Best Buy Clearwater

It was time to update an old iPad. I resisted an online purchase because I needed confirmation a replacement would satisfy my needs. Off to Best Buy Clearwater. Nic listened to my questions, presented options, and facilitated a perfect choice. Then for a fair price Nic forwarded me to the Geek Squad for a complete data transfer. Sal managed the process and everything works perfectly. Thanks Nic and Sal for outstanding service.

Visited the Geek Squad. Got my questions answered. Happy also with auto service installation of camera. Great personality, quick and knowledgeable.

This Best Buy layout was confusing to me. I needed an older laptop charger as I'm visiting the area and I forgot mine. I was greeted A LOT but it didn't feel like anyone working there actually wanted to help. I did ask for staff to help me find a charger and the employee brought me to clearly the wrong area. He first brought me to USB chords and then to phone chargers. After barely trying he said to go to Walmart or Amazon. What a joke! Clearly this store does not train well. My guess is this guy was seasonal, as why would he tell me to go somewhere else like a competitor. After giving up on staff helping me, I went next to the laptops and found the universal charger myself. It wasn't as cheap as competitors on the internet but it is nice to get it immediately. The funny thing is the staff that I asked for help, was originally standing about 10 feet where the chargers are in the store. Note the chargers are by the laptops which is the common sense spot it would be. Other than that Best Buy surprisingly had a few customers in the store, a ton of staff acting as basically greeters, and the store was clean. The store layout isn't as organized as the layouts of 20 years ago that I'm used to, as it felt everything was just scattered everywhere with no coherent sections. Instead brands seem to be the priority to different areas. I'm sure cooperate has reasons for this layout but for someone looking to buy something simple, it almost lost them a customer as I couldn't easily navigate the store and neither can their own employees.

I have always depended on Best Buy for all my electronics and tech needs. Today I leave the store feeling disappointed, and greatly dissatisfied. I went in to get assistance from the geek squad, my phone has to many pictures on it. I just wanted to know what would be the best form of backup, cloyd based or external hard drive. The geek squad guy kept telling me, oh it would be best for you to go to a U Break I Fix store because we don't know much about android phones here. He also told me he wasn't familiar with cloud based storage, What is that?? Mind you my phone is not broken at all and it was what I thought would be a simple question for a trained Geek squad professional but it was to much for him.