The warranty is bad on a phone, pay a charge upfront and then 200 dollars when you need a phone actually replaced. Very slow replacement even with those costs, Amazon would have had this dealt with by now. Had to activate another phone in the meantime.
The associates are doing their best, the people running this company are to blame
Edit: Update 4 Days later the phone still isn't here with any tracking information. A phone is so important to doing anything today, this is not the way to get one.
Response from Best Buy
March 11, 2025
Hello and thanks for reaching out on Google.
We understand the frustration when your protection plan does not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, and mention your Google review, 64912919.
Kindly,
^Graham
Great selection great price and very friendly employees
Thought I was able to come in quickly on a Saturday at 1030am to grab a laptop that was on sale, have been waiting around 30 minutes to received assistance getting the laptop. Was told there’s only 2 people on the floor. Hardly any communication to customers, still waiting around while workers have time to socialize between each other.
Response from Best Buy
March 08, 2025
Hello,
Thanks for taking the time to leave your feedback here. It's unfortunate that your experience did not meet the level of customer service we expected. We would like to get some more information about the experience you've had and the store you visited. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64904598 as reference.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Was ready to buy a fridge on president's day 2 hours before closing. Spent 20 mins measuring and looking (buying signal 101). No other customers in the store. Plenty of blue shirts including 2 talking in the dept. Never once was contacted. Took a lap on the racetrack passing more chatting blue shirts without an acknowledgement. Walked out in under an hour. Saved $300 by ordering from Costco from best buys parking lot. It's not tariffs that take you out, it's poor management and uninspired staff. But what do I know, I just have a new fridge and a chunk of change in my wallet. Turn on the fun.
Response from Best Buy
March 07, 2025
Hello Patrick Little,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64898892. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64898892
Thanks,
^Ezra