Management is clearly terrible as they leave the customer service line with 1 representative servicing a line of people. Nice guy at the counter but he was lost as well after he wandered off for 5 minutes to bring back a resizing kit for the Oura Ring I bought when all we were trying to do was exchange the damn thing. Will not be back to this store
Response from Best Buy
October 10, 2025
Hello, Hank,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when needing attentive customer service. We appreciate your feedback, and would like to formally document your experience. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #54154" when reaching out on social.
Nicholas I
October 09, 2025
Read this comment if you decide to shop at this location. My name is Nic I've worked for Bestbuy for over 13 years and have extreme knowledge in Computers / Home Theater / Home audio receivers and networking. Im currently employed at this location and will gladly give you the white glove experience everyone deserves. Come in and ask for me, I also wear blue shoes so it's easier to find the right Nic.
It was a quick and simple transaction
Was in today 10/7/25 - Apx. 12:25 PM: There was over 15 employees out on the floor - I was asked a couple times for help and got the items I needed quickly. However, when it came time to checkout, I stood in line for 5 minutes as an older gentleman was waiting with a paper for his online order. There was another lady on the phone and another lady waiting on the other side of the register. No cashier in sight. I asked the gentleman at the front security spot to please call for another cashier. He said, he would "try". Really!?!?! About a minute later the cashier came back from the back, carrying a tv. So I guess having 1 cashier and they are pulling stock is Best Buys way of customer service? Thanks for helping me find my items but it would have been nice to checkout in a timely manner as well. Not a happy customer today.
Response from Best Buy
October 07, 2025
Good Afternoon, Amanda.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#52819" for reference. You can find us here:
Twitter(X):
https://bby.me/uwcste
Facebook:
https://bby.me/gfwwgc
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https://bby.me/d4gjk4