

I don't particularly like going to Best buy unless there is a specific item I'm in need of. The staff were very helpful.